Strategic Account Management Association
AUGUST 24, 2021
It’s not only shareholder value, customer value or stakeholder value. We need to look beyond the customer relationship and the account. There is no one else better positioned to lead, to orchestrate that team, to play that role and to represent the needs of a customer.”. Adjust notion of stakeholder value.
KAMCast
FEBRUARY 18, 2021
KILLER QUESTION SEGMENT In each episode we ask you, our listener, a killer question that is designed to get you reflecting on your business, your KAM Culture and where changes in thinking and behaviour could lead to increased customer success.
Hubspot Sales
MARCH 22, 2021
For publicly held companies, take time to scan their financial reports, read the CEO’s letter to the shareholders, and listen to analyst calls. It’s time to cut the buzzwords and adopt a more empathetic approach to customer conversations. For more advice on engaging with decision makers, check out this list of qualifying questions.
Hubspot Sales
NOVEMBER 17, 2020
In an article I wrote earlier this year, I cited a McKinsey statistic: During the recession of 2007-09, companies that prioritized customer experience delivered three times the shareholder return of those that didn’t. It supports a philosophy we have at HubSpot: Solve for the Customer, or in sales’ case, Solve for the Prospect.
Planview
MAY 16, 2022
One of my favorite “nuggets” of wisdom our CEO Razat Gaurav shared in our first ever episode of Connected Conversations was: “Employee success plus customer success is what earns you the right to have shareholder success.”. We’re all just human beings who want to do good work and feel like our contributions matter.
Hubspot Sales
MAY 22, 2018
C corporations are subject to double taxation – so any profit a C corporation makes is taxed to the corporation when earned, and then is taxed to the shareholders when distributed as dividends. The corporation does not get a tax deduction when it distributes dividends to shareholders.
SmartKarrot
APRIL 4, 2022
Role: Customer Success Manager. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.
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