Remove Customer Value Remove Information Technology Remove Innovation
article thumbnail

ALIGNING A MULTIFUNCTIONAL TEAM TO SOLVE A HEALTHCARE CUSTOMER’S LONG- STANDING PAIN POINT

Strategic Account Management Association

Pfizer is the winner of the 2021 SAMA Excellence Award for “Innovative Value Co-Creation.” While this customer’s staff demonstrated both passion and expertise, to make this process a reality, they needed a project focused on innovative thinking, data-driven insights, stakeholder connectivity and patient/provider resources.

article thumbnail

Telecommunications Industry Value Chain: Deep Dive

Flevy

The complexity of network planning, deployment, and operations requires meticulous management and continuous innovation. Effective value chain management ensures that each component, from market research to customer support, operates efficiently and cohesively.

article thumbnail

Financial Technology (Fintech) Industry Value Chain: Deep Dive

Flevy

The Fintech industry is transforming the financial services landscape by leveraging technology to provide innovative solutions that enhance the efficiency, accessibility, and security of financial transactions. Product development and innovation focus on creating new financial solutions that meet these needs.

article thumbnail

Retail Industry Value Chain: Deep Dive

Flevy

As consumer preferences rapidly evolve and competition intensifies, organizations must continuously refine their value chains to enhance efficiency, reduce costs, and create superior customer value. Customer Service and Support: Providing post-purchase support to enhance customer satisfaction and loyalty.

Retail 52
article thumbnail

Logistics & Transportation Value Chain: Deep Dive

Flevy

The Logistics & Transportation Value Chain integrates various activities, from network planning and optimization to warehousing and order fulfillment, ensuring seamless operations and timely delivery of goods. Supply Chain Management: Coordinating and managing the entire supply chain from suppliers to customers.

article thumbnail

Oil & Gas Industry Value Chain: Deep Dive

Flevy

Support Activities: Research and Development (R&D) : Innovating new technologies and improving existing processes. Information Technology (IT) : Implementing digital solutions to enhance operational efficiency. Download an in-depth presentation breaking down all the Oil and Gas Value Chain activities here.