Strategic Account Management Association

AUGUST 24, 2021

Customer-centric Program Design : Dynamic times mean agility in program design for optimal customer experience. Ask yourself: How are programs designed, and how do they support the concept of customer centricity? Also, educate customers and stakeholders on new ways you can help them create value. #4

Stakeholders 520

Stakeholders Supply Chain Digitalization Shareholders 520

Nutshell

MARCH 25, 2024

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. It’s where the rubber meets the road, and the initial relationship you’ve built with your customer before their purchase is put to the test.

Client Onboarding 127

Client Onboarding Onboarding Customer Experience CRM 127

SBI Growth

AUGUST 29, 2020

In a virtual world, Customer Experience has definitively been at the forefront of the digital revolution. Many have been turning to AI and automation for an optimized experience. How has your company adapted to the new demands of the market?

Customer Experience 121

Customer Experience Marketing Digitalization Sales 121

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 304

Customer Experience Profitability Decision-making Marketing 304

Zendesk

FEBRUARY 10, 2022

When it comes to optimizing the customer experience (CX) , your work is never really done. Customers who describe a company’s CX as “good” are 37% more likely to recommend it to others. While providing flawless customer experiences is a tall order, companies can set themselves apart by continually refining their CX.

Customer Experience 98

Customer Experience CRM eCommerce Decision-making 98

Zendesk

SEPTEMBER 28, 2022

In this article, we’ll explain how bots help create smoother customer journeys and why merging conversational AI with live support will change your business for the better. With the rise of messaging , offering great customer experiences on social media isn’t an option anymore—it’s a must. Combine chatbots with live support.

Customer Experience 96

Customer Experience Media Marketing Communication 96

Hubspot Sales

SEPTEMBER 9, 2024

Many organizations may closely meet your company’s ideal customer profile (ICP) criteria and warrant sales reps to proactively reach out to them. A lead meets a company’s qualification criteria (like BANT ) to be added to a company’s deal forecast. Sales Qualified Leads (SQLs). Opportunity. Evangelist.

B2B 118

B2B Decision-making Media CRM 118

Brooks Group

MARCH 27, 2025

In addition, customer-centricity helps companies increase customer trust, satisfaction, and loyalty. According to a study of over 1,300 organizations, 84% of organizations that focused on improving customer experiences increased their revenue. A consultative approach also improves your teams meeting outcomes.

Account Management 90

Account Management Sales Sales Training Profitability 90

Customer Think

JANUARY 6, 2023

There’s another challenge facing the travel industry that’s less visible but possibly more costly in terms of customer experience (CX) and revenue. With the world reopened for travel and 66% of U.S. adults planning more trips, flight delays and long lines in airports are making headlines.

Meetings 110

Meetings Customer Experience 110

Upland

JUNE 30, 2023

This powerful merger will revolutionize sales organizations, enhance customer engagement, and drive unprecedented insight into how B2B sellers and their prospects collaborate. Personalized Customer Experiences Modern enterprise sales methodology thrives on data-driven decision-making.

Co-Creation 195

Co-Creation Sales B2B Decision-making 195

Strategic Account Management Association

AUGUST 6, 2021

Customer Experience: caters to the specific requirements of strategic key accounts by developing programs to enhance the customer’s experience and measuring customer satisfaction.

Supply Chain 520

Supply Chain Logistics Co-Creation Account Management 520

Customer Think

SEPTEMBER 1, 2021

It’s always been true that pleasing your customers is at the core of a successful business, but we are in a new era when it comes to meeting customers’ expectations. What people consider an exceptional customer experience — and which experiences are worth paying more for — are changing at an unprecedented pace.

Customer Experience 125

Customer Experience Meetings Innovation 125

Hubspot Sales

JUNE 12, 2019

If you want to create a quality product and provide an outstanding customer experience, your business processes should be fine-tuned so every step, from manufacturing to delivery, is well-executed. Streamlined processes that improve the overall customer experience. Pre-S&OP Meeting. Executive S&OP Meeting.

