Planview

JANUARY 19, 2016

Spigit’s Chief Technology Officer, James Gardner, is no stranger to innovation. How to Succeed at Crowdsourcing Innovation. In a recent article for Techonomy, Gardner sums up his extensive experience and research, providing practical advice on how leaders can best set themselves up for crowdsourcing innovation success.

Innovation 40

Innovation Financial Services Healthcare Manufacturing 40

Xant

JUNE 30, 2021

This partnership with XANT will enhance our revenue acceleration offering to deliver the kind of data-driven customer experiences needed to drive sales today,” said Narasimha Kini, EXL Senior Vice President, and Business Unit Leader. XANT is a proven innovator when it comes to AI-driven sales platforms. About XANT.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

Planview

MARCH 17, 2016

Today, the Spigit team is happy to announce record business growth with a 32% increase in new customers in 2015 as well as significant expansion across major industry segments including: financial services, healthcare, manufacturing, and energy. Like KBC, many companies are starting to take a proactive approach to innovation.

Innovation 40

Innovation Financial Services Banking Insurance 40

Planview

MARCH 17, 2016

Today, the Spigit team is happy to announce record business growth with a 32% increase in new customers in 2015 as well as significant expansion across major industry segments including: financial services, healthcare, manufacturing, and energy. Like KBC, many companies are starting to take a proactive approach to innovation.

Innovation 40

Innovation Financial Services Banking Insurance 40

Planview

AUGUST 29, 2017

A thoroughly modern, hybrid fusion of Wall Street and Silicon Valley, FinTech – or financial technology – has often been hailed as the next big thing. Though the hype may have initially outpaced reality, the fledgling movement has rapidly evolved in recent years to become a force in the financial services space.

Cybersecurity 50

Cybersecurity Finance Financial Services Innovation 50

Planview

DECEMBER 16, 2022

In addition to the uncertain economic outlook, banks will continue to face other marketplace challenges in their quest to innovate. In particular, they are clamoring for a superior cross-channel experience and hands-on guidance during challenging times. Read Next: Digital Transformation in Banking: Why it Matters Now More Than Ever.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

Planview

SEPTEMBER 1, 2017

If you’re not familiar with hackathons, they’re events that can range from a couple of hours to multiple days where people – traditionally designers and programmers – collaborate to create prototypes of new products, services, or apps. A Spigit customer, who is one of the largest mutual fund companies in the U.S.,

Software 63

Software Software Financial Services Facilitation 63

Zendesk

MAY 3, 2021

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. Financial Services & FinTech.

Prioritization 52

Prioritization Healthcare Retail Manufacturing 52

Flevy

FEBRUARY 26, 2024

This strategic pivot is essential for enhancing competitiveness, improving customer experience, and fostering innovation. This transformation is crucial for staying relevant in an increasingly digital world where customer expectations are constantly evolving, and competition is intensifying.

Digital Transformation 52

Digital Transformation Digitalization Management Innovation 52

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? How AI can improve customer service As technology continues to evolve, we’re seeing new ways that AI can enhance the customer experience.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

DECEMBER 16, 2022

As great as it all sounds, companies that offer buy now, pay later must ensure that it improves the customer experience, as it also has the potential to worsen it. A customer who is not aware of additional fees after late payments might find it difficult to trust a company again. Create great omnichannel experiences.

Retail 52

Retail Financial Services Customer Experience Communication 52

ReviewTrackers

MAY 8, 2017

Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks.

Customer Experience 20

Customer Experience Financial Services Artificial Intelligence Banking 20

Planview

JULY 22, 2022

The COVID-19 pandemic has proven that continuous product innovation and improvements to the customer experience — two hallmark benefits of digital transformation — need to drive key business decisions for banks. Commonwealth Bank deploys innovation and problem solving.

Digital Transformation 52

Digital Transformation Banking Digitalization Construction 52

Xant

JUNE 30, 2021

This partnership with XANT will enhance our revenue acceleration offering to deliver the kind of data-driven customer experiences needed to drive sales today,” said Narasimha Kini, EXL Senior Vice President, and Business Unit Leader. XANT is a proven innovator when it comes to AI-driven sales platforms. About XANT.

Transportation 40

Transportation Logistics Digital Transformation Insurance 40

ACT

MARCH 21, 2023

These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. Growing competition As more professional services organisations enter the market, the industry will become saturated with service providers. Future-proof your professional services business with Act!

