SmartKarrot

DECEMBER 3, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Robert Walters As a Vice President of Customer Success, you will work with the leadership team to define CS metrics and develop systems to effectively track these.

Customer Success 19

Customer Success Finance Strategic Thinking Facilitation 19

SmartKarrot

MAY 24, 2022

Work in partnership with Client Success, Sales, and internal teams to create and grow existing advertiser relationships; ensuring successful and accurate campaign implementation and contractual obligations are met. Communicating measurable value and proactively identify the development needs at the customers.

Customer Success 3

Customer Success Strategic Thinking Advertising Stakeholders 3

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

ClearPoint Strategy

MAY 24, 2021

The cooperative’s business intelligence analyst joined the now three-person team that makes up the strategic planning and analytics department just a couple of years ago. When he came on board, the VP of the department was already promoting strategic thinking to teams and individuals for years.

Management 94

Management Leadership Decision-making Government 94

SBI

JULY 1, 2020

This is a dramatic shift from backward-looking, record keeping activities to revenue-driving strategic thinking. Perhaps your marketing team is noticing some new market trends, your customer success team identifies additional client business needs, or your product team is inspired to develop a new offering.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

ProlifIQ

JUNE 21, 2023

By identifying and categorizing strategic customers, account managers can allocate appropriate resources, tailor their approach, and develop customized strategies to meet the specific needs of each account. Strategic account management planning involves proactive and strategic thinking.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

FEBRUARY 1, 2024

Today, we delve into the captivating world of managing Customer Success teams, an area of expertise that has fueled my enthusiasm throughout my journey in leading sales teams across various organizations in Singapore. Proficiency in time and project management, along with strategic thinking, is crucial.

Customer Success 10

Customer Success Management Strategic Thinking Acquisition 10

ClearPoint Strategy

MAY 24, 2021

The cooperative’s business intelligence analyst joined the now three-person team that makes up the strategic planning and analytics department just a couple of years ago. When he came on board, the VP of the department was already promoting strategic thinking to teams and individuals for years.

Management 52

Management Leadership Decision-making Government 52

SmartKarrot

DECEMBER 14, 2023

Welcome to a comprehensive exploration of the intricate world of customer success. In this deep dive, we will unravel the secrets of customer success strategies, client relationship building, and the nuances of customer success in various industries.

Customer Success 10

Customer Success Client Relationships Manufacturing Customer Experience 10

SmartKarrot

DECEMBER 14, 2023

Welcome to a comprehensive exploration of the intricate world of customer success. In this deep dive, we will unravel the secrets of customer success strategies, client relationship building, and the nuances of customer success in various industries.

Customer Success 10

Customer Success Client Relationships Manufacturing Customer Experience 10

SmartKarrot

JULY 1, 2020

With the convergence of data availability and business needs, these innovators are taking a notch up beyond the mundane support and service and proactively driving enterprise customer success. To ensure that your customers achieve their actual desired outcomes, it is you who has to work them towards the goal. Let’s dive in.

Customer Success 10

Customer Success Innovation Strategic Thinking Communication 10

Zendesk

JULY 26, 2021

Know your customer. Successful sales enablement is built on customer data. With insights from sales and marketing metrics, you can better understand what reps need to meet leads and customers where they are. Involve team members in this step and see if they have suggestions on how to improve the sales process.

Sales 52

Sales Sales Training Software Software 52

SmartKarrot

JANUARY 16, 2024

Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations. Join me as we explore the untold story of how Customer Success Operations (CS Ops) plays a pivotal role in shaping the customer journey.

Customer Success 8

Customer Success Finance Strategic Thinking Negotiation 8

SmartKarrot

JANUARY 16, 2024

Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations. Join me as we explore the untold story of how Customer Success Operations (CS Ops) plays a pivotal role in shaping the customer journey.

Customer Success 8

Customer Success Finance Strategic Thinking Negotiation 8

SmartKarrot

MAY 27, 2020

Customer success is essential when it comes to raising your monthly recurring revenue (MRR) and reducing churn. That makes it very important to hiring a CSM (Customer Success Manager). What Is Customer Success? Over 40% of companies in the industry have a customer success manager.

Customer Success 10

Customer Success Strategic Thinking Communication Management 10

SmartKarrot

JANUARY 30, 2024

It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. The weightage of relationship management is significant, particularly in the realm of strategic customer management.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

SmartKarrot

JANUARY 30, 2024

It’s akin to creating a roadmap that ensures seamless collaboration, essential for the success of any customer success manager. The weightage of relationship management is significant, particularly in the realm of strategic customer management.

Management 10

Management Customer Success Stakeholders Strategic Thinking 10

SmartKarrot

MAY 12, 2023

This article will discuss the top 6 Key Account Management skillsets that are crucial for driving business success. Strategic Thinking and Planning One of the most important skills for a Key Account Manager is the ability to think and plan strategically. Get AM best practices below.

Key Account Management 10

Key Account Management Account Management Management Interpersonal Skills 10

SmartKarrot

MAY 29, 2020

Most SaaS companies look to sell their SaaS product such as software, programs, and applications and they want their account managers to establish appropriate relationships with their customers to make the company more profitable. Usually, this is done when there is more renewal of subscriptions. is $59,415.

Account Management 10

Account Management Management Healthcare Insurance 10

SmartKarrot

OCTOBER 6, 2022

Account management is an especially important aspect that directly impacts the customer lifecycle. Considering the importance of the function, the account managers need to have leadership, communication, negotiation, and strategic thinking capabilities. But is that all? Let us find out.

Account Management 10

Account Management Management Negotiation Stakeholders 10

Openview

JULY 25, 2018

Good salespeople sell lots of product, but great salespeople make lots of customers successful.”. The truth is, success in enterprise sales really comes down to one simple thing: your prospects need a solution and your number one goal is to help them get that solution. We’ll get in deeper on this in the next section below.

Sales 79

Sales Brainstorming Prioritization Decision-making 79

Arpedio

FEBRUARY 17, 2025

While many companies have identified high-value accounts, they often struggle with aligning teams across sales, marketing, and customer success to define clear ownership and collaboration processes. AI cannot, in any case, replace strategic thinking it must be used as an enabler within a well-governed framework.

Account Planning 52

Account Planning Prioritization Leadership Decision-making 52