CMOE

JUNE 18, 2024

In today’s dynamic workplace, the ability to navigate complex emotions and relationships is becoming increasingly important for leaders. Emotional Intelligence (EI) stands out as a crucial skill set that can make or break leadership success.

Emotional Intelligence 52

Emotional Intelligence Leadership Construction Decision-making 52

Account Manager Tips

OCTOBER 21, 2021

Make sure you have a system in place so your client gets a follow up call from you as soon as possible. That will only make their already busy life, busier. Beyond their workload, there could be other things going on that make it a bad time to ask for stuff. Office politics that make certain topics sensitive to discuss.

Key Account Management 246

Key Account Management Client Relationships Negotiation Suppliers 246

Brooks Group

OCTOBER 14, 2024

Emotional Intelligence Develop emotional intelligence soft skills to read and respond to customer emotions. Teach negotiation skills to navigate complex decision-making processes in B2B contexts. Active Listening Foster the ability to fully engage with customers’ needs and concerns.

Emotional Intelligence 68

Emotional Intelligence Negotiation Sales Training Construction 68

Red Star Kim

MAY 2, 2023

And I thought its answer was pretty good: Leadership: The ability to inspire and motivate others, delegate tasks effectively, and make sound decisions under pressure will continue to be highly valued in senior leadership roles.

Emotional Intelligence 100

Emotional Intelligence Leadership Decision-making Publishing 100

CMOE

MARCH 11, 2025

Avoid interrupting, judging, or making assumptions. Regularly evaluate progress, identify areas for improvement, and make necessary adjustments to optimize outcomes. This means many leaders must actively make the choice to add coaching skills to their repertoire and seek out the necessary training and resources.

Emotional Intelligence 52

Emotional Intelligence Construction Prioritization Communication 52

Sales Gravy

MAY 3, 2023

You'll learn how to succeed in volatile economic times by effectively handling decision deferment objections and conducting thorough research during the discovery phase of the sales process. Conducting effective, deep discovery and handling buying decision deferment objections will give salespeople a competitive edge in any economic climate.

Emotional Intelligence 111

Emotional Intelligence Artificial Intelligence Decision-making Sales 111

DemandFarm

NOVEMBER 22, 2024

Data-Driven Decision-Making Effective KAMs use data to stay one step ahead. Monitoring Progress against KPIs Growth Planning: Do they proactively work with economic decision makers to co-create value-driven growth plans? Emotional Intelligence (EQ) – Building strong relationships requires empathy and adaptability.

Key Account Management 52

Key Account Management Account Management Management Stakeholders 52

CMOE

MARCH 17, 2025

This equips leaders to view these tasks and projects with a holistic lens to make decisions that are both informed and forward looking. How can we make changes to our processes and perspectives to safeguard and elevate our competitive standing in the years to come? How are consumer trends and behaviors shifting?

Strategic Thinking 52

Strategic Thinking Emotional Intelligence Innovation Brainstorming 52

Red Star Kim

OCTOBER 1, 2023

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships The SCARF model The premise of the SCARF model is that the brain makes us behave in certain ways to minimize threats and maximize rewards.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Red Star Kim

OCTOBER 10, 2023

Future Skills Bernard Marr is a futurist, strategic advisor to many of the world’s best-known organisations and award-winning author of new book “ Future Skills: The 20 Skills and Competencies Everyone Needs to Succeed in a Digital World” (Wiley, £18.99).

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Red Star Kim

OCTOBER 19, 2023

Finding a suitable location (quiet and without interruptions) to make calls when working in an office environment was sometimes a challenge. Some were fortunate to receive full details from the firm’s CRM supported by analytics showing digital activity and enquiry details. Qualification of calls and enquiries was also more difficult.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

JULY 7, 2023

Research on leadership and emotional intelligence (EQ) (kimtasso.com) shows that adaptability is one of the 12 domains of emotional intelligence (EQ). The ability to adapt behaviours depending on environment and situation is crucial for all change. expensive Stella Artois and slow Guinness).

