Showpad

JUNE 22, 2020

And, sales enablement must be closely aligned to their stakeholders’ goals to be able to meet their expectations. And only 28% that met their stakeholders’ expectations were able to improve sales productivity by double-digit percentages. . So, it’s how you leverage the concept of sales enablement that makes all the difference.

Digital Transformation 96

Digital Transformation Digitalization Sales Artificial Intelligence 96

Miller Heiman Group

JULY 30, 2019

Finance: Similar to procurement, buying influences in finance are concerned with price, but also about how your product impacts the company’s financial performance either by increased revenue potential or cost savings. How to Coach Sellers to Identify Key Buying Influences. Because there is an average of 6.4

Manufacturing 61

Manufacturing Supply Chain Procurement Decision-making 61

Insightly

OCTOBER 5, 2021

This is part 3 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Many companies talk about being “customer-centric.” In reality, too few invest the time and effort to provide truly customer-centric experiences.

Customer Experience 59

Customer Experience Customer Success CRM Innovation 59

PandaDoc

OCTOBER 15, 2024

Deal desks can incorporate large teams of relevant stakeholders within sales, finance, product marketing, product management, legal, customer success, and more as needed. Paying attention to customer needs is an imperative part of revenue operations. hpc saw a 20% increase in close rate. Reduce error.

Software 52

Software Software Finance Sales 52

DemandFarm

OCTOBER 23, 2024

This process involves multiple product demonstrations, engaging with IT, procurement, and finance stakeholders, and significant customization to meet the client’s needs. Multiple Stakeholders: Various departments and individuals within the organization need to be engaged and convinced.

Key Account Management 40

Key Account Management Account Management Management Procurement 40

SmartKarrot

OCTOBER 28, 2022

Role: Vice President, Customer Success – Americas Location: San Jose, CA, US (On-site) Organization: Automation Anywhere As a Vice President of Customer Success, you will have the ability to prioritize, problem-solve, multi-task, and work independently in a dynamic and rapidly changing workplace.

Customer Success 19

Customer Success Interpersonal Skills Stakeholders Finance 19

SmartKarrot

JUNE 2, 2022

Role: Director, Customer Success Location: San Francisco, CA, US Organization: Convex As a Director of Customer Success, you will manage and support a team of talented Customer Success Managers and Renewal Managers. Mentor and hire new team members.

Customer Success 19

Customer Success Stakeholders Onboarding Account Management 19

SmartKarrot

DECEMBER 9, 2021

Role: Customer Success Director Location: Remote, United States Organization: Vonage As a Customer Success Director, you will maintain a portfolio of accounts with low churn, high adoption, and high health scores. Collaborate cross-functionally to extend the reach and capability of the Customer Success team.

Customer Success 19

Customer Success Stakeholders Onboarding Government 19

SmartKarrot

JULY 20, 2022

Role: Customer Success Director, Brands Location: New York, NY, US Organization: LiveRamp As a Customer Success Director, you will assist the clients with day-to-day management and troubleshooting for the largest and most strategic enterprise brand partners. Craft & execute against growth plans for customers.

Customer Success 3

Customer Success Stakeholders Finance Advertising 3

SmartKarrot

NOVEMBER 2, 2022

Role: SVP, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Cardlytics As an SVP of Customer Success, you will lead and scale an inclusive, world-class, multi-discipline services organization – driving vision, growth strategy, and execution. Apply here: [link].

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

Zendesk

AUGUST 24, 2021

In both cases, you have a customer who is using your products and services. B2B customer service involves more stakeholders. To provide the best customer service, teams will need to be patient and understand the nuances of each client’s business. It’s also possible that B2B customers will work with an implementation team.

B2B 52

B2B B2C Finance Communication 52

SmartKarrot

MARCH 25, 2022

Role: Customer Success Director Location: New York, NY, US Organization: Pacvue As a Customer Success Director, you will work with brands to identify business priorities and goals. Be an expert on Pacvue Commerce in order to show brands how Pacvue Commerce can empower them to achieve success.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

SmartKarrot

NOVEMBER 10, 2021

Role: Customer Success Director Location: Remote, United States Organization: Innovaccer As a Customer Success Director, you will understand customer needs and be a client-counselor by working together with the customer to come up with solutions to key customer problems.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

NOVEMBER 7, 2022

Role: Associate Director, Customer Success Location: Greater Boston, United States (On-site) Organization: Saama As an Associate Director of Customer Success, you will drive the overall customer relationship forward and drive product penetration and consulting services revenue in customer engagements.

Customer Success 19

Customer Success Stakeholders Government Finance 19

Insightly

SEPTEMBER 28, 2023

Compared to traditional corporate functions — like sales, marketing, human resources, and finance — revenue operations is a relatively new field. At the same time, today’s organizations have more customer data at their disposal than ever before. In this blog post, we’ll dig into the emerging field of revenue operations.

Finance 52

Finance CRM Customer Success Decision-making 52

Insightly

SEPTEMBER 28, 2023

Compared to traditional corporate functions — like sales, marketing, human resources, and finance — revenue operations is a relatively new field. At the same time, today’s organizations have more customer data at their disposal than ever before. In this blog post, we’ll dig into the emerging field of revenue operations.

Finance 52

Finance CRM Customer Success Decision-making 52

SmartKarrot

JULY 21, 2022

Measure effectiveness of Customer Success by defining and measuring operational metrics for the team. Serve as the executive sponsor for major customers, and a point of escalation. Oversee an efficient and customer-friendly Customer Success process.

Customer Success 3

Customer Success Onboarding Stakeholders Finance 3

SalesGlobe

JULY 9, 2021

Voice of Customer and New Product Offerings. Finance and Sales Alignment. The Revenue Roadmap is a snapshot of the four competency areas and associated sales disciplines where successful companies do well, and provides a comprehensive framework that can be leveraged to help companies in the midst of change. Go-to-Market Changes.

