Engage Selling

APRIL 23, 2013

It means that in some, maybe many of those cases, the employees involved actually treated the customers fairly, courteously and tried to do the best they could. It’s how the customer perceived what they did that counts. Customer success is about controlling the customer’s perception.

Customer Success 78

Customer Success Insurance Retail Advertising 78

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 304

Customer Experience Profitability Decision-making Marketing 304

SBI Growth

MARCH 27, 2020

It costs seven times more to attract new customers than it does to retain existing ones. Research also shows that a 5% increase in customer retention can generate up to 125% in profits. Given the current economic conditions, customer retention is.

Customer Success 103

Customer Success Profitability Customer Experience B2B 103

Engage Selling

APRIL 23, 2013

It means that in some, maybe many of those cases, the employees involved actually treated the customers fairly, courteously and tried to do the best they could. It’s how the customer perceived what they did that counts. Customer success is about controlling the customer’s perception.

Customer Success 67

Customer Success Insurance Retail Advertising 67

Planview

JANUARY 12, 2023

For professional services, this means your revenue number will go up, but you’ll be stretching your resources and adjusting business models to scale operations while maintaining profitability. In this blog, I will discuss three strategies that professional services executives must consider to ensure profitable growth in 2023.

Profitability 52

Profitability Customer Success B2B Customer Value 52

SBI

MAY 2, 2018

Jared: Since our founding in 1999, Zilliant has partnered with our customers by curating actionable insights hidden in their data that drive sales actions, customer relationships, and profitable growth. And they continue to keep us because our customers regularly exceed revenue and profit projections thanks to our AI.

Profitability 55

Profitability eCommerce Artificial Intelligence Sales 55

Upland

JUNE 14, 2022

The old adage that “the customer is always right” often rears its ugly head in the case of PS projects because a PS team is an enabler of customer success, especially in the case of Software-as-a-Service (SaaS) companies.

Construction 195

Construction Software Software Profitability 195

Insightly

JULY 23, 2023

Customer success (CS) is a commonly-used phrase in business today, often confused with customer experience and customer service. Customer service is responding to customer needs and concerns via various communications channels such as phone, chat, email, and forums. This can also be called customer support.

Customer Success 52

Customer Success Customer Experience B2B Onboarding 52

ACT

FEBRUARY 20, 2025

They ask for a discount, but your profit margins are already tight. The client happily accepts the offer while you manage to maintain profitability. That makes negotiation all the more important for small businesses with tight profit margins and cash flow constraints. Heres how the selling process would pan out.

Negotiation 52

Negotiation Small Business Profitability Sales 52

Customer Think

JULY 4, 2023

If customers are unhappy with their purchase, they will look for a competitor that fills the gaps, which isn’t good for your reputation, profits, and churn rate. Developing a customer […] Do you want to learn how to give people the best experience possible when they visit your site? If so, you’re in the right place!

Customer Success 72

Customer Success Profitability Digitalization Marketing 72

Hubspot Sales

MARCH 9, 2021

Doing the practice right involves aspects like providing exemplary customer service, investing in a solid customer success team, or creating customer loyalty programs. Maximizing Profit. Maximizing profit is one of the most popular, conventional pricing objectives. Increasing Sales Volume.

Profitability 133

Profitability Decision-making Prioritization Marketing 133

Geehan Group

JUNE 27, 2016

Called the “Customer Engagement Lifecycle,” it depicts the importance of active, meaningful engagement with your customers and why you cannot realize profitable growth without it. Enter Customer Success, the professional function which is becoming increasingly critical to companies in the subscription economy.