Management 130

Management Emotional Intelligence e-Learning Leadership 130

Red Star Kim

APRIL 24, 2023

However, there can be concerns about the environment for taking and making telephone calls – with concerns about “Can you be overhead?”. Half of delegates had average confidence in taking and making telephone calls at the start of the session and half indicated high confidence. This can be of equal importance for consumer (e.g.

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Red Star Kim

FEBRUARY 28, 2023

Some were concerned with the challenge of making flexible working align with client expectations for face-to-face contact and service delivery. There’s a case study of EVP at DAC Beachcroft PM Conference Report 2022: Strategy implementation (kimtasso.com) There were also comments about the importance of flexible working (including WFH).

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Hubspot Sales

JANUARY 31, 2018

Business acumen is the ability to combine experience, knowledge, perspective, and awareness to make sound business decisions. At its core, business acumen is the ability to combine experience, knowledge, perspective, and awareness to make sound business decisions. It makes you a better internal collaborator.

Emotional Intelligence 111

Emotional Intelligence Decision-making Sales Leadership 111

Hubspot Sales

NOVEMBER 14, 2018

When we talk about emotional intelligence , one of the most important things we're referring to is the ability to recognize, understand, and respond to the emotional state of others in an appropriate way. You need to possess the ability to engage on an emotional level and become a resource for potential customers.

Emotional Intelligence 105

Emotional Intelligence Sales Communication Decision-making 105

Sales Gravy

JANUARY 23, 2024

This emotional intelligence allows salespeople to build a rapport that goes beyond the transactional. Consider a situation where a customer is afraid of making a decision. This emotional intelligence allows salespeople to build a rapport that goes beyond the transactional.

Emotional Intelligence 105

Emotional Intelligence Decision-making Sales Training Sales 105

Brooks Group

AUGUST 22, 2024

Understanding each style is key to understanding the decision-making behavior of a prospect. Decision-Making Style: These types tend to think in terms of the bottom line and often have a spontaneous or impulsive decision-making style. They tend to be extroverted and come off as amiable in conversation.

Emotional Intelligence 97

Emotional Intelligence Decision-making Sales Communication 97

Hubspot Sales

JULY 7, 2023

AI makes prospecting efforts more effective. In summary, AI can provide valuable insights that enhance the accuracy and efficiency of prospecting, enabling sales teams to make better-informed decisions and achieve higher conversion rates. AI can help to build rapport faster.

Artificial Intelligence 124

Artificial Intelligence Emotional Intelligence Sales Decision-making 124

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. There is rarely a deep understanding of how disparate and disconnected decision-making units are across such large organisations.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Hubspot Sales

DECEMBER 8, 2017

But there’s a simpler way to increase market share: Make your sales organization more optimistic. Research shows that salespeople with high levels of optimism make more money for their companies. Optimists consider these lessons to be free tuition, knowing the lessons learned today will make them money in the future.

Insurance 111

Insurance Emotional Intelligence Brainstorming Sales 111

CMOE

FEBRUARY 11, 2022

And it makes sense—without personal motivation, how are leaders expected to inspire and push their team members? This not only fosters collaboration but can help you make constructive and sound decisions. With the support of your team members, you are more likely to feel confident with decisions moving forward.

Emotional Intelligence 72

Emotional Intelligence Leadership Decision-making Construction 72

Brooks Group

SEPTEMBER 21, 2022

Imagine for a moment one of your competitors making an attractive offer to your largest account. How can I make their day a little bit easier? Increase Your Emotional Intelligence (EQ). Additionally, there are a lot of intimidating aspects to sales that can trigger emotions (like negotiating).

Emotional Intelligence 91

Emotional Intelligence Negotiation Sales Training Decision-making 91

Brooks Group

JUNE 27, 2022

Whether you’re negotiating with a potential customer or working out the details of a contract, being able to negotiate effectively can make the difference between success and failure. Always be clear about your intentions and the type of deal you are willing to make. Make sure your questions are relevant. Be prepared.

Negotiation 97

Negotiation Emotional Intelligence Sales Profitability 97

Hubspot Sales

DECEMBER 19, 2017

Buyers are different; they don’t have the internet to guide their decisions. It’ll play a role throughout the buyer’s journey -- reps will use it to connect with new leads, answer their questions, follow up and re-engage with prospects who have gone dark, give product demos at scale, make their proposals more engaging, and more.

