Zendesk

MARCH 20, 2023

The retail industry is under enormous pressure to change. What does this mean for retailers? Brands are now competing on the quality of customer experiences. Retailers that rise to the challenge reap the rewards–higher CSAT, deeper customer loyalty, and solid ROI.

Retail 98

Retail Customer Experience 98

Customer Think

NOVEMBER 19, 2021

Data-driven segmentation and personas drive digital personalization The skyrocketing consumer demand continues to cause more aggressive competition in the online retail industry. It is undeniably one of the most thriving industries in the world today, magnified by the Covid-19 pandemic.

eCommerce 126

eCommerce Customer Experience Retail Digitalization 126

Customer Think

MARCH 25, 2023

The customer experience is inarguably essential for retail brands in terms of revenue growth and general stability. This is true whether a customer browses through a physical store location or an online site.

Retail 71

Retail Customer Experience 71

Customer Think

OCTOBER 24, 2021

Can retailers steer them to the store? The most important future shoppers can’t yet drive. But they buy. The oldest members of the next generation of consumers, Generation Alpha, were born in 2010, yet in just a decade they’ve learned to become smart online shoppers.

Customer Experience 134

Customer Experience Retail 134

Hubspot Sales

MARCH 19, 2022

You’ve always dreamed of owning your own retail business — but the thought of paying for a storefront, employees' wages, and all of the other costs associated with a physical space is downright terrifying. Now more than ever, online retail is a valid option for any aspiring entrepreneur to sell their wares. Online Retail Businesses.

Retail 124

Retail Suppliers eCommerce e-Learning 124

Zendesk

SEPTEMBER 7, 2022

Change is the only constant in the retail service industry. That’s certainly been true in the past several years, when a record number of customers flocked to online channels to do their shopping. Almost overnight, retailers big and small had to adapt to a whole new way of serving their customers digitally.

Retail 98

Retail Digitalization Customer Experience Profitability 98

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

Retail 126

Retail Meetings Customer Experience Digitalization 126

Strategic Account Management Association

AUGUST 6, 2021

It is set up at Aramex headquarters and is independent of the regional and product entities related to customer management, value co-creation and strategic alignment at the corporate level, while remaining interdependent on execution and service delivery. Segments are managed by leaders specialized in each industry. “In

Supply Chain 520

Supply Chain Logistics Co-Creation Account Management 520

Customer Think

MAY 20, 2024

In today’s digital age, the retail industry has undergone significant transformations, driven largely by the rise of e-commerce and consumers’ evolving expectations. Traditionally dominated by physical stores, the home improvement industry has not been immune to these changes.

Retail 64

Retail Customer Experience Digitalization 64

Zendesk

MARCH 25, 2021

This is the first in a series of insights from the National Retail Federation’s Big Show 2021. Read our round-up of retail CX trends for 2021. A 2020 study by the National Retail Federation (NRF) found that 61 percent of respondents think retailers should take a stance on social justice issues.

Retail 98

Retail Advertising Media Customer Experience 98

Zendesk

APRIL 3, 2023

The world of retail is in a time of change. It’s no longer enough to simply offer a great product—your customers demand much more. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role.

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Zendesk

JULY 30, 2021

Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change. The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal.

Retail 98

Retail Digital Transformation Digitalization eCommerce 98

Customer Think

AUGUST 29, 2024

2024 survey results show that many retailers already use or are actively working toward adopting AI-powered tools. However, larger retailers are outpacing smaller businesses, with two-thirds reporting AI adoption (55 percent higher than the industry adoption rate). Overall, over 60 percent say they’re planning […]

Retail 119

Retail Customer Experience Digitalization Marketing 119

Customer Think

MARCH 27, 2023

Effective marketing and communication strategies are essential for any retail brand looking to attract and retain customers (meaning every retail brand). Personalized omnichannel communications have a successful track record in optimizing the customer experience.

Retail 64

Retail Customer Experience Communication Marketing 64

Hubspot Sales

JULY 10, 2024

As the way customers pay continues to evolve with technology, payment processing platforms will be more essential for businesses. Payment processors enable companies to accept a range of payment types, which not only creates a better customer experience but also helps maintain the business's cash flow.

Banking 105

Banking eCommerce Retail Facilitation 105

Zendesk

FEBRUARY 17, 2021

In 2020, tens of thousands of retail professionals descended as usual on the Javits Center in New York City for the National Retail Federation’s Big Show. The drastic shift over the last 12 months reminded us that nothing is permanent, including long-ingrained ideas about how retailers should do business.

Retail 98

Retail e-Learning Customer Experience Insurance 98

Customer Think

SEPTEMBER 13, 2024

Believe it or not, the holiday season is upon us—and for retailers, it’s crunch time. With heightened competition and consumer expectations, there’s little room for error when it comes to planning your customer journey.

Retail 110

Retail Customer Experience Digitalization Marketing 110

Kainexus

MARCH 24, 2024

Staying ahead of the curve is paramount to success in the ever-evolving retail landscape. With consumer preferences, market trends, and technology constantly shifting, retailers must adapt and innovate continuously to remain competitive. This is where the concept of continuous improvement becomes invaluable.

Retail 87

Retail Profitability Innovation Customer Experience 87

Zendesk

NOVEMBER 28, 2022

After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year. What’s more, many of those sales will come from ecommerce.

Retail 98

Retail eCommerce Supply Chain Digitalization 98

Customer Think

NOVEMBER 13, 2023

In the competitive world of travel clothing retail, brands are constantly seeking innovative ways to stand out and connect with their customers. This strategy goes beyond traditional marketing and sales tactics, focusing on creating a sense of belonging and shared identity among customers.

