Jermaine Edwards

MAY 18, 2020

It’s organisations like Chik-fil-A, Southwest Airlines and Apple who connect through intentional relationships, build highly-valued and sought after results to create unforgettable moments. LAW ONE: You cannot move a customer to a new place without knowing what you need to change. Here they are…. What do I mean by this?

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Jermaine Edwards

MAY 18, 2020

It’s organisations like Chik-fil-A, Southwest Airlines and Apple who connect through intentional relationships, build highly-valued and sought after results to create unforgettable moments. LAW ONE: You cannot move a customer to a new place without knowing what you need to change. Here they are…. What do I mean by this?

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Account Manager Tips

JULY 6, 2022

By the way, check out my interview with Phil in which he shares the 12 Tenets of Account Management. In other news + Creating customer value through shared accountability. I thoroughly enjoyed this interview with Scott McCorkle, CEO at MetaCX for the Customer Valuecast. Hyper Island Toolbox. The KAM Club.

Co-Creation 130

Co-Creation Value Proposition Account Planning Suppliers 130

Mercuri International

JULY 1, 2021

Most people think that the biggest challenge for a Key Account Manager is the need to understand their account but is this all that is needed? In most cases no; a good KAM also spends time internally trying to win over the expertise and resources they need to serve their customer. References: Ramstedt, C.

Key Account Management 64

Key Account Management Value Proposition Account Management Profitability 64

OnStrategyHQ

JULY 8, 2022

Competitive advantages help us understand what we’re best at in the market, what unique strengths we possess, and what our customers value. Full participation in the government’s privatization efforts means the company aligns its partners with its primary customers. Check out this post for an overview on competitive advantages.

Insurance 52

Insurance Logistics Construction Manufacturing 52

SmartKarrot

MAY 17, 2022

Apply here: [link] Role: Vice President of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Arable As a Vice President of Customer Success, you will develop the strategy to drive customer value realization and retention on Arable’s solutions, across priority regions and customer segments.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

AUGUST 11, 2020

Apply here: [link] Role: Customer Success Manager – ANZ Location: Sydney, Australia Organization: OutSystems As a CSM, You have to ensure the most of the customers are realizing the full value of OutSystems products and solutions across their entire global enterprises. Manage renewals and identify growth opportunities.

Customer Success 10

Customer Success Key Account Management Account Growth Leadership 10

Whetstone

APRIL 14, 2020

They always led with, or we always led with, “What does the customer need, what will the customer value?” ” And we hear from them first their perception of value. Then we basically bend the application of the software creatively to solve that problem.

Marketing 40

Marketing Management Software Software 40