Strategic Communications

MAY 23, 2022

.” Tracking the sales cycles of your products can help you determine when it’s time to push or back off on promoting specific items. Customer retention. How long does an average customer remain a customer ( customer life cycle )? And speaking of focus… Customer demographics.

Marketing 52

Marketing Customer Life Cycle Communication Advertising 52

Showpad

JUNE 22, 2020

Digital transformation must begin with the customer, not with your current processes — and this is where sales enablement comes into play . What’s missing in that definition — and what’s crucial for sales, marketing and customer experience — is the need to begin any kind of digital transformation effort with the customer at the center.

Digital Transformation 96

Digital Transformation Digitalization Sales Artificial Intelligence 96

Corporate Visions

JULY 20, 2019

My latest CMO.com column shows you the convergence of marketing messaging , content and sales skills training into a single, integrated learning experience—available in that moment of need! When Marketing Stories And Sales Skills Converge. When Marketing Stories And Sales Skills Converge.

Customer Life Cycle 40

Customer Life Cycle Sales Training Sales Management Marketing 40

Hubspot Sales

SEPTEMBER 22, 2023

Pick sales marketing software that can track these three key pieces of information: Basic information. By knowing which channels produce the most leads, you can better deploy your marketing resources. Total Addressable Market How much revenue can your business generate with each product or service it offers? Who are your leads?

Software 111

Software Software Sales Advertising 111

Nutshell

FEBRUARY 21, 2023

The best way to make your brand one of those options is to market your products and services. Whether it’s through search engine optimization (SEO) , pay-per-click (PPC) ads, social media , or emails , make your brand’s presence known to potential customers in need. Now comes the tricky part: retaining this customer.

Management 62

Management Acquisition CRM Customer Life Cycle 62

Arpedio

JANUARY 3, 2024

Clear role clarification avoids overlaps and miscommunications, ensuring that each client receives focused and specialized attention that caters to their specific stage in the customer life cycle.

Account Management 52

Account Management Management Acquisition Account Growth 52

LinkedFusion

SEPTEMBER 22, 2022

This growth and acceptance have motivated many business players to enter the SaaS market. The customer is more interested in SaaS as it is much cheaper than investing in software. During the customer life cycle, end users can experience the benefits of the service. What is SaaS?

Internet 52

Internet Acquisition Customer Life Cycle Decision-making 52

Help Scout

APRIL 27, 2021

For example, even though I was not a customer service pro at the time, my web design skills were highly valued by Campaign Monitor (who were then selling email marketing software specifically to web designers). The best role for a second customer service hire.

Customer Life Cycle 92

Customer Life Cycle Onboarding Software Software 92

LinkedFusion

SEPTEMBER 22, 2022

This growth and acceptance have motivated many business players to enter the SaaS market. The customer is more interested in SaaS as it is much cheaper than investing in software. During the customer life cycle, end users can experience the benefits of the service. What is SaaS?

Internet 52

Internet Acquisition Customer Life Cycle Decision-making 52

SBI

MAY 12, 2020

Revenue Enablement provides you with the framework to deliver consistent value to your buyers and customers. It requires a focus on the entire go-to-market team, not just for sellers. Provide sellers with the content, and the know-how, to customize and personalize that content for specific buying situations.

Customer Life Cycle 48

Customer Life Cycle Customer Experience Decision-making Software 48

SmartKarrot

JUNE 10, 2022

Execute against the defined Customer Journey playbook to support retaining and growing your portfolio. Be the customer’s key point of contact throughout the entire customer life cycle. Drive customer adoption through training and change management best practices. Apply here: [link].

Customer Success 3

Customer Success Customer Life Cycle Onboarding Client Relationships 3

SmartKarrot

MAY 18, 2022

Hire, develop and retain a team of high-performing Customer Success Managers. Represent Coursera as an executive sponsor and build relationships with key customers. Collect product feedback and influence the product roadmap and go-to-market strategy. Drive strategy of land and expand within the customer base.

Customer Success 19

Customer Success Customer Life Cycle Account Planning Client Relationships 19

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Turn the customers into advocates.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

MARCH 17, 2022

Develop and manage relationships with the client stakeholders to deliver regular communications, manage and support Tahora events, deliver marketing materials and maximize onboarding success. Drive Customer engagement, customer renewals, and increase NPS. Inform and train Customers on new features for greater adoption.

Customer Success 19

Customer Success Customer Life Cycle Stakeholders Onboarding 19

SmartKarrot

NOVEMBER 2, 2021

Create and implement the systems and processes to maintain strong communication with students and landlords happy, working closely with the sales team and marketing team. Own the engagement and adoption strategy at all stages of the customer life cycle. Onboard new customers, community, and support processes.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

JANUARY 3, 2022

Apply here: [link] Role: Senior Customer Success Manager, ANZ Location: Sydney, New South Wales, Australia Organization: Cloudflare As a Senior Customer Success Manager, you will manage the customer life cycle including contract renewal.

Customer Success 3

Customer Success Customer Life Cycle Value Proposition Onboarding 3

SBI Growth

APRIL 26, 2018

Our guest on SBI TV is Gaye Gilbert, Executive Vice President of Customer Success at First Advantage. Gaye has already implemented customer success initiative while most companies are just now starting to think about getting started. Anyone in customer success in.