Retail 72

Retail Customer Experience Innovation Marketing 72

Customer Think

MAY 20, 2024

Predictive AI Powers Personalized Shopping Experiences In the swiftly changing retail landscape, the gap between consumer expectations and the reality of their shopping experiences is growing.

Retail 64

Retail Customer Experience Marketing 64

Customer Think

FEBRUARY 1, 2022

Retailers ended 2021 scrambling to cover for a worker shortage, and food sellers likely felt the worst of the squeeze as shopper demand at the grocery climbed. Self-checkout helps, but stores need workers to answer questions, stock inventory and prepare foods. This has inspired some innovative fixes.

Retail 69

Retail Customer Experience Innovation 69

Zendesk

DECEMBER 7, 2021

A great customer experience features efficient and personalized interactions at each step of the buyer’s journey. But in order to achieve this, companies need a way to quickly analyze customer data and act on it. But what exactly does it mean to use AI throughout the customer journey? What is AI customer experience?

Customer Experience 97

Customer Experience Artificial Intelligence Onboarding Retail 97

Customer Think

DECEMBER 22, 2022

Changes in the retail environment have been drastic over the last few years. As consumer expectations evolve, so must the customer experience. As the integration of the digital and physical world continues, brands need to evolve to catch up.

Retail 72

Retail Customer Experience Digitalization 72

Customer Think

FEBRUARY 21, 2024

As everybody knows, the retail scene has undergone a significant change, with technology woven into the modern shopping experience. The days when shopping recalled a picture filled with aisles, crowds, and not knowing whether the item or size you want will be available are a distant memory.

Retail 59

Retail Customer Experience Innovation 59

Customer Think

FEBRUARY 8, 2024

As 2024 unfolds, the dynamic landscape of retail invites the evolution of how retailers approach customer experience (CX). Businesses are eager to provide customers with heightened shopping experiences to meet their distinctive buying behaviors and expectations.

Retail 69

Retail Customer Experience Meetings 69

Customer Think

MARCH 12, 2023

Today’s retail market is increasingly digitized and saturated with competitors, making customer experience (CX) a critical part of the customer journey. In fact, a recent study shows that 75% of shoppers prefer to buy from brands that personalize their purchasing experiences.

Retail 144

Retail Customer Experience Digitalization Marketing 144

Zendesk

JANUARY 17, 2023

Within the retail space, it’s not just about meeting your shoppers where they are, keeping up with their expectations, or providing a seamless experience. It’s more than that,” Zendesk’s Amanda Awad, Retail Industry Solutions Expert, explained. “To Walmart is going all-in on this phygital strategy.

Retail 52

Retail Customer Experience Media Digitalization 52

Zendesk

JUNE 27, 2022

The pandemic rocked the retail world, and customer expectations are on the rise. It’s no surprise that small retailers are turning to technology to help them navigate the changing customer experience landscape. The key is finding a solution that makes things quicker and easier, both for customers and for employees.

Retail 52

Retail Customer Experience 52

Customer Think

MAY 24, 2023

In today’s competitive retail landscape, providing an exceptional in-store customer experience is crucial to staying ahead. According to a 2019 PwC survey, 73% of customers pointed to experience as an important factor in their purchasing decisions. In this article, we’ll explore […]

Customer Experience 69

Customer Experience Retail 69

MTD Sales Training

APRIL 15, 2020

Not every person has the same needs, tailoring your response to fit their needs will help to ensure a more positive customer experience. They want a memorable experience when using you. Not only will customers use you again if you provide this, but they will also tell everyone they know about the memorable service they received.

Retail 71

Retail Sales Training Customer Experience Communication 71

Customer Think

DECEMBER 16, 2022

Over the last two years, many commerce industry experts viewed brick-and-mortar retail as an afterthought. With the Covid-19 pandemic forcing retailers to close their doors or drastically curtail operations, it looked like ecommerce would finally land a death blow on the sector. Instead, the retail sector has come roaring […].

Retail 75

Retail eCommerce Customer Experience 75

Hubspot Sales

MAY 15, 2020

mobile retail revenue is expected to be $339 billion in 2020, up from $207 billion in 2018. Augmented reality (AR) and virtual reality (VR) are helping eCommerce retailers overcome one of their biggest challenges – the fact that their customers cannot try on or experience products before buying them.

eCommerce 145

eCommerce Supply Chain Retail Artificial Intelligence 145

Customer Think

JUNE 9, 2023

The news spells the imminent end of another iconic institution while spurring another wave of discussion about the future of retail. After years of struggles, Bed Bath & Beyond filed for Chapter 11 bankruptcy protection – and initiated store closings. What can brick-and-mortar stores do to remain relevant, let alone […]

Retail 80

Retail Customer Experience 80

Customer Think

APRIL 12, 2024

In the fast-paced and ever-evolving retail sector, understanding the customer has never been more crucial. The sheer volume of choices available to consumers today, from a quick online search to the aisles of a grocery store, highlights the importance of creating a standout customer experience (CX) right from the first interaction.

Retail 69

Retail Customer Experience Digitalization Marketing 69

Zendesk

APRIL 7, 2021

The future of retail probably won’t be the awkward ballet of head-counting, hand-sanitizing, and anxiety it is now—and thank goodness for that. Looking ahead, the question for many is how customers and retailers will behave now that glimmers of normalcy are starting to show. As Mitch Joel, Founder of Six Pixels Group Inc.,

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Customer Think

JULY 14, 2024

A shift has occurred in retail, fuelled by technological advancements and a change in consumer expectations. Shopping is no longer just about the product but also about the experience. Remember the days when shopping would involve leaving your house, buying a few items and then going home? We don’t either.

Retail 64

Retail Customer Experience Innovation 64