SmartKarrot

MARCH 22, 2022

Manage and track Customer Success activities for your portfolio of clients. Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer’s business strategy and measurements for success. Drive Customer engagement, customer renewals, and increase NPS.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

NOVEMBER 2, 2021

This includes configuring the platform to support their specific needs, onboarding and training customers to get their work done efficiently on the platform, and being a resource for users at all levels so they get the most out of their toolkit. Own the engagement and adoption strategy at all stages of the customer life cycle.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Customer Experience 19

SmartKarrot

OCTOBER 19, 2020

Apply here: [link] Role: Director Customer Success (SaaS Technology Company) Location: Jersey City, NJ, US Organization: TrialScope As a Director Customer Success, you will be responsible for overall customer health through the customer life cycle (project delivery, renewal, and up-sell).

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Account Growth 10

SmartKarrot

JUNE 16, 2020

Apply here: [link] Role: Customer Success Manager Location: Boston, US Organization: WhiteSource The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Innovation 10

SmartKarrot

JUNE 11, 2021

The 15-class series has everything you need to grow your career including developing deep level account plans, creating and managing account portfolio, onboarding customers effectively, conducting business reviews for internal or external purposes, managing a customer life cycle, and tackling difficult conversations.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

AUGUST 20, 2020

Manage the assigned Hyperscience customers post-sales, work closely with the Implementation Managers, and own the ongoing customer relationships post-implementation. Build relationships with executive stakeholders at global enterprises and government agencies, and drive real improvement in customer operations through the software.

Customer Success 10

Customer Success Customer Life Cycle Government Stakeholders 10

SmartKarrot

JUNE 24, 2021

Create new value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

APRIL 27, 2020

Apply here: [link] Role: Customer Success Manager Location: ?London, London, UK Organization: Akamai Technologies In this role, you will act as the primary contact for key stakeholders. Support the customers and partners proactively to successfully use of Akamai products. Help them in achieving their desired business goals.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Prioritization 10

SmartKarrot

FEBRUARY 4, 2021

Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors. Identify existing customers within assigned segments and manage upsell activities to meet sales targets.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JUNE 17, 2020

Apply here: [link] Role: Customer Success Manager – Growth Segment Location: Reno, Nevada, US Organization: Bombora As a CSM you will have the responsibility of clients through the whole customer life cycle and manage projects from end-to-end.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Negotiation 10

SmartKarrot

MAY 19, 2020

Apply here: [link] Role: Customer Success Manager Location: Sydney, Australia Organization: Integral Ad Science Integral Ad Science is seeking an experienced Customer Success Manager who is passionate about making an impact, driving ROI for their clients, and forging high-level relationships with agencies and marketers directly.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

JULY 20, 2022

This lets you improve the customer lifetime value and overall profit from it. A customer success specialist allows you to increase your customer’s lifetime value. You can learn from customer success managers and even other stakeholders in the customer success process.

Customer Success 10

Customer Success Customer Life Cycle Onboarding B2B 10

SmartKarrot

OCTOBER 6, 2022

To ensure that the customers are satisfied To improve customer retention. Their job role requires them to oversee the entire customer life cycle and ensure they are satisfied with the products or services offered. Ensure the customer needs and desires are addressed and proper solutions are delivered.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

AUGUST 23, 2022

Accounting for customer life cycle. NPS scores depend on where the customer is based in his customer life cycle. This will lead to skewed results since the customer is in the discovery stage or adoption stage. You can simply ask customers why they chose a specific rating.

Customer Life Cycle 10

Customer Life Cycle B2B Customer Success Customer Experience 10

SmartKarrot

MARCH 8, 2022

A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customer life cycle optimization from pre-sales. Anika Zubair. Kellie Capote.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JANUARY 4, 2021

Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customer life cycle.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

JUNE 25, 2021

Demonstrated communication and facilitation skills, proven track record of building relationships with senior stakeholders, and ability to handle multiple priorities. Interpret and deliver upon customer asks around sales territory planning, market share, account-based marketing, and ideal customer profiling.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10