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People & Problems: The core of strategic account planning

Strategic Account Management Association

By Richard Scheig, Chief Revenue Officer, Upland Software. The view from where I sit as Upland Software’s Chief Revenue Officer is a profoundly interesting one. Richard Scheig is Chief Revenue Officer at Upland Software. These complex operations alone would be enough to keep anyone’s head buzzing.

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4 Trends Putting the “Value” Back in Value-Added Resellers

Hubspot Sales

Value-added resellers often specialize in software, hardware, and other technologies. Front-office SaaS development is booming, software is getting cheaper and more intuitive, and CEOs are concerned more about growth than point solutions. Four Software Trends IT Resellers, VARs, and Channel Partners Should Watch.

Software 111
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9 CRM Tips & Tricks from HubSpot's Experts

Hubspot Sales

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. This personalized touch makes you feel valued and leaves a lasting impression.

CRM 111
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How to build customer intelligence (and why you should)

Zendesk

Instead, support teams should use a customer intelligence platform to automatically collect, store, and analyze customer data. CRM software is one type of CI platform that can: Monitor customer interactions. Use your CRM to identify customer ticket data trends. Collect data from multiple sources.

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Stop Doing Stupid Sh*t: 18 Outdated Sales Tactics to Abandon in 2018

Hubspot Sales

Trials of on-premise software were rare. Hardware and software were also much more differentiated a few decades ago and were only updated annually, so the choice between one product and another was higher-stakes. You need product knowledge, sales knowledge, and customer knowledge to get the right results.

Sales 145
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Shared Inbox 101 + The 7 Best Shared Inbox Tools

Help Scout

As your company and support volume grow, they often create more problems than they solve, leaving employees frustrated and customers itching for a better experience. Your team can prioritize and work more efficiently with all your customer knowledge in a central source.

Software 105
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CRM integration: What it is, why is it essential, and 4 key integrations

Insightly

The best part is that you don’t have to be a software engineer to build integrations in your CRM system due to the intuitive, user-friendly interface. It’s about building customer relationships that make your clients feel valued and confident about their purchases. . 4 Essential CRM integrations for functional teams.

CRM 104