Finance 144

Finance Sales Suppliers Manufacturing 144

Customer Think

MAY 6, 2024

Want to call yourself a true customer-centric organization? With the significant rise of digital technologies in the workplace, companies today need to create holistic, intuitive, and connected experiences that meet their customers where they are to foster high trust and loyalty.

Customer Experience 69

Customer Experience Digitalization Meetings Organization 69

Flevy

OCTOBER 24, 2024

This value chain is the framework that banks rely on to deliver products and services efficiently while maximizing customer satisfaction and operational effectiveness. In an era of increased customer autonomy, it’s critical for banks to ensure their value chain functions cohesively to meet market demands.

Banking 52

Banking Retail Acquisition Value Proposition 52

Hubspot Sales

SEPTEMBER 4, 2024

Enables Personalized Customer Experiences According to a 2021 study by McKinsey & Company, 71% of customers demand personalization, and 76% get frustrated when it doesn’t happen. To deliver these personalized experiences , you need to know your customers intimately.

CRM 105

CRM Software Software Marketing 105

Customer Think

DECEMBER 11, 2023

In an age where instant gratification is the norm, businesses are turning to generative AI chatbots to meet and exceed customer expectations. These sophisticated chatbots are not mere responders; they’re conversational architects, building bridges between human queries and intelligent, nuanced solutions.

Customer Experience 69

Customer Experience Meetings 69

Hubspot Sales

JANUARY 25, 2021

HubSpot serves as a single source of truth when it comes to managing your customer relationships — and with an exceptionally easy user experience (UX) , you can spend more time on your customers and less time on software management and manual activities. Example of Zoho in Use: Provide an Omnichannel Customer Experience.

CRM 137

CRM Customer Experience Artificial Intelligence Media 137

Customer Think

MARCH 3, 2023

The use of AI continues to proliferate among retail banks to meet demands for personalized customer experiences and enhanced fraud protection, as well as to seize internal efficiencies through automation. However, AI adoption doesn’t always deliver the expected ROI.

Banking 115

Banking Retail Customer Experience Meetings 115

Upland

JANUARY 26, 2020

This communication can take the form of a published report or dashboard, monthly email communication to the revenue team, or sharing successes at the quarterly sales meeting. Account planning is a sure-fire way to increase revenue growth because it allows your whole team to impact every part of the customer experience.

Account Planning 195

Account Planning Shareholders Publishing Communication 195

Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

Acquisition 138

Acquisition Customer Experience Business Growth Innovation 138

Upland

MAY 4, 2023

This communication can take the form of a published report or dashboard, monthly email communication to the revenue team, or sharing successes at the quarterly sales meeting. Communication If you want to get everyone on board with account planning, you need to celebrate, socialize, and communicate your successes. ”

Account Planning 195

Account Planning Publishing Shareholders Communication 195

DemandFarm

JANUARY 12, 2025

These elements are often challenging to maintain in organizations where sales, marketing, and customer success operate in silos. This is where Revenue Operations (RevOps) comes into play, unifying these teams under a cohesive framework to drive predictable growth and enhance the customer experience.

Key Account Management 52

Key Account Management Account Management Decision-making Prioritization 52

Hubspot Sales

SEPTEMBER 22, 2020

In fact, a large proportion of respondents appear to hate their sales software, seeing it as difficult to use, grossly underutilized by their teams, and incapable of helping their company meet its goals over the coming years. Let’s take a closer look. Sales Leaders Don’t Have Enough Time to Coach Their Team. They deserve better.