Customer Success 54

Customer Success Customer Life Cycle Marketing Management 54

SmartKarrot

DECEMBER 7, 2022

Manage, evaluate and improve products, processes, communications, and tools supporting customer teams. Build strong relationships of trust & collaboration across internal key functions, including Sales, Product, Engineering, Finance, Legal, HR, and Marketing. Drive customer engagement, and customer renewals, and increase NPS.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Finance 19

SmartKarrot

JUNE 8, 2022

Apply here: [link] Role: Customer Success Manager Location: Reading, England, United Kingdom Organization: Synopsys Inc As a Customer Success Manager, you will develop and maintain strong relationships at all levels within the customer organization. Develop technical proficiency with all solutions.

Customer Success 19

Customer Success Customer Life Cycle Finance Account Management 19

SmartKarrot

MAY 29, 2020

The customer lifecycle outlines the steps undertaken by a customer as they progress with the company through sales or marketing. Having said that, it draws a clear-cut picture of the customer’s journey with you. It describes the various stages a customer goes through during their course of interaction with your brand.

Customer Life Cycle 10

Customer Life Cycle Management Media Advertising 10

SmartKarrot

JUNE 11, 2021

To stay abreast with emerging trends, developments, and information you need to continue professional development with customer success trainings and certifications. These customer success certifications can give immense value and create an edge in the complex market. CXPA is an independent professional credential.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

MAY 6, 2020

Ever since the SaaS companies came into prominence, somewhere around the mid 2000s, the major problem they faced was that of customer churn. They spent hefty amounts on marketing strategies to acquire new customers but due to the immense complexity of the software the customers were not able to adopt them and derive value from them.

Customer Success 10

Customer Success Organization Customer Life Cycle Onboarding 10

SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

JUNE 25, 2021

Interpret and deliver upon customer asks around sales territory planning, market share, account-based marketing, and ideal customer profiling. Drive the successful renewal of customers. Work within the Customer Success and Sales team to implement and document best practices to support the customers.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

OCTOBER 19, 2020

Apply here: [link] Role: Director Customer Success (SaaS Technology Company) Location: Jersey City, NJ, US Organization: TrialScope As a Director Customer Success, you will be responsible for overall customer health through the customer life cycle (project delivery, renewal, and up-sell).

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Account Growth 10

SmartKarrot

JUNE 24, 2021

Develop cadence and drive adoption and engagement with customers. Provide data and insights to customers through analytics that will inform customer’s hiring strategy. Work with internal teams, including sales, product, marketing, and customer experience, to ensure that customer expectations are met and exceeded.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

JULY 15, 2021

Apply here: [link] Role: Enterprise Customer Success Manager Location: Remote, Manchester, England, United Kingdom Organization: Pluralsight As an Enterprise Customer Success Manager, you will drive forward Pluralsight’s Client Engagement Model to ensure customer and Pluralsight’s mutual success.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JUNE 16, 2020

Apply here: [link] Role: Customer Success Manager Location: Remote, US Organization: CoreView This role will be a key part of their Global Customer Experience team and help create the ultimate customer experience that provides real value. Collaborate closely with team members to deliver on renewals and expansion opportunities.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Innovation 10

SmartKarrot

JANUARY 4, 2021

Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

FEBRUARY 4, 2021

Apply here: [link] Role: Customer Success Manager (SMB) Location: Remote, OR, US Organization: Matterport As a Customer Success Manager, you will manage all post-sales activity for assigned SMB to Mid-Market customer segments through strong relationship-building, product knowledge, engagement planning, and upsell/cross-sell execution.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JULY 20, 2022

The customer success specialist is one who needs to be the centerpiece for a lot of conversations. These include customer support professionals, sales development representatives, marketing teams, and more to drive conversations around the product. Helping Customers Understand the Product.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

MAY 26, 2020

It is made based on the market research; real data of your customers; and few inferences you can draw through their behavioral patterns. Upselling and cross-selling depends on your well executed timing in the journey of customer life-cycle. Customize your sales and marketing communication.

Customer Life Cycle 10

Customer Life Cycle Profitability Customer Success Communication 10

SmartKarrot

MAY 8, 2020

SaaS retention strategy has become a hot topic for SaaS based firms after they realized the immense benefits of customer retention over blindly following the expensive process of acquiring new customers. Customer onboarding is the phase where the actual relationships between your company and the customers are cemented.

Customer Life Cycle 10

Customer Life Cycle Onboarding Value Proposition Customer Success 10

SmartKarrot

APRIL 21, 2022

The focus of Cisco is now on improving customer experience at every touchpoint. By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. The customer has more power than before and multiple options at their fingertips.

Customer Life Cycle 10

Customer Life Cycle Digitalization Cybersecurity Shareholders 10

SmartKarrot

APRIL 21, 2022

The focus of Cisco is now on improving customer experience at every touchpoint. By hiring an expert to lead the customer experience efforts, Cisco is now on the right path to innovate and improve customer life cycle with technology. The customer has more power than before and multiple options at their fingertips.

Customer Life Cycle 10

Customer Life Cycle Digitalization Cybersecurity Shareholders 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair. Caroline Andreola. Dana Alvarenga. Dana is also a founding member of CS Insider.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21