Strategic Account Management Association

FEBRUARY 3, 2022

By Richard Scheig, Chief Revenue Officer, Upland Software. The view from where I sit as Upland Software’s Chief Revenue Officer is a profoundly interesting one. How we’re able to step up and continue to serve these customers depends on our ability to collaborate internally and prioritize our finite resources to deliver maximal value.

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. This personalized touch makes you feel valued and leaves a lasting impression.

CRM 111

CRM Artificial Intelligence Customer Success Decision-making 111

Insightly

JANUARY 19, 2022

The best part is that you don’t have to be a software engineer to build integrations in your CRM system due to the intuitive, user-friendly interface. You likely want all of the integrations right now, but how do you decide which to prioritize? 4 Essential CRM integrations for functional teams.

CRM 104

CRM Decision-making Prioritization Onboarding 104

Help Scout

MAY 25, 2021

As your company and support volume grow, they often create more problems than they solve, leaving employees frustrated and customers itching for a better experience. Your team can prioritize and work more efficiently with all your customer knowledge in a central source.

Software 105

Software Software Finance Customer Knowledge 105

Insightly

JULY 20, 2022

Customer relationship management ( CRM ) is a software system that allows businesses to capture and store business and customer data in a single database. Then, came the late 1980s and early 1990s, when the first CRM software systems began to emerge. Customer service. Lead prioritization. Sales tracking.

CRM 52

CRM Prioritization Decision-making Software 52

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

e-Learning 52

e-Learning Software Software Brainstorming 52

Tidio

FEBRUARY 26, 2021

In this guide: What customer retention is and why it matters for your business. 8 customer retention strategies to build authentic relationships. The best customer retention software on the market. Customer segmentation reduces product returns. More details: Customer Segmentation. Gather Customer Feedback.

eCommerce 52

eCommerce Acquisition Retail Communication 52