Remove Customer Value Remove Meetings Remove Procurement
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FROM EXECUTIVE SPONSORSHIP TO EXECUTIVE ENGAGEMENT

Strategic Account Management Association

The executive sponsor should be familiar with the account and help expand the customer mapping, engagement and relationship. We need to focus on understanding the customer and helping the SAM deep dive in the customer environment and gain the insight and knowledge needed to deliver broader customer value.

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Omnichannel Retail Industry Value Chain: Deep Dive

Flevy

The Omnichannel Retail industry is revolutionizing the way customers interact with brands, blending online and offline channels to create a seamless shopping experience. This dynamic sector encompasses everything from brick-and-mortar stores and e-commerce platforms to social media and mobile apps, aiming to meet consumers wherever they are.

Retail 52
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Value Centers

Customer Think

If they cannot solve the customers problems, the call center software will be changed. Convert call centers into value centers. We had call center people meet VPs of a Godrej division. were shocked at basic problems faced by customers, which they proceeded to correct. AI can also help. Advertisement.

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E-Commerce Industry Value Chain: Deep Dive

Flevy

A thorough value chain analysis helps identify opportunities for value creation and operational improvement. Market research and consumer insights inform product selection and marketing strategies, while product sourcing and procurement ensure a steady supply of high-quality goods.

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Consumer Packaged Goods (CPG) Industry Value Chain: Deep Dive

Flevy

Raw material sourcing ensures the procurement of high-quality inputs, while product development focuses on creating products that meet consumer needs. After-sales service and support maintain customer satisfaction and loyalty. Procurement secures essential materials and services, while technology development drives innovation.

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Chemicals Industry Value Chain: Deep Dive

Flevy

Raw material sourcing ensures the procurement of essential inputs, while R&D drives innovation and the development of new chemical products. Customer support and technical services enhance customer value and foster long-term relationships.

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Digital Health Industry Value Chain: Deep Dive

Flevy

Product development focuses on creating innovative solutions that meet healthcare needs, while software and hardware manufacturing ensure the production of reliable and effective health technologies. Customer and patient services enhance user experience and foster long-term engagement.