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Flevy

JANUARY 17, 2024

Today, Digital Transformation encompasses a wide array of emerging technologies—from Cloud Computing and Artificial Intelligence to Blockchain and the Internet of Things (IoT)—all aimed at enhancing the agility, efficiency, and customer-centricity of the organization. For more on general KPI selection, refer to this article on the topic.

Digital Transformation 59

Digital Transformation Digitalization Stakeholders Artificial Intelligence 59

Zendesk

JULY 28, 2022

And because there are now so many players in the digital space, there’s fierce competition to keep and acquire new customers. And therein lies the key to success: customers. More and more, the distinction between a stellar fintech and a struggling one is the quality of its customer experience.

Digitalization 52

Digitalization Banking Financial Services Customer Experience 52

ACT

DECEMBER 2, 2022

Businesses with aggressive but sustainable growth strategies need to invest in sales, marketing, and product innovation. For example, if you’re a financial analyst, creating regular videos answering your audience’s questions will make you their first choice when they need financial services. And that’s where Act!

Small Business 52

Small Business Business Growth CRM Financial Services 52

Zendesk

OCTOBER 3, 2022

—with its 5,000-plus banks and savings institutions—Canada’s financial industry is dominated by six major banks. Known as the Big Six, these banks control more than 90 percent of the assets in the Canadian banking industry, so startups like Neo Financial must be nimble and innovative to compete. Scaling growth.

Banking 52

Banking Decision-making Financial Services Digitalization 52

ReviewTrackers

MARCH 14, 2019

The Importance of Customer Journey in Banking. There is so much disruption going on in the world of banking and financial services. Their post-transaction experiences may include using your mobile banking app, or speaking with a call center representative to resolve a specific issue. Map the customer journey.

Banking 37

Banking Financial Services Digitalization Innovation 37

ReviewTrackers

MARCH 6, 2017

People are bringing technology-fueled expectations to their patient experience, and they are demanding innovation in the way care is delivered and managed. The leadership teams are able to gain insight into the customer experience.”. There is a vital shift happening right now in healthcare.

Customer Success 34

Customer Success Healthcare Transportation Financial Services 34

SBI

JANUARY 24, 2019

Founded in 2005, Revegy more than doubled net new customers from 2017 for its SaaS-based subscriptions. The company signed 19 net-new clients in 2018, including its first accounts in the manufacturing and financial services industries. Revegy helps you see the way to win.”. About Revegy.

Financial Services 30

Financial Services Manufacturing Account Planning CRM 30

SmartKarrot

AUGUST 12, 2021

With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques.

Customer Experience 11

Customer Experience Artificial Intelligence Decision-making e-Learning 11

SmartKarrot

NOVEMBER 2, 2021

Customer-centric strategies, which were once only used by prominent B2B consumer players like Amazon and Google, are now drawing major changes in B2B digital customer experience landscape, especially in the banking sector. This is where it becomes imperative for the banks to innovate and meet the needs of the customers.

Banking 11

Banking Customer Experience Digitalization Customer Success 11

SmartKarrot

OCTOBER 31, 2022

Apply here: [link] Role: Customer Success Manager Location: London Area, United Kingdom (On-site) Organization: Toqio As a Customer Success Manager, you will work closely with some of the world’s most exciting Fintech companies and innovators in the financial services industry.

Customer Success 19

Customer Success Financial Services Onboarding Facilitation 19

ReviewTrackers

FEBRUARY 4, 2019

People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. One of the first things you have to ensure is that your facility or practice is easily found online. Keep your business information up-to-date.

Healthcare 24

Healthcare Transportation Digitalization Financial Services 24

Planview

JANUARY 16, 2025

Financial institutions are at a critical juncture, balancing the need to innovate quickly while ensuring operational stability. Top 5 Software Development Challenges for Financial Institutions The financial services industry operates in a high-stakes environment.

Financial Services 52

Financial Services Software Software Digital Transformation 52

Planview

FEBRUARY 27, 2025

Digital banking has redefined financial services over the last decade, with consumer preferences clearly reflecting this transformation: 91% of customers now consider online and mobile experiences a critical priority when choosing a bank. Yet the bar extends beyond merely offering digital services.

Banking 65

Banking Financial Services Innovation Digital Transformation 65