Customer Think

AUGUST 12, 2021

Historically Software-as-a-Service (SasS) companies were led by the sales function. But today, successful SaaS companies are truly built out to be customer-led. The COVID-19 pandemic has accelerated this change in cultural philosophy, and ultimately both the customer and the organization reap the benefits.

Customer Success 140

Customer Success Software Software Organization 140

Zendesk

APRIL 1, 2022

The band members face the audience, delivering an experience that creates loyal fans—similar to how your customer success managers (CSMs) work with your customers one-on-one. Customer success operations (CS Ops) is the behind-the-scenes crew that helps customer success managers excel at their jobs.

Customer Success 97

Customer Success Logistics Onboarding CRM 97

Strategic Account Management Association

FEBRUARY 3, 2022

By Richard Scheig, Chief Revenue Officer, Upland Software. The view from where I sit as Upland Software’s Chief Revenue Officer is a profoundly interesting one. Richard Scheig is Chief Revenue Officer at Upland Software. These complex operations alone would be enough to keep anyone’s head buzzing. They’re critical,” he said.

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

Help Scout

SEPTEMBER 21, 2021

The first named customer success group was created in 1996. While the original driver for the role was to grow relationships and increase revenue, the customer success specialist job description has changed quite a bit since then. Learn from those examples, and apply the elements that fit for your team and situation.

Customer Success 104

Customer Success Onboarding Decision-making Customer Experience 104

SBI Growth

OCTOBER 31, 2020

For market-leading software companies, the changing economic conditions have had a positive effect on the bottom line. But this has not been without their fair share of challenges, especially for those facing a high growth environment. On today’s show, Doug Winter,

Software 125

Software Software Marketing Meetings 125

Zendesk

NOVEMBER 1, 2021

How are customer success and customer experience different? Though they’re both customer-centric roles, customer success and customer experience teams perform distinct functions. What is the difference between customer success and customer experience? Customer success teams.

Customer Experience 98

Customer Experience Customer Success Onboarding CRM 98

Zendesk

JUNE 30, 2022

Customer success is key to business success, especially for startups that depend on retention for meeting revenue goals. For startups with a well-oiled customer success team, the opportunities for growth are immense. What is a customer success team? When to start your customer success team.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Nutshell

JUNE 2, 2019

When Nutshell’s last Customer Success effort fizzled out (more on that in a bit), I was fairly new to the CX team at Nutshell. Understanding the efforts Nutshell had already made to launch a Customer Success initiative was critically important in ensuring I did not repeat any past missteps. What were those missteps?

Customer Success 107

Customer Success Onboarding CRM Organization 107

SBI Growth

MARCH 17, 2021

Customer Success (CS) teams originated in the mid-1990s in response to the sky-high failure rate of large-scale Customer Relationship Management (CRM) implementations. Often having spent millions of dollars and several months implementing CRM software to manage customer contacts and interactions,

Customer Success 83

Customer Success CRM Software Software 83

Nutshell

MAY 5, 2023

You’ll also get access to our world-class customer support team. Want to see for yourself how Nutshell can help you improve customer engagement and grow your business? The post How CRM Software Impacts Customer Engagement appeared first on Nutshell. Check out our 14-day free trial today!

CRM 115

CRM Software Software Media 115

Brooks Group

JANUARY 9, 2025

Account managers keep customer service and customer success top of mind. Essential Skills for Sales vs. Customer advocacy: Represent customer interests within your organization to secure resources and support. New sales also require lead generation tools, sales intelligence platforms, and proposal software.

Account Management 100

Account Management Management Sales Value Proposition 100

Upland

JUNE 14, 2022

The old adage that “the customer is always right” often rears its ugly head in the case of PS projects because a PS team is an enabler of customer success, especially in the case of Software-as-a-Service (SaaS) companies.

Construction 195

Construction Software Software Profitability 195

Hubspot Sales

MARCH 26, 2025

Sales teams need the right tools, content, and data to talk to customers and close deals faster. Ive worked with businesses that spend thousands on software that sales teams end up barely using. AI Integration and Sales Enablement The elephant in any room when discussing software is of course What is the impact of AI in this area?