Customer Success 52

Customer Success Profitability eCommerce Investors 52

Arpedio

JANUARY 5, 2024

At the heart of every thriving enterprise lies a keen focus on business relationship optimization , a task achieved through strategic roles that many might find overlapping—Account Management and Customer Success. Principles Behind Customer Success Strategies Customer success strategies are built on a proactive engagement model.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Hubspot Sales

FEBRUARY 14, 2018

David Skok, of Matrix Partners , argued at SaaStr Annual 2018 that businesses should connect the two by searching for repeatable, scalable, and profitable growth. So, before building a sales army, he recommends ensuring your sales strategy and market fit is repeatable, profitable, and scalable. Identify your ideal customer.

Investors 111

Investors Profitability Customer Success Marketing 111

Sales Gravy

MARCH 24, 2024

On this episode of the Sales Gravy Podcast, Jeb Blount, the author of People Love You: The Real Secret to Delivering a Legendary Customer Experience, sits down with Talroo's Vice President of Success and Enablement Barry Klein to discuss why a focus on customer retention is crucial for revenue growth.

Business Growth 105

Business Growth Acquisition Customer Success Customer Experience 105

Strikedeck

JANUARY 8, 2019

Dave Jackson shares why you need to think about how delivering Customer Success can be built into the product.

Profitability 45

Profitability Customer Success Onboarding 45

Jermaine Edwards

MAY 27, 2020

Despite this, you can be the expert on delivering results for your customers. To do this doesn’t require you knowing everything about the customer. It requires you understanding the things that matter most and that influence your customers success.

Key Account Management 195

Key Account Management Account Management Innovation Suppliers 195

SBI Growth

NOVEMBER 13, 2012

When we build a custom account management process for our clients in the cloud computing sector we focus on three things: Focus on driving Customer Success. Churn is the dirty word of cloud computing because it has a direct impact on the customer lifetime value calculation. Establishing a Business Review cadence.

Account Management 123

Account Management Management Value Proposition Onboarding 123

PandaDoc

MARCH 13, 2025

Since they provide the product or service, they need to balance custom pricing deals with standard market pricing in order to ensure profitability. Customers with high-volume needs may request product exclusivity, but a supplier may not agree to it. In most cases, the supplier determines how agreements are structured.

Suppliers 52

Suppliers Negotiation Profitability Finance 52

Help Scout

SEPTEMBER 24, 2021

Since there are multiple, distinct steps in the customer journey , some companies choose to separate these steps and have them managed by separate roles: The sales team handles pre-sales. A customer onboarding specialist manages onboarding. A customer success specialist owns lifecycle management.

Onboarding 116

Onboarding Customer Success Government Profitability 116

SBI

JANUARY 8, 2019

4 Low-Touch Customer Success Model Myths. Each customer has a unique set of characteristics that can determine a wide range of needs and wants. In order to address the demand for differentiated products, three main Customer Success Models exist – each with their own distinct attributes. High-Touch.

Customer Success 42

Customer Success Marketing Onboarding Profitability 42

Upland

JANUARY 29, 2024

More accurate sales forecasting: By understanding customer decision-making and buying cycles, your teams can create a more predictable sales pipeline and plan their strategies accordingly. Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Brooks Group

AUGUST 20, 2024

By embracing a value-based selling approach and incorporating these negotiation strategies into your sales training , your team will be able to position themselves as trusted advisors, differentiate their offerings, and achieve win-win outcomes that drive customer success and long-term business growth, just like Warren Buffett.

Negotiation 97

Negotiation Value Proposition Sales Sales Training 97

Geehan Group

JULY 19, 2016

During the past several weeks, I've had the opportunity to work with my colleague Sean Geehan and the smart folks at Strikedeck to better understand the nuts and bolts of B2B marketing’s new priority, Customer Success. The method is to make your customers as profitable and productive as possible.”

Finance 40

Finance Customer Success Marketing B2B 40

KAM With Passion

OCTOBER 7, 2020

Account Management covers the commercial relationship, the delivery of products and services, customer support, administrative and contractual aspects as well as satisfaction measurement and the subsequent actions. The AM system must be formalised and standardised while adapting to how each customer buys and uses the vendor’s offering.

