SBI Growth
AUGUST 12, 2020
With eCommerce increasing more in the last 90 days than during the previous 10 years combined, digital transformation is no longer a buzz phrase. Your company’s ability to interact and transact virtually with your customers and prospects will ultimately determine.
SBI Growth
DECEMBER 19, 2020
Consumer behaviors have changed drastically over the past year, with a significant rise in ecommerce. As the supply chain is being disrupted across industries, businesses are reimagining how to go to market, generate demand, and serve customers. On today’s show, Grant.
SBI Growth
AUGUST 18, 2021
As highlighted in our 2022 annual planning report , we see leading firms redirecting an average of 19% of their sales capacity from “Field Sellers” toward some combination of Inside Sales, eCommerce platforms, and Customer Success in 2022.
Hubspot Sales
OCTOBER 15, 2019
Customer Success Integrations. If your customer service organization uses a customer success software tool such as Zendesk or Service Hub , integrating it with your CRM can provide useful information for future sales. Ecommerce Integrations.
Geehan Group
JUNE 27, 2016
Enter Customer Success, the professional function which is becoming increasingly critical to companies in the subscription economy. As such, Customer Success has become equal in importance to Sales, Marketing, Engineering, and Product teams within SaaS companies. More than $150M in investment has gone into the industry.
Hubspot Sales
DECEMBER 23, 2021
Cross-selling and upselling are often used interchangeably, but different scenarios with different customers can call for one specific approach over the other. Cross-selling and upselling often occur at the point-of-sale with a salesperson — as in the examples above — but customer success managers can also play a role in either process.
Hubspot Sales
OCTOBER 10, 2018
A more hands-on customer success team. From Bitcoin-friendly to global-ready -- find a solution that works for you , your business , and your customers. uptime, sophisticated security, predictable pricing, and a hands-on customer success team. Lower fees for chargebacks. And they boast a 99.9%
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