CRM 136

CRM Software Software Meetings 136

Hubspot Sales

MAY 15, 2020

Businesses have had to evolve quickly with trade shows, events, and in-person sales meetings being canceled for the foreseeable future, likely throwing a wrench in many 2020 sales and marketing strategies. Customer experiences improve thanks to better CRM integration. Magento’s main competitors include Shopify, Yo!Kart,

eCommerce 145

eCommerce Supply Chain Retail Artificial Intelligence 145

Hubspot Sales

MAY 29, 2019

A group scheduling tool needs to meet a ton of requirements to be considered "good." Most group scheduling apps are able to find common times to meet, but some have additional features such as being optimized for mobile functionalities, privacy, speed, and transparency. HubSpot Meetings. Price : Free.

Meetings 144

Meetings Artificial Intelligence Facilitation CRM 144

Upland

SEPTEMBER 1, 2023

Enhancing Customer Experience through Guided Selling Guided selling provides customers with a curated experience, leveraging various tools and techniques to enhance their understanding of products or services. This personalized touch enhances the customer experience.

Decision-making 195

Decision-making Stakeholders Customer Experience CRM 195

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 130

Customer Experience Profitability Decision-making Marketing 130

Hubspot Sales

MARCH 7, 2023

The best software companies will be the ones that can help their customers identify those use cases and the capabilities that need to be built to meet their unique needs." You've underinvested in customer experience. As she told me, "It's been really difficult to measure customer success metrics.

Publishing 122

Publishing Customer Experience e-Learning Software 122

Account Manager Tips

MARCH 23, 2021

Is your solution a good fit and does it meet your clients’ needs compared to other suppliers? Are customer satisfaction scores high? How innovative is your customer? Harmony Score clients based on how well they fit your solution, your culture and your business strategy. Products and services requirements. Culture of innovation.

Co-Creation 227

Co-Creation Key Account Management Account Management Suppliers 227

Account Manager Tips

MAY 25, 2021

Clients who are a good fit for your solution, and you meet their needs better than other suppliers. Key account management improves the customer experience by linking opportunities with solutions. Not all customers are key accounts. Do you have clients that have these qualities? For everyone.

Key Account Management 246

Key Account Management Account Management Management Suppliers 246

Hubspot Sales

APRIL 1, 2025

Jeannie went on to emphasize how getting granular with these data assessments is crucial to identifying areas for growth, pinpointing performance gaps, and, most importantly, enhancing the overall customer experience. They check availability, avoid conflicts, and send invites before you even remember the meeting exists.

CRM 52

CRM Decision-making Meetings Onboarding 52

Zendesk

MARCH 15, 2022

Companies that are spread thin, understaffed, or under-resourced are at risk of not remaining competitive or providing customer experiences that are lackluster. And an equal number would now defect to a competitor after just one bad customer experience. Zendesk CX Trends Report 2022. Improving your CX.

Financial Services 98

Financial Services Retail Manufacturing eCommerce 98

DemandFarm

OCTOBER 3, 2023

What does customer-centricity truly mean? In a digital-first world, where personalization and understanding of customer needs are paramount, customer centricity is about providing personalized, connected customer experiences across all channels — before, during, and after every transaction.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Brooks Group

OCTOBER 14, 2024

It’s harder than ever to build loyalty and retain customers. In a world where customers can easily switch to a competitor, sales organizations that fail to meet these new expectations risk losing opportunities. After all, any reputable company can deliver a satisfying experience.  It’s an ongoing process.

Emotional Intelligence 70

Emotional Intelligence Negotiation Sales Training Construction 70

ACT

APRIL 9, 2025

Meet Jake, a sales rep on his way to meet a potential client. Deliver better customer support According to McKinsey, 71 percent of customers expect personalised support from brands. Real-time customer data access The most critical feature a mobile CRM app should have is access to real-time customer data.

CRM 52

CRM Decision-making Meetings Software 52

Hubspot Sales

DECEMBER 16, 2020

As salespeople, we can all agree on the significance of accurate data — it allows us to better understand our customers’ wants and needs, improve our customer experience, and personalize our sales efforts to meet our leads and customers wherever they are.

CRM 141

CRM Artificial Intelligence Customer Experience Organization 141