Emotional Intelligence 145

Emotional Intelligence Internet CRM Sales Management 145

Hubspot Sales

AUGUST 24, 2023

Table of Contents AI Sales Reps Today Examples of AI Sales Reps How to Tell If You’re Taking to an AI Rep When (and Why) Human Reps Are Still Necessary AI Sales Reps Today Sales professionals have traditionally relied on personal interaction to close deals, making it easy to be skeptical of AI's role in this field.

Artificial Intelligence 98

Artificial Intelligence Emotional Intelligence Negotiation Sales 98

Hubspot Sales

NOVEMBER 2, 2020

Because of the constantly changing sales landscape, sales leaders and reps found themselves needing to make quick decisions about their strategies and how they approached customer-facing conversations. To do this, many brands looked to data to help them make tough calls and build new strategies. Focus on the right sales metrics.

Sales Analytics 136

Sales Analytics Sales Decision-making Emotional Intelligence 136

Miller Heiman Group

FEBRUARY 25, 2020

Our latest study, 2020 Trends in Sales Management , confirms these findings: more than three-quarters of sales managers (78%) struggle to consistently hire sellers who succeed, making hiring the most glaring weakness of today’s sales managers. How Sales Organizations Can Improve Hiring Decisions. How Hiring Affects the Bottom Line.

Sales Management 97

Sales Management Management Emotional Intelligence Sales 97

Red Star Kim

MARCH 1, 2024

An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Building empathy with fee-earners helps us to understand what they expect and any assumptions they may be making about the likely results. And we can ask questions Why are questions so important? Questioning skills) (kimtasso.com).

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Hubspot Sales

FEBRUARY 2, 2018

Your goal in this moment is to make your prospect feel heard and valued. It helps you make quick, efficient decisions based on how you feel toward the person, place, or situation you’re considering. Put simply, it’s the fact that we all made decisions and judgements based on our worldviews and experiences. It’s our bias.

Negotiation 111

Negotiation Emotional Intelligence Decision-making Communication 111

Red Star Kim

FEBRUARY 21, 2024

We ask questions to avoid making wrong assumptions or adopting the wrong focus. will make people pause to consider how their feelings compare with those they had the previous day. How can I help to make this better for us?” “How You see this in multiple choice questions and they can be used as a closing technique.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Hubspot Sales

NOVEMBER 8, 2023

This approach encourages individuals to take initiative, solve problems, and make informed decisions. Inspiration is what makes the whole company tick, and it‘s made up of a combination of our customers and our employees’ motivations — not the activities themselves. Utilize emotional intelligence.

Sales Management 116

Sales Management Management Energy and Utilities Emotional Intelligence 116

Brooks Group

JULY 30, 2024

They directly impact revenue generation and overall business success, so make sure your sales training addresses them. Sales Development Tip: Make sure your sales professionals review product materials regularly, understand use cases, and stay up to date on industry trends.

Interpersonal Skills 97

Interpersonal Skills Negotiation Emotional Intelligence Sales Training 97

Whetstone

AUGUST 4, 2024

It’s about understanding the intricate dynamics of businesses and the human emotions behind decision-making. Your customers have positive and negative feelings that influence their decisions. By recognizing and acknowledging their emotions, you can connect on a deeper level.

Supply Chain 52

Supply Chain Emotional Intelligence Decision-making Manufacturing 52

Red Star Kim

NOVEMBER 2, 2022

change management and organisational change (kimtasso.com) Making sense of change management: A complete guide to the models, tools and techniques of organisational change by Esther Cameron and Mike Green. We also examined some of the communication barriers – and touched on cognitive overload, decision fatigue and change saturation.

Communication 100

Communication Management Stakeholders Emotional Intelligence 100

MDI Training

JANUARY 29, 2024

Our MDI trainer and partner Vladimir Novac asked around and collected a few thrilling insights on the connection between artificial and emotional intelligence. Here are 9 ways in which artificial intelligence can support leaders with their development of emotional intelligence. Enjoy reading!

Emotional Intelligence 52

Emotional Intelligence Artificial Intelligence Digital Transformation Leadership 52