SuperOffice

NOVEMBER 2, 2020

The ability to understand that comes through emotional intelligence. In this article, we’ll discuss: What emotional intelligence is. How to teach emotional intelligence to salespeople. What is emotional intelligence (EQ)? Wondering what emotional intelligence is?

Emotional Intelligence 98

Emotional Intelligence Sales Sales Training Decision-making 98

Brooks Group

OCTOBER 14, 2024

Develop skills for creating long-term account management strategies. Emotional Intelligence Develop emotional intelligence soft skills to read and respond to customer emotions. Emotional Intelligence Develop emotional intelligence soft skills to read and respond to customer emotions.

Emotional Intelligence 84

Emotional Intelligence Negotiation Sales Training Construction 84

DemandFarm

NOVEMBER 22, 2024

Do you know how the top key account managers (KAMs) become the top KAMs? Key Focus Areas for High-Impact Account Management Teams 1. This insight-driven approach uncovers opportunities that might go unnoticed, turning account management into a proactive rather than reactive process.

Key Account Management 52

Key Account Management Account Management Management Stakeholders 52

Red Star Kim

JULY 7, 2023

At this week’s change management for professional practices workshop, I welcomed delegates from legal, accountancy and property firms. Their roles included managing partner, head of HR, operations manager, lawyer and property management team leader. This led to discussions about performance management.

Management 130

Management Emotional Intelligence e-Learning Leadership 130

Account Manager Tips

OCTOBER 21, 2021

Make sure you have a system in place so your client gets a follow up call from you as soon as possible. They don't need anything As a key account manager, if you've done your job right, there's no reason for them to keep in touch. They've lost confidence in you Ask yourself, "Have I been delivering my best as a key account manager?"

Key Account Management 246

Key Account Management Client Relationships Negotiation Suppliers 246

CMOE

JUNE 18, 2024

In today’s dynamic workplace, the ability to navigate complex emotions and relationships is becoming increasingly important for leaders. Emotional Intelligence (EI) stands out as a crucial skill set that can make or break leadership success.

Emotional Intelligence 52

Emotional Intelligence Leadership Construction Decision-making 52

Red Star Kim

FEBRUARY 28, 2023

This post summarises some of the key themes emerging from the recent online MBL “How to manage and grow your private client practice” full day session . Manage and grow your private client practice – Recruitment, Performance, Segmentation and ROI. Some felt that Covid had “let the cat out of the bag” with regards to flexible working.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Red Star Kim

MAY 2, 2023

Traditional capabilities – notably the management of financial and operational resources—remain highly relevant. The top two skills UK employees would be interested in developing in the future are: Leadership and problem-solving (US Leadership, entrepreneurial skills and project management).

Emotional Intelligence 100

Emotional Intelligence Leadership Decision-making Publishing 100

Red Star Kim

OCTOBER 16, 2023

Referrer Management – Capacity and Capability Capacity – Rational elements of referrer management Throughout the workshop we considered how leadership and organisation (rational activity) supports effective referrer management. Key processes Data is needed to drive key processes supporting referrer management. amongst us.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Miller Heiman Group

FEBRUARY 25, 2020

Our latest study, 2020 Trends in Sales Management , confirms these findings: more than three-quarters of sales managers (78%) struggle to consistently hire sellers who succeed, making hiring the most glaring weakness of today’s sales managers. How Sales Organizations Can Improve Hiring Decisions.

Sales Management 97

Sales Management Management Emotional Intelligence Sales 97

Red Star Kim

OCTOBER 10, 2023

When your employees want to learn a new skill, they typically don’t Google it or refer to your learning management system (LMS) first; 55% of them ask a colleague. That same poll found that managers are critical to the experiences that younger employees have at work, accounting for “at least 70% of the variance in engagement scores.”

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Red Star Kim

NOVEMBER 2, 2022

I facilitated an inhouse change management workshop for a law firm recently. We looked at change management through the lens of both individual and organisational change. And here are 20 insights on change management processes and communication. Change management process. Change communications.