Finance 52

Finance Value Proposition Sales Innovation 52

SmartKarrot

MAY 20, 2022

Role: VP of Customer Experience Location: Remote, New York, NY, US Organization: Healthie As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors.

Customer Success 19

Customer Success Onboarding Customer Experience Stakeholders 19

Arpedio

APRIL 1, 2022

It requires investing your team’s resources to target multiple stakeholders within an account. To be successful with an account-based approach to sales, collaboration is key. In the following, we’ll deep dive into account-based selling: what it is, how to be successful with it, and how adopting ABS can benefit your business.

Stakeholders 59

Stakeholders B2B Account Management Decision-making 59

SmartKarrot

JULY 27, 2022

Role: Director Customer Success Location: Remote, United States Organization: symplr As a Director of Customer Success, you will be responsible for providing leadership, mentoring, and professional development for customer success team members. Represent Branch at relevant regional conferences and events.

Customer Success 19

Customer Success Leadership Finance Facilitation 19

SmartKarrot

JUNE 23, 2022

Role: VP, Customer Success Location: New York, NY, US (On-site) Organization: Dandy As a VP of Customer Success, you will manage a team of Customer Pods with CSMs tasked to drive material growth in a book of business of 200-300 dental practices. Lead, grow and energize the Customer Success team.

Customer Success 3

Customer Success Client Onboarding Onboarding Finance 3

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Partner with Sales, Account Management, Customer Success, and AI Services to ensure clients are set up for success in the short and long term.

Customer Success 19

Customer Success Logistics Onboarding Profitability 19

SmartKarrot

JANUARY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: CompareNetworks, Inc. As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

SmartKarrot

OCTOBER 21, 2022

Role: Director, Customer Success Location: Foster City, CA, US Organization: PTC As a Director of Customer Success, you will recruit and retain top industry and customer success talent. Act as a thought leader within the customer community. Aggregate customer feedback into themes and focus areas.

Customer Success 19

Customer Success Brainstorming Finance Customer Experience 19

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 19

Customer Success Finance Facilitation Communication 19

SmartKarrot

APRIL 18, 2022

Role: Director of Customer Success Location: New York, United States (Hybrid) Organization: Fireblocks As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success.

Customer Success 19

Customer Success Advertising Finance Account Strategy 19

SmartKarrot

MARCH 31, 2022

Role: Customer Success Director Location: Denver, CO, US Organization: E Source As a Customer Success Director, you will be the primary point of contact for the customers, acting as a concierge for all of E Sources offerings. Be an executive stakeholder for some of the most critical Partners.

Customer Success 19

Customer Success e-Learning Profitability Finance 19

SmartKarrot

FEBRUARY 15, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Apollo.io As a Director of Customer Success you’ll utilize automatic and calculated plays to manage a huge number of accounts. developing your product expertise and improving your customer education methods.

Customer Success 19

Customer Success Onboarding Finance Leadership 19

Showpad

JUNE 29, 2021

An experience that proves a solution’s business value to multiple buyer stakeholders along the customer journey. Engaging buyers and customers effectively is a challenge for all customer-facing roles and goes right into the broader focus of revenue enablement that includes customer success personnel as well.

Digital Transformation 59

Digital Transformation Decision-making Digitalization Onboarding 59

Account Manager Tips

JULY 27, 2020

You call it customer success. And then I ended up at Netguru where I am for two and a half years now, where I came for pure – we called it customer success back then, but it’s actually account management. Organizations with hundreds of people, tens of stakeholders, not one or two. So I did everything.

Account Management 130

Account Management Business Growth Management Account Planning 130

SBI

AUGUST 30, 2018

Shreesha: Strikedeck is the most powerful and comprehensive Customer Success solution, enabling businesses to reduce churn, drive customer trust and loyalty, and maximize revenue through innovative automation and integration technologies. This week I interview Shreesha Ramdas , Co-Founder & CEO of Strikedeck.

Onboarding 38

Onboarding Customer Success Finance Organization 38

ReviewTrackers

FEBRUARY 23, 2017

Beyond improving their mix of products or providing transactional convenience, banking industry executives are now focusing on ways to more effectively manage and harness their online reviews and customer feedback. Online reviews and customer feedback play a crucial role in helping consumers make smarter banking and money decisions.

Banking 42

Banking Financial Services Decision-making Stakeholders 42

SmartKarrot

JUNE 22, 2021

The best solution to this is leveraging customer data. Data science has been empowering customer success like never before. Are your customers happy? Your customers need to know if their investment is yielding returns. Choosing a customer success tool that enables you to understand customer data is important.

Customer Success 17

Customer Success Stakeholders Finance Communication 17

SmartKarrot

MARCH 2, 2023

Role: Director of Customer Success Location: St Paul, MN, United States (On-site) Organization: BetterYou As a Director of Customer Success you’ll be in control of the entire customer success function, including the handoff of new clients to the sales team, account maintenance, and discussions about renewal and expansion.

Customer Success 15

Customer Success Finance Negotiation Facilitation 15

Arpedio

OCTOBER 17, 2023

Furthermore, integration facilitates seamless communication between your sales, marketing, customer success and finance teams. Relationship Mapping & Org Chart Manage internal and external relationships with key stakeholders. Superior together. Account Management Build powerful account plans in Salesforce.

Account Management 52

Account Management Software Software Management 52

SmartKarrot

FEBRUARY 17, 2021

Role: VP Customer Success Location: Fremont, CA, US Organization: Privacera As a VP of Success Manager, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Value Proposition Onboarding Stakeholders 10