article thumbnail

How Aramex’s Young SAM Program Provides Strategic Value and Impact

Strategic Account Management Association

Director Global Account Management, Aramex. Aramex is a leading global provider of comprehensive logistics and transportation solutions, headquartered in Dubai and listed on the Dubai Financial Market. Finally, we initiated the introduction of a state-of-the-art, globally integrated CRM. By Shahaboddin Wahdatehagh, Sr.

article thumbnail

Want to Accelerate Your SAM Journey? Create a Center of Excellence

Strategic Account Management Association

When we see the investment that some companies are making in pivoting their engagement model to be more strategic, customer-centric and value enabling, we are always surprised to see the enabling functions still focus on supporting the more transactional model which is based on the number of interactions as the metric.

article thumbnail

The Ultimate Guide to Global Account Management: Framework, Strategies, and Best Practices

DemandFarm

Among the challenges was gaining visibility into various aspects of their strategic accounts, leveraging best practices from different teams, and institutionalizing processes and systems to ensure smooth operations across their international offices. This is where Global Account Management (GAM) comes into play.

article thumbnail

Shifting to an outside in engagement model and mindset

Cosawi

The pharma industry has shifted from defining its customers as the physicians prescribing to patients to a much more complex environment – one where the customer is defined by a diverse group of players which participate in the decision-making around treatment and access. This is now becoming increasingly important.

article thumbnail

3 Key Commercial Capabilities to serve customers and grow revenue

KAM With Passion

Other relevant KPIs measure how efficiently the sales process is driven from its early stage to the final decision. As opportunities are handled both with new and existing customers, it also makes sense to take this parameter into account in the evaluation of the sales efficiency. Unfortunately, this happens very often.

article thumbnail

Life After Key Account Management? What Happens Next?

Account Manager Tips

Some of your career options for key account managers: Strategic Account Manager. Look after bigger, more complex, more prestigious accounts. Global account manager. Manage accounts in multiple regions, where decision making and policies are centrally decided. Manager/Director.

article thumbnail

Pipeline Ratios Have Changed – A Step-by-Step Approach to 2021 Sales Planning

Revenue Storm

Investment decisions are being made at higher levels. How much of an adjustment do we need to make at the quarter or half-time to win? In all my years of selling and leading sales organizations, from mid-markets to enterprise global accounts, I have consistently seen Activity Drives Results. The COVID-19 crisis continues.