Strategic Account Management Association

FEBRUARY 3, 2022

Many of us still can’t hop on planes and sell face-to-face—or at least not as much as we want to—and our customers are grappling with their own sets of shifting priorities made more urgent by forces beyond their control. Prioritizing relationships allows us to think more holistically about success. What’s in motion? Does it involve us?

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

Hubspot Sales

AUGUST 21, 2020

Instead of overwhelming customers with every bit of information about your product and its features, outcome selling helps you deliver the exact details your customers want to hear — and as a result, they’ll be more eager and ready to buy. Increased Customer Loyalty. What is outcome selling? Increased Business Value.

Prioritization 138

Prioritization Decision-making Customer Knowledge Meetings 138

Insightly

JANUARY 19, 2022

You likely want all of the integrations right now, but how do you decide which to prioritize? This approach will simplify processes and provide a clear roadmap to help you determine and prioritize what integrations will deliver the best ROI and limit scope creep during the building sessions.

CRM 104

CRM Decision-making Prioritization Onboarding 104

Insightly

JULY 20, 2022

Customer service. Businesses that choose to prioritize customer relationships find that CRMs help support teams efficiently resolve issues, and make it easy to connect customers to the right person at all times. Lead prioritization. Identification of high-value customers. Sales tracking.

CRM 52

CRM Prioritization Decision-making Software 52

Showpad

OCTOBER 9, 2020

The only way to provide value to the buyer is to be customer obsessed and know your customers deeply. Collecting and documenting customer knowledge can help your reps tailor the buyer experience to each customer. . This disorganization leads to every team thinking differently about the customer. .

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Zendesk

NOVEMBER 28, 2023

There are numerous benefits of SaaS customer support, including: Customer satisfaction: According to the Zendesk Customer Experience Trends Report 2023 , over 70 percent of consumers will switch to a competitor after multiple bad experiences.

e-Learning 52

e-Learning Software Software Brainstorming 52

Zendesk

OCTOBER 20, 2023

The purpose of a customer success plan is to identify and align key activities required to support customer goals and objectives. To help meet these goals the plan would: Consider in-depth data about the target customer(s) including their goals, objectives, existing knowledge, knowledge gaps, and where they are in their journey.

Customer Success 52

Customer Success Onboarding Software Software 52