Flevy

JUNE 16, 2024

According to Gartner, global e-commerce sales are expected to reach $7 trillion by 2025, driven by increased internet penetration, mobile device usage, and the shift toward digital shopping experiences. A thorough value chain analysis helps identify opportunities for value creation and operational improvement.

Supply Chain 52

Supply Chain Logistics Cybersecurity e-Learning 52

Flevy

JUNE 17, 2024

This sector encompasses a wide range of services, including digital payments, peer-to-peer lending, blockchain technology, and robo-advisors. from 2020 to 2025, driven by increasing consumer demand for digital financial services and the rapid adoption of advanced technologies.

Cybersecurity 52

Cybersecurity Artificial Intelligence Financial Services Innovation 52

Flevy

JUNE 20, 2024

According to Gartner, the global consulting market is projected to grow at a steady rate, driven by increasing demand for digital transformation services and strategic advisory amid rapid technological advancements. Download an in-depth presentation breaking down all the Management Consulting Value Chain activities here.

Management 52

Management Digital Transformation Artificial Intelligence Innovation 52

Planview

JUNE 11, 2024

The landscape of digital transformation and technology management is undergoing a significant transition as enterprises transition from project-based to product-based management driven by customer-centricity, cost optimization, and cultural shift. Use analogies to illustrate the ongoing process of development and iteration.

Innovation 59

Innovation Decision-making Facilitation Digital Transformation 59

ClearPoint Strategy

JULY 28, 2021

The customer value proposition should be at the core of your strategy, which is why it comes directly after the financials (or mission). For-profit companies typically focus on achieving one of these three value propositions: Product leadership. Enhancing customer value by improving relationships with existing customers.

Value Proposition 98

Value Proposition Software Software Government 98

Flevy

JUNE 10, 2024

Customer support and technical services enhance customer value and foster long-term relationships. Download an in-depth presentation breaking down all the Chemicals Value Chain activities here. Customized packaging solutions also help in reducing shipping costs and protecting product quality during transit.

Supply Chain 52

Supply Chain Logistics Artificial Intelligence Manufacturing 52

Flevy

JUNE 25, 2024

By conducting thorough value chain analysis, organizations can identify key areas for efficiency improvements and value creation, enhancing their overall competitiveness and customer value. Download an in-depth presentation breaking down all the Renewable Energy Value Chain activities here.

Supply Chain 52

Supply Chain Energy and Utilities Artificial Intelligence Manufacturing 52

Zendesk

MAY 2, 2022

“Bringing human warmth to support, even when using automated tools, is something that customers value very highly and that we can offer them with Zendesk.”. Bringing human warmth to support, even when using automated tools, is something that customers value very highly and that we can offer them with Zendesk.”

Healthcare 52

Healthcare Customer Experience Insurance Digitalization 52

Flevy

MAY 7, 2024

A deeper dive into the first 2 elements—Customers and Suppliers—reveals their critical roles: Customers Customers are the driving force behind an organization’s strategic direction, influencing product development and market positioning.

Suppliers 52

Suppliers Manufacturing Value Proposition Digital Transformation 52

Flevy

JUNE 15, 2024

By conducting a comprehensive value chain analysis, organizations can identify strengths and areas for improvement, ensuring the EV ecosystem value chain operates efficiently and effectively, ultimately driving value creation and enhancing customer value. Frequently Asked Questions 1.

Supply Chain 52

Supply Chain Manufacturing Artificial Intelligence Energy and Utilities 52

Planview

NOVEMBER 29, 2023

Although already primarily digital in its operations, the company was suddenly facing a new generation of clients whose expectations differed markedly from their predecessors. The rapid transition from a baby boomer clientele to a younger, more tech-savvy generation necessitated a rethink in how they delivered value.

