Nutshell

JANUARY 14, 2020

“I transitioned from client server sales to SaaS, and the biggest change is that it’s much easier for customers to switch from you to your competitor, ” says Jane Van Sickle , Sr. Director of Sales & Onboarding at Unbounce. “It’s Director of Sales & Onboarding at Unbounce. Customer Acquisition Cost (CAC).

Sales 127

Sales Software Software CRM 127

Planview

JANUARY 23, 2024

Happier developers lead to more customer value Scott points out that developers tend to jump jobs when they’re not happy with their team or organizations. This isn’t ideal even for enterprise organizations because onboarding developers isn’t cheap.

Banking 65

Banking Onboarding Innovation Organization 65

Apptivo

APRIL 19, 2022

Customer support is a wide range of services that businesses offer to the customers to help them resolve their issues with regard to the product offerings. Depending on each industry and business type, the range of services for customer support might quite vary. What is a good customer support?

Customer Experience 98

Customer Experience Brainstorming Decision-making Media 98

Help Scout

JULY 20, 2021

Ensure that everyone knows what your customer cares about Most teams make a lot of assumptions about what customers do or don’t want: Your product team may think that they know product needs and use cases better than anyone else.

Customer Experience 145

Customer Experience Decision-making Communication Organization 145

Strikedeck

AUGUST 18, 2020

Vincent Manlapaz, in an interview with Romeo Leon, talks about the importance of tying Customer Success to the company’s strategic growth and enhancing customer value within the organization.

Customer Success 52

Customer Success Organization Customer Value Onboarding 52

Strikedeck

FEBRUARY 9, 2021

From a podcast conversation between Kristen Hayer and Meredith Blanchar they talk about how Covid-19 has created a shift in customer success toward a focus on value, and how she is refocusing her team at Sailpoint on customer value as they move into 2021.

Customer Success 52

Customer Success Customer Value Onboarding 52

Zendesk

JUNE 30, 2022

Giving customers attention after a completed sale lets them know you truly value them—not just their wallet. High-quality after-sales activities may include promptly answering customer questions, providing set-up or onboarding support, maintaining contact through customer loyalty programs, or even writing personalized thank you notes.

Sales 98

Sales Decision-making B2C Profitability 98

OnStrategyHQ

JULY 8, 2022

Competitive advantages help us understand what we’re best at in the market, what unique strengths we possess, and what our customers value. We keep employees long-term, which helps create a quality product instead of constantly onboarding and offboarding.?. Check out this post for an overview on competitive advantages.

Insurance 52

Insurance Logistics Construction Manufacturing 52

SalesGlobe

MAY 4, 2022

Some accounts and prospects represent greater sales opportunity, and once onboarded, are more likely to stick around as valuable customers. What are the characteristics of accounts that are more likely to become winning deals and long-time customers? location, account size), customer account intent (e.g.,

Value Proposition 52

Value Proposition Profitability Innovation Onboarding 52

SmartKarrot

NOVEMBER 11, 2020

In order to stay in business with you for the long term, the customer has to constantly realize the value of your product. It is the job of a customer success manager to constantly demonstrate how your product is adding business value to the customer. Customers often pay for the perceived value of the product.

Customer Value 10

Customer Value Value Proposition Customer Experience Customer Success 10

Zendesk

FEBRUARY 29, 2024

This can lead to a better CX and improved customer loyalty. If it stays consistent—or even reduces—that tells you your customers value your new approach. Increased revenue: You can improve your processes by understanding why customers leave. This can reduce the cost of customer acquisition and increase long-term revenue.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

LinkedFusion

SEPTEMBER 12, 2023

Users may find prospects and increase their LinkedIn connections using Linke Fusion’s user-friendly dashboard and simple onboarding. This lead creation software provides analytics for data-driven decision making, CRM integration, customized templates, and automatic prospect follow-up.

Construction 52

Construction Media Small Business CRM 52

Arpedio

JANUARY 5, 2024

Principles Behind Customer Success Strategies Customer success strategies are built on a proactive engagement model. This involves a constant analysis of customer data, personalized onboarding processes, and regular check-ins to ensure clients are achieving their goals with the product.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Insightly

NOVEMBER 1, 2022

When grouping for value, it’s important to focus on long-term, short-term and immediate value to get the clearest picture. Remember — retaining customers is significantly cheaper than onboarding new ones. Now your strategy and value creation processes are designed, you should communicate the changes unilaterally.

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

Help Scout

DECEMBER 18, 2018

The goal of this change was to enable teams to be more effective, and deliver more customer value by decentralizing decision making and introducing better processes for building quality products. Previously, when our People Ops team consisted of two people, one handled hiring and the other handled onboarding. Pops Pals’.

Decision-making 40

Decision-making Publishing Logistics Onboarding 40

SmartKarrot

FEBRUARY 22, 2022

As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Build and lead a team of onboarding, customer training and account management professionals.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

Zendesk

APRIL 14, 2022

That said, if you’re going to publish a job description and go through the costly process of hiring and onboarding, you should have a clear idea of what you’re looking for and which tasks you expect that person to handle. Let’s dig into the details. Typical CRM manager salary. is $111,635.

