Strategic Account Management Association
APRIL 5, 2021
For the CXO, they care about three categories of value: value to their customers, value to their firm and value to themselves. “So, So, Jacques, how do You define value?”. Both the CXO and salesperson will have their own definitions of value. Beware: This is not a one-size-fits-all exercise.
Customer Think
DECEMBER 29, 2022
Imagine a car manufacturer knowing fully well there will be a defect and his attitude is if the defect surfaces, we will service the car, and give super service. The mind set of creating customer value is to have no problems whatsoever. This is a loser’s way of thinking. Make service a profit centre. Advertisement.
Zendesk
MAY 9, 2022
The manufacturing industry has seen increasing challenges over the last few years, including facing increasing global competition, disruptions in international supply chains, changing customer preferences, remote work and workforce reskilling, as well as fundamental shifts in product and service offerings.
Holden Advisors
DECEMBER 6, 2021
Transaction level or sales data analysis is a gold standard that we conduct with almost every customer. In a recent pricing project with a technology hardware manufacturer, we carefully created a baseline product segmentation to better understand a discounting problem. This ensured that analysis was being applied at the correct level.
Kainexus
SEPTEMBER 2, 2021
In the business management context, continuous improvement means a never-ending effort to identify and eliminate the root causes of problems that produce errors or diminish customer value. Most often, it consists of many incremental improvements rather than one drastic change.
Kainexus
SEPTEMBER 22, 2022
The Lean methodology is a set of practices and tools that business leaders initially developed to help manufacturing organizations improve quality and become more efficient. The benefits of Lean management are not confined to manufacturing. For many reasons, Lean has been particularly embraced by healthcare organizations.
Engage Selling
JUNE 30, 2014
Hands down there is nothing more frustrating than to have manufacturing or operations make a mistake on the very first customer order or interaction. Best of the Sell More Work Less Blog Observations from the real World Sales Success in the Trenches client loyalty customer loyalty Customer Value Disconnect Shawn Casemore'
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