Communication 100

Communication Management Stakeholders Emotional Intelligence 100

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. Fortunately, there are valuable best practices that can help aspiring sales managers excel in their positions. Best Practices for Sales Managers 1. Your skill as a manager is only as good as your foundation.

Sales Management 116

Sales Management Management Energy and Utilities Emotional Intelligence 116

Red Star Kim

APRIL 24, 2023

However, there can be concerns about the environment for taking and making telephone calls – with concerns about “Can you be overhead?”. Telephones in the client journey and client experience mapping Firms often have processes, procedures and protocols for managing telephone calls – both inbound and outbound. M&A transactions).

Emotional Intelligence 26

Emotional Intelligence Financial Services Decision-making Digitalization 26

Red Star Kim

OCTOBER 1, 2023

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships The SCARF model The premise of the SCARF model is that the brain makes us behave in certain ways to minimize threats and maximize rewards.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Red Star Kim

OCTOBER 19, 2023

We explored the fundamentals of relationships, managing inbound calls and planning outbound calls. Telephone call challenges: Emotions, data, selling and follow up. Finding a suitable location (quiet and without interruptions) to make calls when working in an office environment was sometimes a challenge.

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

CMOE

MARCH 11, 2025

Avoid interrupting, judging, or making assumptions. Regularly evaluate progress, identify areas for improvement, and make necessary adjustments to optimize outcomes. This means many leaders must actively make the choice to add coaching skills to their repertoire and seek out the necessary training and resources.

Emotional Intelligence 52

Emotional Intelligence Construction Prioritization Communication 52

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

CMOE

MARCH 17, 2025

This equips leaders to view these tasks and projects with a holistic lens to make decisions that are both informed and forward looking. How can we make changes to our processes and perspectives to safeguard and elevate our competitive standing in the years to come? How are consumer trends and behaviors shifting?

Strategic Thinking 52

Strategic Thinking Emotional Intelligence Innovation Brainstorming 52

Red Star Kim

NOVEMBER 1, 2023

Data – CRM (Client Relationship Management) and CDP (Client Data Platforms) are often lacking. Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. tenders converted and revenue generated).

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Hubspot Sales

JANUARY 31, 2018

Business acumen is the ability to combine experience, knowledge, perspective, and awareness to make sound business decisions. At its core, business acumen is the ability to combine experience, knowledge, perspective, and awareness to make sound business decisions. It makes you a better internal collaborator.

Emotional Intelligence 111

Emotional Intelligence Decision-making Sales Leadership 111

Hubspot Sales

APRIL 7, 2022

It makes sense: People have become accustomed to working from home, and have seen the benefits — including increased productivity and better work-life balance. Here, let's explore what virtual leadership looks like, the skills required to succeed, and tips on excelling as a virtual sales leader, according to three remote managers.

Management 105

Management e-Learning Leadership Remote Working 105

Hubspot Sales

DECEMBER 8, 2017

But there’s a simpler way to increase market share: Make your sales organization more optimistic. Research shows that salespeople with high levels of optimism make more money for their companies. CEOs and sales managers set the tone for the entire business. Emotions are contagious. What’s good about this challenge?"

Insurance 111

Insurance Emotional Intelligence Brainstorming Sales 111

Brooks Group

AUGUST 22, 2024

Understanding each style is key to understanding the decision-making behavior of a prospect. Decision-Making Style: These types tend to think in terms of the bottom line and often have a spontaneous or impulsive decision-making style. They tend to be extroverted and come off as amiable in conversation.

Emotional Intelligence 98

Emotional Intelligence Decision-making Sales Communication 98

Red Star Kim

MARCH 1, 2024

At the recent Training – PM Forum on “ Buy-in, engagement and stakeholder management ” workshop we welcomed executive and manager delegates from legal and accountancy firms as well as a delegate from Poland. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). Everyone is different.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Brooks Group

SEPTEMBER 21, 2022

Everyone from customer service to sales managers, and sometimes even the C-suite, understand what the sales team is doing in the field and how they can best support them, given their respective roles. Imagine for a moment one of your competitors making an attractive offer to your largest account. Be Valuable To Customers.