CRM 52

CRM Management Software Software 52

SmartKarrot

AUGUST 24, 2022

Creating a success plan in partnership with your customer, onboarding, training, driving platform utilization, conducting routine business reviews, orchestrating resources aligned to driving customer value. Manage the post-sale relationship of Catchlight B2B accounts.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

DECEMBER 2, 2021

Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. Develop innovative programs to drive customer value and positive customer experiences.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

SBI

JANUARY 14, 2020

2 “Sales leaders know that it has always been about sales readiness – the combination of onboarding, training and knowledge sharing that make for a productive sales individual and team.”. Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar. 1 Forrester Research, Inc.,

Account Planning 26

Account Planning Sales Artificial Intelligence Onboarding 26

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Take the lead on the US customer portfolio and services operations.

Customer Success 19

Customer Success Insurance Onboarding Government 19

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

NOVEMBER 23, 2022

You will drive the Customer Success strategy and mentor the team on the best ways to support the clients from pricing to invoice and everything in between. Partner with Sales, Account Management, Customer Success, and AI Services to ensure clients are set up for success in the short and long term. Apply here: [link].

Customer Success 19

Customer Success Logistics Onboarding Profitability 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Process milestones for the customers and employees to work toward. Promote the value of the product.

Customer Success 19

Customer Success Client Onboarding Stakeholders Onboarding 19

SmartKarrot

SEPTEMBER 6, 2022

Coach customers to be product experts and train their teams on ThoughtTrace best practices so they become increasingly self-sufficient. Partner with Sales staff to help them better understand customer value propositions. Own and manage the customer relationship throughout the entire customer lifecycle.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

MAY 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value.

Customer Success 3

Customer Success Value Proposition Onboarding Construction 3

SmartKarrot

JUNE 11, 2021

They teach customer success managers best practices that enable them to engage, manage, and retain customers. CCSM Level 1 focusing on engaging, managing, and retaining customers. Designing plans for onboarding success and building business reviews around the same. There are four levels in the course-.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

Arpedio

MARCH 26, 2024

Post-Sales Strategy: Involves activities and processes that occur after the sale, such as customer onboarding, support, and relationship management , aimed at ensuring customer satisfaction and retention.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

SmartKarrot

FEBRUARY 20, 2023

By aiding our team in expressing value, bringing up challenges, and navigating challenging discussions, establish a consistent execution of customer interaction. taking on new clients, managing the Lunio Solution’s implementation, and ensuring that clients have a quick Time to First Value during the onboarding process.

Customer Success 19

Customer Success Communication Onboarding Stakeholders 19

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience.

Customer Success 19

Customer Success Customer Experience Onboarding Stakeholders 19

SmartKarrot

FEBRUARY 23, 2022

Apply here: [link] Role: Director of Customer Success Location: Birmingham, England, United Kingdom Organization: Advanced As a Director of Customer Success, you will build and sustain a team of high-performing Customer Success Managers (CSMs) and/ or Customer Success Executives (CSEs) who drive customer value, retention, and adoption.

Customer Success 19

Customer Success Co-Creation Onboarding Profitability 19

SmartKarrot

MAY 17, 2022

Apply here: [link] Role: Vice President of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Arable As a Vice President of Customer Success, you will develop the strategy to drive customer value realization and retention on Arable’s solutions, across priority regions and customer segments.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

APRIL 19, 2022

Role: Vice President of Customer Success Location: San Francisco Bay Area, US (On-site) Organization: Arable As a Vice President of Customer Success, you will develop the strategy to drive customer value realization and retention on Arable’s solutions, across priority regions and customer segments.

Customer Success 19

Customer Success Client Onboarding Performance Review Customer Value 19

SBI

DECEMBER 9, 2019

Video sales apps, sales onboarding, buyer engagement, e-signature solutions, deal management, white-space analysis, reference management and more. Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar. That’s why we produce the Top Sales Tools of the Year Guide.”

Account Planning 26

Account Planning Software Software Acquisition 26

SBI

DECEMBER 4, 2019

The Rekener technology will add to Brainshark’s award-winning solutions for sales onboarding, training and skills development ; sales coaching and practice ; content authoring and more, plus dashboards and analytics that easily track training progress and overall readiness across the entire sales force. Industry News. Account Planning.

Account Planning 22

Account Planning Acquisition Artificial Intelligence Sales 22

LinkedFusion

AUGUST 23, 2023

24/7 assistance for the user : Quicken your onboarding into the LinkedFusion solution with the help of the technical support staff. The LinkedFusion customer support staff is renowned for being extremely helpful. Four times as many leads using Customer Journey Builder automation generation. 7) LeadsGorilla.io : LeadGorialla.io

B2B 52

B2B Software Software Advertising 52

LinkedFusion

AUGUST 23, 2023

24/7 assistance for the user : Quicken your onboarding into the LinkedFusion solution with the help of the technical support staff. The LinkedFusion customer support staff is renowned for being extremely helpful. Four times as many leads using Customer Journey Builder automation generation. 6) LeadsGorilla.io : LeadGorialla.io

B2B 52

B2B Software Software Advertising 52