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What is customer satisfaction score? (+ how to measure CSAT)

Zendesk

When you collect CSAT scores, you give buyers the opportunity to voice their opinions, making them feel heard. If you’re looking to become a customer-centric business, it’s important to understand how CSAT helps make that happen. CES makes it easy to spot weaknesses during support interactions or within a product.

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Let’s Talk about Churners

QYMATIX

Analyzing churn patterns provides insight into customer satisfaction and the reasons behind their decisions to discontinue a service or find the same product elsewhere. Data-Driven Decision-Making: In the data-centric age, companies use churn prediction to analyze customer behavior patterns.

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ARPEDIO Welcomes New Global Advisory Board

Arpedio

The ARPEDIO Advisory Board consists of: Chair, Sander Daniels: Investor/Advisor at Quality Clouds, Former Regional VP for Salesforce Financial Services EMEA and CEO of Client Intelligence Dashboard LTD. Their passion for sales best practices and the strength of their team and culture made it an easy decision to join the advisory board.”

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The History and Downfall of a German Wholesale Company “Wollschläger” – Part 2

QYMATIX

Until 2008, the telecommunications group’s plant, in the northern district of Riemke, was one of Nokia’s 15 production sites worldwide in nine countries. How the development of the Wollschläger Group continues and which decisive business decisions Frank W. “History, in the end, becomes a form of irony.”,