Emotional Intelligence 96

Emotional Intelligence Negotiation Sales Training Decision-making 96

Hubspot Sales

DECEMBER 19, 2017

Your job title hasn’t changed -- you’re still a salesperson, sales manager, sales director, etc. -- but of course, everything else has. Buyers are different; they don’t have the internet to guide their decisions. Emotional intelligence. Product expertise. Imagine you wake up in 1958. Not every trait on this list is new.

Emotional Intelligence 145

Emotional Intelligence Internet CRM Sales Management 145

Hubspot Sales

NOVEMBER 2, 2020

Because of the constantly changing sales landscape, sales leaders and reps found themselves needing to make quick decisions about their strategies and how they approached customer-facing conversations. To do this, many brands looked to data to help them make tough calls and build new strategies. Focus on the right sales metrics.

Sales Analytics 136

Sales Analytics Sales Decision-making Emotional Intelligence 136

Hubspot Sales

FEBRUARY 2, 2018

These emotions are tied to external situations and psychological stimuli. So, put your great communication skills to work, draw on your sales superpower of reading the room, and use these seven psychological tips for managing difficult prospects to save your deal. Commonly, fear makes us want to control things. It’s our bias.

Negotiation 111

Negotiation Emotional Intelligence Decision-making Communication 111

Brooks Group

JULY 30, 2024

They directly impact revenue generation and overall business success, so make sure your sales training addresses them. Sales Development Tip: Make sure your sales professionals review product materials regularly, understand use cases, and stay up to date on industry trends.

Interpersonal Skills 103

Interpersonal Skills Negotiation Emotional Intelligence Sales Training 103

Hubspot Sales

AUGUST 24, 2023

Table of Contents AI Sales Reps Today Examples of AI Sales Reps How to Tell If You’re Taking to an AI Rep When (and Why) Human Reps Are Still Necessary AI Sales Reps Today Sales professionals have traditionally relied on personal interaction to close deals, making it easy to be skeptical of AI's role in this field.

Artificial Intelligence 98

Artificial Intelligence Emotional Intelligence Negotiation Sales 98

CMOE

FEBRUARY 11, 2022

And it makes sense—without personal motivation, how are leaders expected to inspire and push their team members? This not only fosters collaboration but can help you make constructive and sound decisions. With the support of your team members, you are more likely to feel confident with decisions moving forward.

Emotional Intelligence 72

Emotional Intelligence Leadership Decision-making Construction 72

Brooks Group

JUNE 27, 2022

Whether you’re negotiating with a potential customer or working out the details of a contract, being able to negotiate effectively can make the difference between success and failure. Always be clear about your intentions and the type of deal you are willing to make. Make sure your questions are relevant. Be prepared.

Negotiation 98

Negotiation Emotional Intelligence Sales Profitability 98

Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. But coaches resist the temptation to tell. Coaches and consultants use facilitation skills.

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Red Star Kim

FEBRUARY 21, 2024

We ask questions to avoid making wrong assumptions or adopting the wrong focus. will make people pause to consider how their feelings compare with those they had the previous day. What management systems are required? How can I help to make this better for us?” “How For example, “How are you today?” How will you win?

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Arpedio

JANUARY 5, 2024

In the competitive world of sales, the art of relationship management is a pivotal factor that drives success. Effective relationship management in sales is not just about making connections; it’s about building and maintaining long-term partnerships that benefit both parties.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Whetstone

AUGUST 4, 2024

It’s about understanding the intricate dynamics of businesses and the human emotions behind decision-making. Your customers have positive and negative feelings that influence their decisions. By recognizing and acknowledging their emotions, you can connect on a deeper level.

Supply Chain 52

Supply Chain Emotional Intelligence Decision-making Manufacturing 52