Key Account Management 130

Key Account Management Account Management Management Account Planning 130

Hubspot Sales

OCTOBER 30, 2017

The best way to show off your skills is including customer success stories in your summary and prior experience. Enterprise software executive | Helping retailers find better performance, productivity, and profitability". On the contrary, you’ll seem arrogant. LinkedIn Headline Examples. Helping Companies Hire With Workable".

Retail 145

Retail Value Proposition Healthcare Account Growth 145

PandaDoc

MARCH 7, 2023

It’s during the after-sale phase that your team can continue to nurture a customer and continue the sale cycle. Your sales team will need to direct new customers to post-sales departments like customer success and customer support. This will help with onboarding and reduce customer churn.

Profitability 52

Profitability Sales Software Software 52

Hubspot Sales

MARCH 20, 2018

If you're an IT reseller, value-added reseller (VAR), or channel partner advising clients on any part of the front office (marketing, sales, or customer success) -- especially for businesses under 1,000 employees -- there are a few trends you should be aware of. The lines between sales, marketing, and customer success are blurred.

Software 111

Software Software Brainstorming Customer Success 111

Openview

MARCH 15, 2019

The downside of channel sales can be broken down into three main categories: loss of control, increased complexity and—of course—reduced per-sales profits. If your internal salespeople are competing for the same customers your channel partners are trying to reach, that’s a recipe for disaster. Reduced per-sale Profits.

Sales 129

Sales Profitability Onboarding Marketing 129

Jermaine Edwards

APRIL 3, 2020

Simply put, having a Customer Crisis Plan means you’ll sleep better each night you have it in place. Regardless of the size, maturity or sophistication of your organisation, you can apply these ideas to protect your profits, reputation, relationships and revenues. Five-step Customer Crisis Plan. Reference Content.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

Brooks Group

AUGUST 6, 2024

In commodity-based industries or when selling to large customers with significant bargaining power, sales professionals must balance profitability with competitive pricing strategies. Reward sales achievements that demonstrate value creation, customer satisfaction, and long-term customer relationships.

Manufacturing 103

Manufacturing Supply Chain Value Selling Sales 103

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 130

Customer Experience Profitability Decision-making Marketing 130

SuperOffice

AUGUST 6, 2021

But, none of them are possible without one thing – repeat customers. While acquiring more and more new customers may look like a sign of growth, those are your existing customers that are the main source of your income, the foundation for your stability and the promoters of your brand. Make customer success your priority.

Digital Transformation 90

Digital Transformation Profitability Innovation Digitalization 90

Hubspot Sales

JANUARY 15, 2020

To demonstrate the value of your product and give you some credibility, weave a customer success story into your summary. If the featured customer matches your ideal buyer persona, even better. For example, [One- to two-sentence description of customer success story]. Of course, any random tale won’t do.

Sales 126

Sales Retail Profitability Banking 126

Hubspot Sales

JANUARY 11, 2021

PandaDoc is a proposal, contract, and document solution that helps you create, track, approve, and electronically sign sales (plus marketing, revenue ops, and customer success) documents faster. InsightSquared is a revenue intelligence platform for sales, marketing, and customer success. InsightSquared.

B2B 143

B2B Sales CRM Banking 143

Hubspot Sales

JANUARY 4, 2021

Critical data can be anything from profit margins and sales prices to information about your customers' behaviors and contact with your company. Ensure that your CRM data is accurate and up to date and that your integrations that are pumping information into your customer records are working as expected. Create clean data.

Management 132

Management Sales Decision-making Profitability 132

Openview

MAY 11, 2018

From smart cities and driverless cars to artificial intelligence, big data and SaaS, 2018 is ripe for companies to achieve record revenue and profits. A company’s success depends on the ability of its sales teams to deliver sustainable, predictable revenue at scale. That is, if they have the right sales team in place.

Artificial Intelligence 90

Artificial Intelligence Onboarding Sales Profitability 90