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According to Gartner, global e-commerce sales are expected to reach $7 trillion by 2025, driven by increased internet penetration, mobile device usage, and the shift toward digital shopping experiences. Order fulfillment and logistics ensure timely delivery, while customer service and support maintain customer satisfaction and loyalty.
Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities. Supporting the field-based new business sales team.
Partner with product and engineering to advise on valuable product feedback and proactively communicate product updates and releases to customers. Collaborate with partnerships and sales on selling techniques and growth/retention strategies. Developing, owning and nurturing customerpartnerships.
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