Financial Services 59

Financial Services Customer Value Customer Experience Decision-making 59

Flevy

JUNE 27, 2024

By optimizing each component of the Semiconductor Value Chain, organizations can drive value creation , enhance customer value, and achieve sustained success in a highly competitive market. Organizations must consistently seek new ways to enhance efficiency, reduce costs, and improve customer value.

Supply Chain 52

Supply Chain Computers and Electronics Manufacturing Artificial Intelligence 52

Flevy

JUNE 24, 2024

Information Technology (IT) : Implementing digital solutions to enhance operational efficiency. Download an in-depth presentation breaking down all the Oil and Gas Value Chain activities here. Tailoring the value chain ensures alignment with these specific factors, leading to enhanced value creation and improved customer value.

Supply Chain 52

Supply Chain Transportation Energy and Utilities Logistics 52

Flevy

JUNE 18, 2024

By conducting a comprehensive value chain analysis , organizations can identify strengths and areas for improvement, ensuring the Healthcare Value Chain operates efficiently and effectively, ultimately driving value creation and enhancing customer value. Let’s dig deeper into some of the primary activities.

Healthcare 52

Healthcare Artificial Intelligence Cybersecurity Innovation 52

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Arpedio

MARCH 26, 2024

Lead Qualification: Assessing leads based on criteria such as fit, interest, and readiness to buy, to prioritize sales efforts effectively. Customer Profiling: Conducting research to understand the needs, preferences, pain points, and buying behaviors of target customers.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

Flevy

JUNE 23, 2024

By conducting a comprehensive value chain analysis, organizations can identify strengths and areas for improvement, ensuring the Medical Device Value Chain operates efficiently and effectively, ultimately driving value creation and enhancing customer value.

Healthcare 52

Healthcare Manufacturing Artificial Intelligence Innovation 52

Planview

APRIL 6, 2023

My Thoughts Based on 25 Years Working With Transformations Having worked on enterprise transformations for the past 25 years, it’s not surprising to me that the majority of enterprises have not yet transformed to a product model within the last five years and achieved value delivery at a speed we’d associate with digital natives and tech giants.

Software 52

Software Software Decision-making Digitalization 52

PandaDoc

FEBRUARY 28, 2025

With a well-implemented RevOps strategy, your organization will: Operate more predictably and efficiently Optimize and increase revenue production Maximize customer value and company performance Improve visibility and communication across departments More companies are shifting to using dedicated RevOps functions to tap into faster growth.

e-Learning 52

e-Learning Decision-making Finance CRM 52

PandaDoc

SEPTEMBER 9, 2024

Stories center the customer People often say that “everyone is the hero of their own story.” Make the customer the main character of your sales narrative to show that you prioritize their needs and perspective above all. Seize the opportunity to let your customer know exactly what type of character that is.

Cybersecurity 52

Cybersecurity Sales Decision-making Software 52

Cosawi

FEBRUARY 27, 2023

The second article addressed the critical role of Executive Sponsor engagement and how it can impact the success and resilience of your strategic customer partnership when done well. Even though teams have moved away from simply pushing products, they still are not aligned with what the customer values most.

Marketing 52

Marketing Suppliers Investors Account Planning 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

PandaDoc

MAY 7, 2024

There are five crucial lead management metrics to keep track of: sources, scores, conversion time, conversion rates, and customer value. What is lead management Lead management tracks and analyzes leads to see how likely they are to turn into fully-fledged customers or clients.

Management 52

Management Software Software Advertising 52

PandaDoc

APRIL 17, 2024

It helps when targeting new customers. An analysis of the demographics of these high-value customers helps you target prospects. Prioritizing campaigns that are likely to attract high-value clients can also boost revenue. Here’s how to calculate LTV: Customer value x the average customer lifespan 3.

Sales 52

Sales Internet Profitability CRM 52

SBI

JANUARY 31, 2020

Enterprise technology sales teams will now have a more efficient way to: Prioritize outreach with better visibility into recent and relevant activity at target accounts. Join Dale Mitchell, Head of Fujitsu Americas Sales Operations, Enablement and Digital Transformation, and Nancy Nardin to learn how Fujitsu America is shattering siloes.

