Customer Success Customer Value Organization 
Strategic Account Management Association
AUGUST 24, 2021
Regardless of the organization we work at, we could be outspent, out resourced or out marketed but we do have the opportunity to outthink our competition. On a global scale, he’s worked for Hovione, Lonza and other private equity and venture capital organizations. Delegate directly to your customers. The future is now.
SBI Growth
NOVEMBER 27, 2018
A Platform elevates your offerings from merely functionally adequate to a driver of an emotional bond with your customers. To get there, you must set the standard across four key facets of your organization: Product Management Operations Human Resources Customer Success and Customer Experience.
Strikedeck
AUGUST 18, 2020
Vincent Manlapaz, in an interview with Romeo Leon, talks about the importance of tying Customer Success to the company’s strategic growth and enhancing customer value within the organization.
Luminas Strategy
AUGUST 6, 2023
Because of today’s unpredictable economy and rapidly changing business landscape, B2B companies are facing headwinds, challenged to identify strategies that will result in sustainable organic growth. To truly understand your customer’s pain points and expectations, it’s critical to prioritize direct engagement with customers.
Planview
AUGUST 16, 2022
A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Enhanced Customer Experiences. Optimized Resource Management. Improved Revenue.
Arpedio
JANUARY 5, 2024
At the heart of every thriving enterprise lies a keen focus on business relationship optimization , a task achieved through strategic roles that many might find overlapping—Account Management and Customer Success.
Upland
MAY 22, 2024
They can explain how the new offering addresses a specific customer pain point and how it aligns with their overall goals, fostering a sense of partnership and advocacy. Championing the Deal Internally: Even with a compelling proposal, getting internal buy-in for a new offering within the customer’s organization can be challenging.
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