Flevy

OCTOBER 24, 2024

Retail banking is undergoing one of the most significant transformations in its history. As customers shift toward digital banking and self-service channels, traditional banks are forced to rethink their value proposition. At the heart of this balancing act is the retail banking value chain.

Banking 52

Banking Retail Acquisition Value Proposition 52

Flevy

JUNE 22, 2024

The Omnichannel Retail industry is revolutionizing the way customers interact with brands, blending online and offline channels to create a seamless shopping experience. According to McKinsey, retailers with advanced omnichannel capabilities can achieve a 5-10% revenue uplift and a 30% increase in customer lifetime value.

Retail 52

Retail Logistics Supply Chain Procurement 52

Flevy

JUNE 26, 2024

The Retail industry is a vibrant and ever-evolving sector, characterized by its direct interaction with consumers and its critical role in the global economy. Maintaining a robust value chain in the Retail industry is paramount for delivering a seamless shopping experience, optimizing operations, and driving growth.

Retail 52

Retail Supply Chain e-Learning Artificial Intelligence 52

Flevy

JUNE 16, 2024

The E-Commerce industry is reshaping how consumers interact with retailers, offering unparalleled convenience and a wide array of products at their fingertips. This sector includes online marketplaces, direct-to-consumer brands, and omnichannel retailers. Let’s dig deeper into some of the primary activities.

Supply Chain 52

Supply Chain Logistics Cybersecurity e-Learning 52

Zendesk

JULY 12, 2023

Mishra contends that one of the most powerful applications for AI will be in helping businesses make use of the mountains of customer data they already have but struggle to process. With the help of AI, Mishar said, companies will gain actionable insights—information that stands to transform the customer experience.

Artificial Intelligence 52

Artificial Intelligence Procurement Retail Software 52

Zendesk

DECEMBER 1, 2021

Getting there, however, requires more than good intentions—it takes implementing a customer lifecycle management process. This guide will help you understand what is meant by customer lifecycle management , why it’s the key to a great customer experience, and how to avoid common mistakes in developing a client lifecycle management process.

Management 52

Management Procurement CRM Customer Experience 52

DemandFarm

AUGUST 31, 2023

As Julie Lentz, Head of Industry Retail Sales, Google puts it: “ Selling is a science, and an art. Clients who embraced technology quickly saw the benefits.” – Julie Lentz, Head of Industry Retail Sales, Google ( Snippets from episode #11 of The Shift podcast ) Sales in the digital era is about crafting partnerships. Tech It Up!

Digitalization 52

Digitalization Retail Sales Decision-making 52