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As conveners of the largest community in the world dedicated to strategic and keyaccountmanagement, one of SAMA’s foundational purposes is to help our community both adapt to what’s happening right now and prepare for what may happen next. The profile of strategic account teams will shift dramatically.
Definition of keyaccountmanagement. If you're not sure what keyaccountmanagement is, don't worry, you're not alone. Before we get to that, let me explain how keyaccountmanagement became a business strategy. Keyaccountmanagers kept them. But that's not all.
21 free courses for keyaccountmanagers to boost your skills now A keyaccountmanager has to grow and retain their clients. Find out what those skills are, along with 21 free courses to help you become a better keyaccountmanager. FAQ Do I need a degree to be a keyaccountmanager?
The answer: Keyaccountmanagement. In this comprehensive guide to keyaccountmanagement, you'll learn: The definition of keyaccountmanagement. How to know whether your company needs a keyaccountmanagement strategy. How to identify keyaccounts.
15 Reasons Why You Might be a Bad AccountManager Bad keyaccountmanagers fail to build business relationships and achieve results. Here are fifteen signs you might be a bad keyaccountmanager and how to turn yourself into a good one. Keyaccountmanagers without an action plan will fail.
In this guide, we’ll delve into the intricacies of enterprise sales, their importance, key stages, and the metrics that will help you optimize your strategy as a keyaccountmanager. Enterprise sales involve selling goods or services to large businesses or organizations, often resulting in long-term, high-value contracts.
KeyAccountManagement (KAM) – Research companies, use KAM technology and maintain momentum. KeyAccountManagement (KAM) – Research companies Larger firms may have access to research and knowledge specialists. Others may find that the M&BD team is responsible for research.
KeyAccountManager or Strategic Ecosystem Leader? KeyAccountManager or Strategic Ecosystem Leader? ? On September 15th, more than eighty KeyAccountManagers (KAM) assembled in Copenhagen and online for a hybrid event. The post KeyAccountManager or Strategic Ecosystem Leader?
Imagine you're at the front of a boardroom about to make a presentation. Make your first impression count The goal of any executive level presentation is to make sure everyone immediately feels this will be time well spent. The ValueProposition. Functional value. Ease of doing business value.
KAM Technology & Use Cases in 2025 KAM technology plays a crucial role in supporting these best practices by providing powerful tools and features that streamline and enhance keyaccountmanagement processes. Interested in seeing a KeyAccountManagement solution to help you retain and grow key customers?
Introduce your valueproposition and start with your conclusion. Describe when and how you'll make your recommendation happen and immediate next steps. Changes the audiences information and brings data to life by making the facts insightful and memorable. Introduce your valueproposition and start with your conclusion.
A single valueproposition can’t appeal to all your clients. A differentiated valueproposition is the first step of transforming ideas into results. Does the return on investment provide significant benefits to make them worth pursuing? Document all your high potential ideas and share progress to management.
Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. There is rarely a deep understanding of how disparate and disconnected decision-making units are across such large organisations.
Build relationships with decision-makers and expand your network. Create sustained value. Add value on a regular basis and show your client the benefits of your partnership well in advance of the renewal. Your job as a keyaccountmanager is to deliver the kind of value that convinces your clients to stay in the loop.
KAM Glossary (with 65 Definitions) To help strategic accountmanagers / keyaccountmanagers /sales professionals enhance their understanding of KeyAccountManagement (KAM) , this glossary provides clear and concise definitions and explanations of essential terms, definitions, and concepts related to keyaccountmanagement.
When clients say "price" they really mean value How to differentiate through value Steps to stand out from the competition World Letter Writing Day Workshop: How to successfully execute a negotiation strategy In other news Quote of the week. A differentiated valueproposition is the first step of transforming ideas into results.
And to evaluate the relative attractiveness of different segments Malcolm McDonald on valuepropositions – How to develop them (kimtasso.com) In professional service firm (PSF) marketing there is the challenge that we often span both B2B and B2C markets , across multiple sectors and for sometimes hundreds of service lines in different territories.
As a keyaccountmanager, you not only need to keep your clients, you need to keep them profitable. Sales and keyaccountmanagement Too often, keyaccountmanagers retreat from sales-focused conversations because it feels manipulative. Which makes them risk-averse. and decisions.
84% of B2B decision-makers start the buying process with a referral. 61% of customers make at least one referral. Referred customers have a 16% higher lifetime value. But, for B2B companies, it falls to the sales team or the keyaccountmanagement team to ask. Warwick Brown // AccountManager Tips.
Context and curiosity drive commerciality and pricing By exploring key themes in commerciality and entrepreneurship, we saw why risk management and anticipating return on investment (ROI) is critical when making the business case for marketing investment. Supply and demand underpins pricing decisions for markets and clients.
