Remove Customer Knowledge Remove Customer Success Remove Meetings
article thumbnail

How to create an effective customer success plan (+ a template)

Zendesk

When you make sure customers have what they need to succeed, you also win as a business. Customer success is comprised of four main pillars: building strong customer relationships, putting the customer first, providing value at every opportunity, and acting as the voice of the customer.

article thumbnail

People & Problems: The core of strategic account planning

Strategic Account Management Association

Tim Zierden, VP of Enterprise Dealer Partnerships at Cox Automotive, recently articulated to me the importance of leaning on Cox’s customer success team to uncover key insights. We all know it: There is no sale more valuable than one made to an existing customer. They’re critical,” he said. They’re our feet on the street.”.

article thumbnail

Jul 05 – Customer Success Jobs

SmartKarrot

Role: Director of Customer Success Location: Boulder, CO, US Organization: Floify As a Director of Customer Success, you will build, develop & maintain C-level and senior-level customer relationships for enterprise-level clients and ensure the renewal of key accounts.

article thumbnail

Outcome Selling: Don’t Sell the Product, Sell the Outcome

Hubspot Sales

With the customer at the forefront of every decision, you’ll shift your perspective to prioritizing customer success. This consultative approach allows you to package the perfect solutions from your company to help your client meet their goals. Increased Customer Loyalty. Increased Business Value. Connect the dots.

article thumbnail

Jun 03 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Experience Location: New York, United States Organization: Airtame As a VP of Customer Experience, you will hire, engage and retain top talent for the Customer Success, Technical Support, and Sales Engineering teams. Drive positive customer experiences that create customer surprise and success.

article thumbnail

Customer Portfolio Management for Customer Success

SmartKarrot

A customer portfolio consists of all the details you need to maintain a relationship with your customer. Through this, you are able to know your customer well and engage with them effectively. Customer portfolio management is more than just collecting the basic information of the customer. Customer Profitability.

article thumbnail

10 Things I Learned after Being in the Customer Success Field for a Year

SmartKarrot

When I started as a customer success professional, I had no idea about the challenges that I had to face. I always believed that being in the customer success field would be a rewarding experience. Here are some of the things that I learned after being in this amazing customer success field for a year now: 1.