Sales 76

Sales Customer Life Cycle CRM Decision-making 76

SBI Growth

FEBRUARY 25, 2020

Over the past two and a half decades, Cloud-based software delivery has transformed the marketplace with Software as a Service (SaaS) becoming the default way that customers purchase almost any software. This has changed the dynamics between vendor and customer.

Customer Success 77

Customer Success Software Software Customer Experience 77

Insightly

JUNE 22, 2021

A faster TTV is indicative you have a team that has made a commitment to continuously improve products and services; and gather, share, and act on customer data as soon as possible. . Why is time to value important for customer success? Use previous customer experiences to keep improving and anticipate future needs.

Customer Success 86

Customer Success Onboarding Customer Experience Meetings 86

Software Sales Guru

NOVEMBER 7, 2022

By helping Customer Success understand what. appeared first on Software Sales Gurus. While you may not think managing the implementation is part of your job as a salesperson, it’s worth your while to stay involved. The post Re-Diagnose Need or Not?

Software 26

Software Software Customer Success Management 26

Upland

NOVEMBER 28, 2021

New software? A well-oiled, traditional customer reference or advocacy program can be an organization’s strongest asset, but launching, revamping, or expanding a traditional program isn’t right for every organization. Get more sales references without launching a traditional reference program. Will it require new hires?

Sales 195

Sales B2B Software Software 195

Upland

JULY 3, 2023

By leveraging the power of ChatGPT alongside established sales platforms like Altify, however, organizations can unlock new opportunities to drive revenue growth and build stronger customer relationships. How can sellers and customer service use ChatGPT with Altify? Having a discovery call with a customer?

Facilitation 195

Facilitation Customer Success Innovation Customer Experience 195

Insightly

JUNE 21, 2021

A faster TTV is indicative you have a team that has made a commitment to continuously improve products and services; and gather, share, and act on customer data as soon as possible. Why is time to value important for customer success? Customer success: How to launch & manage your CS program. Long time to value.

Customer Success 72

Customer Success Onboarding Customer Experience Meetings 72

Nutshell

SEPTEMBER 9, 2020

The right sales management software helps managers achieve all of these goals, from the daily tasks to the big picture. What is sales management software? Let’s take a look at the features that every sales management software platform needs to include. 10 must-have sales management software features. Sales reporting.

Software 71

Software Software Sales Management Management 71

Arpedio

AUGUST 31, 2023

careers Are you ARPEDIO’s new Student in Customer Success? Back to careers Are you an aspiring future Customer Success Manager and have a passion for sales? What we are looking for We are looking for our next favorite colleague in the position of a Customer Success student assistant.

Customer Success 52

Customer Success B2B Account Management Innovation 52

Nutshell

AUGUST 29, 2023

Every company’s tech stack varies—a hospitality company’s tech stack should include specific software built to help manage everything that goes into running a hospitality company, from property management to point of sale (POS). Types of hospitality software to include in your tech stack Not every hospitality tech stack will look the same.

Software 62

Software Software CRM Management 62

Hubspot Sales

JULY 22, 2024

Referral request emails provide an excellent opportunity to capitalize on the exceptional work you‘ve done to win a customer’s business — along with the effort your service and customer success teams put in to ensure that customer stays delighted. Spend some time on the subject line. Conclude with a strong call to action.

Value Proposition 111

Value Proposition Sales Meetings Decision-making 111

DemandFarm

JANUARY 12, 2025

These elements are often challenging to maintain in organizations where sales, marketing, and customer success operate in silos. This is where Revenue Operations (RevOps) comes into play, unifying these teams under a cohesive framework to drive predictable growth and enhance the customer experience.

Key Account Management 52

Key Account Management Account Management Decision-making Prioritization 52

Upland

DECEMBER 6, 2021

However, customers do need to bring their own Google Workspace licenses and purchase licenses for Appiphony’s “Drive Connect” app from the Salesforce AppExchange. Appiphony, the software provider for Drive Connect, is a third-party company and trusted Altify partner. Get the most from account and opportunity planning with Google Docs.

