Account Manager Tips
FEBRUARY 28, 2021
LinkedIn recently revealed the most promising jobs and in-demand skills and three customer relationship focused roles made the Top 10 #3. Customer Success Manager #7. WHY : So you don’t forget the good stuff in your next performance review or interview when asked: “Tell me about a time when”. What were the results?
Hubspot Sales
JUNE 24, 2019
Where Can You Tie Sales Comp Plans to Customer Success? The biggest problem Mark sees today in the sales world: sales doesn’t care enough about customer success. We talked earlier in the “Seeds” chapter about creating a dedicated Customer Success team, but how do sales comp plans affect customer success?
PandaDoc
MARCH 25, 2025
This can include negotiations, compliance checks, and/or deciding on a timeline for implementation with your customer. Closing the deal is just one step; ensuring customer success and fostering long-term relationships requires ongoing work. Identifying upsell and cross-sell opportunities to drive continued revenue growth.
SmartKarrot
NOVEMBER 16, 2022
Role: Associate Director, Customer Success Location: Canberra, Australian Capital Territory, Australia Organization: Datacom As an Associate Director of Customer Success, you will have a Customer Focus– this role is supporting a large, complex customer. Apply here: [link]. Apply here: [link].
SmartKarrot
JANUARY 19, 2022
Role: Director of Customer Success Location: Nashville Metropolitan Area, US (Hybrid) Organization: LNCsearch As a Director of Customer Success, you will manage the workflow of the call center and ensure compliance with established benchmarks and standards. Function as the voice of the customer.
Hubspot Sales
SEPTEMBER 15, 2020
It's important to distinguish sales QBRs from customer success QBRs. The latter is conducted with customers as opposed to internal management. Let's take a closer look at what a sales QBR is and some best practices you can employ to ensure you get the most out of yours.
SmartKarrot
DECEMBER 1, 2021
Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.
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