Account Planning 22

Account Planning Digital Transformation B2B Sales 22

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Structure end-to-end customer NPS and CSAT programs. Design customer communications and feedback processes.

Customer Success 19

Customer Success Customer Experience Onboarding Stakeholders 19

SmartKarrot

APRIL 15, 2022

Some of the topics discussed in the book include AI and ML techniques to help CRM, digital transformation for CRM, etc. Customer Relationship Management: Concepts and Technologies. The book takes on a managerial perspective to discuss the role of CRM software in customer journeys. Like what you are reading? contact-form-7].

e-Learning 19

e-Learning CRM Acquisition Internet 19

SBI

NOVEMBER 4, 2019

The fully customizable mobile app also enables marketing teams to create, manage, and track the performance of this content within a single interface, allowing for greater insights into content effectiveness, better investment prioritization, and significantly reduced production costs. “We Industry News. Account Planning. Account Planning.

Account Planning 20

Account Planning Sales Acquisition Software 20

SBI

OCTOBER 28, 2019

Renewal information to help manage timelines and prioritize tasks. The ability to leverage information from several sources within the platform to populate a customized, up-to-date whitespace map. Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar. Industry News.

Account Planning 20

Account Planning Acquisition Decision-making Client Relationships 20

SmartKarrot

JUNE 27, 2022

As the amount of demand and the immense competition continues to increase exponentially in our current business landscape, all modern businesses must prioritize avoiding moral and ethical dilemmas during day-to-day business operations. Prioritizing Revenue Over Customer Experiences. Ambiguous and Unclear Auto-Renewal Clauses.

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

JULY 26, 2021

Along with the growing emphasis on customer experience (CX), the challenges and difficulties associated with it are also increasing. What is the role of digital in improving the customer experience? Digital is the way ahead for SaaS businesses! But what’s the role of digital in improving CX?

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11

Upland

JANUARY 29, 2024

Account planning focuses on your customers first—and the sales numbers follow. By gaining a thorough understanding, sales professionals can tailor their offerings to align precisely with what the customer values most. Know your customers’ goals Too many sellers start with what their product can do and go from there.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Flevy

MARCH 26, 2024

Value Creation: Impact of Customer Experience In today’s technology-driven market, continuously evolving Customer Experience (CX) Strategies is essential for leaders aiming to unlock new revenue streams and maintain competitiveness.

Customer Experience 52

Customer Experience Digitalization Organization Digital Transformation 52

Planview

JULY 11, 2023

Other decisions are made at the individual level on prioritization and focus on a given day. Particularly with digital product delivery, technology has advanced such that the barrier to placing a digital product in a customer’s hands is much lower. So how can you make smarter decisions faster?

Decision-making 52

Decision-making Artificial Intelligence Manufacturing Digitalization 52

Flevy

MARCH 21, 2024

Adopting the BCG Transformation Framework for New CEOs offers several key advantages: Strategic Clarity : Provides a clear roadmap for transformation, helping leaders identify and prioritize key initiatives that align with the organization’s long-term strategic goals.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

SmartKarrot

NOVEMBER 2, 2020

In contrast, customers who have a fantastic first experience are likely to have a high retention rate and become brand ambassadors.”. Jason Parks heads The Media Captain, a digital marketing agency located in Ohio. Allison Chaney, Chief Digital Training Officer, Boot Camp Digital. Andrei Vasilescu, CEO, DontPayFull.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

Planview

JANUARY 9, 2025

The product operating model is a set of management structures, information, and processes for effectively planning and controlling digital product development. A product operating model ensures that all teams work together efficiently to deliver value to customers and meet business objectives. What is a Product Operating Model?

Shareholders 69

Shareholders Publishing Digitalization Software 69