Account Planning 195

Account Planning Account Management Organization Customer Success 195

Arpedio

JANUARY 5, 2024

At the heart of every thriving enterprise lies a keen focus on business relationship optimization , a task achieved through strategic roles that many might find overlapping—Account Management and Customer Success. Principles Behind Customer Success Strategies Customer success strategies are built on a proactive engagement model.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Hubspot Sales

JANUARY 11, 2021

B2B sales tools are software and devices meant to help businesses sell their products and services to other businesses. PandaDoc is a proposal, contract, and document solution that helps you create, track, approve, and electronically sign sales (plus marketing, revenue ops, and customer success) documents faster. InsightSquared.

B2B 143

B2B Sales CRM Banking 143

Hubspot Sales

OCTOBER 15, 2019

If you are getting acquainted with your CRM software and are impressed with how it functions independently, allow us to introduce you to your new favorite feature — integrations. While CRM software is powerful on its own, integrating your CRM with other tools across your sales stack makes your job so much easier.

CRM 128

CRM eCommerce Software Software 128

Hubspot Sales

MARCH 20, 2018

Value-added resellers often specialize in software, hardware, and other technologies. Front-office SaaS development is booming, software is getting cheaper and more intuitive, and CEOs are concerned more about growth than point solutions. Four Software Trends IT Resellers, VARs, and Channel Partners Should Watch.

Software 111

Software Software Brainstorming Customer Success 111

Upland

JULY 10, 2023

Need to synchronize teams and engage with buyers at a trusted advisor level Uncoordinated efforts to gain a foothold within an account, or even worse, different sellers coming disparately to contacts within an account, can have a monumentally bad impact on your efforts to build trust and gain that coveted trusted advisor status with customers.

Decision-making 195

Decision-making B2B Account Planning Software 195

SBI Growth

JULY 4, 2021

Organizations have had to drastically reimagine their revenue model since last year to accommodate the new era of digital. However, some companies anticipated this shift much earlier in advance and were able to adapt and scale quicker than their competitors.

Software 102

Software Software Digitalization Organization 102

Arpedio

OCTOBER 17, 2023

Account management software tools Account Management Software ← Back to blog Account management software solutions have transformed the way businesses handle their account planning and client interactions. Account management plays a central role in building lasting client relationships and ensuring customer satisfaction.

Account Management 52

Account Management Software Software Management 52

Upland

MAY 3, 2023

By offering a multi-tenant, scalable, and easily upgraded cloud solution, Salesforce has led the way in redefining how and what we sell to our customers. Salesforce encapsulates all that they offer in their ‘Customer Success Platform’, comprised of Sales, Service, Marketing, Community, Analytics, and Apps.

CRM 195

CRM Software Software Innovation 195

Zendesk

OCTOBER 20, 2023

When you make sure customers have what they need to succeed, you also win as a business. Customer success is comprised of four main pillars: building strong customer relationships, putting the customer first, providing value at every opportunity, and acting as the voice of the customer.

Customer Success 52

Customer Success Onboarding Software Software 52

Upland

JUNE 7, 2023

About the Author Deirdre Sommerkamp is currently VP of Solutions Consulting, Operations and Enablement for the Sales Effectiveness business unit at Upland Software. Some form of lead management process is integrated with the sales process at the beginning (prospecting, for example).

Sales 195

Sales Negotiation Decision-making CRM 195

Hubspot Sales

DECEMBER 23, 2021

Imagine you work for an ed-tech company that sells a suite of automation software to assist university administrators. You've connected with a college that has agreed to buy your curriculum planning software. Sales Reps and Customer Success Managers. Upselling Example. How to Cross-Sell and Upsell.

eCommerce 141

eCommerce Software Software Customer Success 141

PandaDoc

JULY 9, 2024

Businesses looking to lock in deals with massive corporations need to add enterprise sales software to guarantee constant service delivery and maximize returns. In this article, I’ll describe different types of enterprise sales software, as well as the benefits of implementing them. What is enterprise sales software?

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Software Software Negotiation Sales 52