CXM Digitalization Meetings 
Strategic Account Management Association
SEPTEMBER 11, 2020
I’m talking about customer experience management (CXM), which I would argue may be the single most important investment a company can make in today’s cut-throat business climate. CXM vs. CRM: Do you need both? This is where CXM shines. Bottom line: You need both CRM and CXM for your business to succeed. And here’s why.).
Zendesk
APRIL 9, 2021
With CX mattering more than ever before, businesses need to learn how to meet heightened expectations and satisfy changing tastes. CX management can help businesses meet customer expectations and provide positive experiences. One way some brands attempt to get a handle on everything is through CXM, or Customer Experience Management.
SmartKarrot
MARCH 9, 2021
CXM = The art and science of coaxing lifetime loyalty from daily transactions.”. He mentions how lifetime loyalty is what companies look for and the enabler for this is CXM or Customer experience management. Shifting to competitors or churning is easy in a digital age. Steve Curtin. Jeanne Bliss. Richard Branson. Steve Jobs.
SmartKarrot
JULY 26, 2021
The majority of businesses are failing to meet this challenge. What is the role of digital in improving the customer experience? What is the role of digital in improving the customer experience? Digital is the way ahead for SaaS businesses! And then, digital isn’t just modernizing your existing legacy apps or products!
SmartKarrot
FEBRUARY 16, 2022
Only 17% of customers believe digital companies care about their opinions. 97% of customer experience managers say CXM is a business strategy that helps create loyal customer relationships. 89% of CX managers express that customer experience management (CXM) helps improve customer satisfaction.
Expert insights. Personalized for you.
520 
Let's personalize your content