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This is such an important question yet most organisations have not established a clear distinctive path, identifiers and actions for effectively managing the full customer relationship journey. What is the CustomerLifeCycle? The term customerlifecycle is still very new and can be traced back to the early 90s.
And, sales enablement must be closely aligned to their stakeholders’ goals to be able to meet their expectations. And only 28% that met their stakeholders’ expectations were able to improve sales productivity by double-digit percentages. . So, it’s how you leverage the concept of sales enablement that makes all the difference.
Lead the cadence for collaborating with the customers, including quarterly business reviews and post-search look-backs. Manage the process for customer escalations, ensuring all the proper stakeholders are involved. Monitor customer news to ensure we are on in the know on the latest happenings. Apply here: [link].
Apply here: [link] Role: Customer Success Consultant Location: London, England, United Kingdom Organization: ClickJobs.io As a Customer Success Consultant, you’ll Facilitate user adoption and change management throughout the customerlifecycle.
Execute against the defined Customer Journey playbook to support retaining and growing your portfolio. Be the customer’s key point of contact throughout the entire customerlifecycle. Drive customer adoption through training and change management best practices.
Apply here: [link] Role: Senior Customer Success Manager, ANZ Location: Sydney, New South Wales, Australia Organization: Cloudflare As a Senior Customer Success Manager, you will manage the customerlifecycle including contract renewal.
Manage the proactive customerlifecycle leading to a high rate of renewal and growth. Develop and maintain long-term relationships with stakeholders in your account portfolio. Identify and mitigate risk in customer accounts.
Manage and track Customer Success activities for your portfolio of clients. Develop a trusted advisor relationship with customer key stakeholders to fully understand your customer’s business strategy and measurements for success. Drive Customer engagement, customer renewals, and increase NPS.
This includes configuring the platform to support their specific needs, onboarding and training customers to get their work done efficiently on the platform, and being a resource for users at all levels so they get the most out of their toolkit. Own the engagement and adoption strategy at all stages of the customerlifecycle.
Apply here: [link] Role: Director Customer Success (SaaS Technology Company) Location: Jersey City, NJ, US Organization: TrialScope As a Director Customer Success, you will be responsible for overall customer health through the customerlifecycle (project delivery, renewal, and up-sell).
Apply here: [link] Role: Customer Success Manager Location: Boston, US Organization: WhiteSource The Customer Success Manager is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities.
The 15-class series has everything you need to grow your career including developing deep level account plans, creating and managing account portfolio, onboarding customers effectively, conducting business reviews for internal or external purposes, managing a customerlifecycle, and tackling difficult conversations.
Manage the assigned Hyperscience customers post-sales, work closely with the Implementation Managers, and own the ongoing customer relationships post-implementation. Build relationships with executive stakeholders at global enterprises and government agencies, and drive real improvement in customer operations through the software.
Create new value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Lead all aspects of deal execution, from business case development to deal structuring and negotiating, with support from team leads.
Apply here: [link] Role: Customer Success Manager Location: ?London, London, UK Organization: Akamai Technologies In this role, you will act as the primary contact for key stakeholders. Support the customers and partners proactively to successfully use of Akamai products. Help them in achieving their desired business goals.
Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors. Identify existing customers within assigned segments and manage upsell activities to meet sales targets.
Apply here: [link] Role: Customer Success Manager – Growth Segment Location: Reno, Nevada, US Organization: Bombora As a CSM you will have the responsibility of clients through the whole customerlifecycle and manage projects from end-to-end.
Apply here: [link] Role: Customer Success Manager Location: Sydney, Australia Organization: Integral Ad Science Integral Ad Science is seeking an experienced Customer Success Manager who is passionate about making an impact, driving ROI for their clients, and forging high-level relationships with agencies and marketers directly.
This lets you improve the customer lifetime value and overall profit from it. A customer success specialist allows you to increase your customer’s lifetime value. You can learn from customer success managers and even other stakeholders in the customer success process.
To ensure that the customers are satisfied To improve customer retention. Their job role requires them to oversee the entire customerlifecycle and ensure they are satisfied with the products or services offered. Ensure the customer needs and desires are addressed and proper solutions are delivered.
Accounting for customerlifecycle. NPS scores depend on where the customer is based in his customerlifecycle. This will lead to skewed results since the customer is in the discovery stage or adoption stage. You can simply ask customers why they chose a specific rating.
A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Her diverse yet unique skills include customerlifecycle optimization from pre-sales. Anika Zubair. Kellie Capote.
Guide team resolution of escalated issues and take point on key account issues and deal with all customers in a highly professional and effective manner as the lead customer advocate within the organization. Provide guidance and accountability for Customer Success team members across the customerlifecycle.
Demonstrated communication and facilitation skills, proven track record of building relationships with senior stakeholders, and ability to handle multiple priorities. Interpret and deliver upon customer asks around sales territory planning, market share, account-based marketing, and ideal customer profiling.
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