SmartKarrot

NOVEMBER 2, 2021

Implement KPIs to measure performance and report regularly on this to senior leadership. Hire and train a Customer Success team. Own the engagement and adoption strategy at all stages of the customer life cycle. Onboard new customers, community, and support processes.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

JUNE 12, 2023

Apply here: [link] Role: Customer Success Consultant Location: London, England, United Kingdom Organization: ClickJobs.io As a Customer Success Consultant, you’ll Facilitate user adoption and change management throughout the customer life cycle.

Customer Success 19

Customer Success Co-Creation Customer Life Cycle Client Onboarding 19

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Anika Zubair. Donna Weber. Emilia D’Anzica.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

FEBRUARY 4, 2021

Drive and continuous improvement of customer referenceability, experience and health. Define and develop metrics and dashboards to provide visibility and actionable insights to internal teams and leadership.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JUNE 24, 2021

Work with Customer Success Manager to fully represent the voice of the customer – identify and convey customer feedback and use cases. Work with Thentia’s leadership to identify trends and uncover opportunities for new or improved successful engagements, customer training offerings and product feedback.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

APRIL 21, 2022

The focus of Cisco is now on improving customer experience at every touchpoint. By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. The customer has more power than before and multiple options at their fingertips.

Customer Life Cycle 10

Customer Life Cycle Digitalization Cybersecurity Shareholders 10

SmartKarrot

APRIL 21, 2022

The focus of Cisco is now on improving customer experience at every touchpoint. By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. The customer has more power than before and multiple options at their fingertips.

Customer Life Cycle 10

Customer Life Cycle Digitalization Cybersecurity Shareholders 10

SmartKarrot

OCTOBER 6, 2022

To ensure that the customers are satisfied To improve customer retention. Their job role requires them to oversee the entire customer life cycle and ensure they are satisfied with the products or services offered. Account management is an especially important aspect that directly impacts the customer lifecycle.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Passion for developing teams and providing leadership to both formal and indirect reports.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10