Customer-Led and Team-Enabled Marketing In the evolving landscape of KeyAccountManagement (KAM), Account-Based Marketing (ABM) has emerged as a cornerstone for driving customer-centric innovation. By Dominique Ct CEO & Founder Cosawi Why isnt Marketing in the KAM/ SAM journey ?
This cost-saving benefit is achieved by streamlining processes and eliminating inefficiencies, allowing marketing teams to allocate resources more effectively RevOps is more than just a framework—it’s the backbone of transformative business strategies like Account-Based Marketing (ABM), Product-Led Growth (PLG), and advanced sales enablement.
One delegate was struck by my fun use of dinosaurs in portfolio management. On a more serious note, we considered the advice of Malcolm McDonald on categorising clients from his book Malcolm McDonald on valuepropositions – How to develop them (kimtasso.com). KeyAccountManagement (KAM) programme (kimtasso.com).
A detailed list of all the activities you need to do to get settled into your new accountmanagement role, grouped into 30 day periods. You never get a second chance to make a first impression. A 90 day plan will make sure you get the kind of results that leave no doubt in anyone's mind they made the right decision to hire you.
Along the way, both make compromises until those discussions reach a conclusion: The buyer can solve the problem on their own. Details at the end of this page ) The KAM CLUB You’re only seconds away from the essential training, advice and support you need for an exceptional career in keyaccountmanagement. Learn more.
We talk to Dominque Côté about the central role of marketing in KeyAccountManagement (KAM). One of her focus areas is maximizing Account-Based Marketing (ABM) capabilities to enable KAM and make patient-centricity a reality. Change involved everyone. It takes two to tango . ABM supports KAM in three main ways: .
Most people think that the biggest challenge for a KeyAccountManager is the need to understand their account but is this all that is needed? To serve their accounts as effectively as possible, the KAM needs to access resources across different business units and silos of their own company. Johansson, E.
SAM professionals are not just accountmanagers; they play a pivotal role as value creators, ecosystem orchestrators, and pioneers of data-driven decision-making, crucial for unlocking market share and profitability. They make centralized buying decisions, at least on a regional level.
This can be achieved by developing a keyaccount plan template that outlines the strategies and tactics for each customer. The sales team can commence plan execution once they have developed the keyaccount plan template. The purpose of creating a template is to scale future account plans that are necessary.
This involves incorporating best practices for account planning and management. such as identifying keyaccounts, developing comprehensive account plans, using data to drive decisions, communicating effectively with customers, and collaborating with internal teams.
What makes an account plan great? For me, a great account plan is something that tells the account story. So the first thing to realise, is that writing an account plan takes skill, practice and a reliance on some core guiding principles. Who are the key external decision makers? individuals.
For key or strategic accounts, does it matter if marketing works with sales? Account-based marketing (ABM) revolutionized marketing. So, why do so many strategic/keyaccountmanagement (SAM/KAM) programs not integrate with ABM? Absolutely yes!
Not project management systems, not CRM systems, but having a dedicated system to guide the agency accountmanagement team, when it comes to managing and delve developing existing client relationships. Kapta is a keyaccountmanagement platform. – the value of running quarterly business reviews.
Value : Understanding and clearly communicating what the company is selling is vital. Technology facilitates a coherent communication strategy, ensuring that the valueproposition is consistently conveyed to high-valueaccounts. Technology plays a pivotal role in enabling and streamlining these processes.
KeyAccountManagement (KAM) is a strategic approach that focuses on fostering long-term, value-driven relationships with a select group of high-potential customers. This article will discuss the top 6 KeyAccountManagement skillsets that are crucial for driving business success.
It requires thorough analysis, research, and insights to identify the right accounts and formulate effective accountmanagement strategies. By leveraging data, market research, and customer insights, accountmanagers can make informed decisions, identify growth opportunities, and mitigate risks.
This enabler not only involves understanding and delivering the valuepropositions discussed during the sales process but also ensuring that they are continually monitored, adapted, and delivered to the client. But where does AI truly fit in, especially in a domain so deeply rooted in human interactions, emotions, and decision-making?
Role: Director of Customer Success Location: Frisco, TX, US Organization: Redwood Software As a Director of Customer Success, you will contribute to continual improvements to the best practices for engagement, value-add, and renewal to meet long-term customer satisfaction and renewal goals.
This is where account 360 comes into the picture. Finding the time to dedicate to keyaccount planning is one of the biggest issues for keyaccountmanagers and strategic planning executives alike. While there are a number of advantages of account planning, the process also involves a few disadvantages.
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