Customer Think

MAY 2, 2021

According to the new Retail CFO Outlook survey from accounting firm BDO, 46% of retailers are accelerating digital transformation plans in response to the disruption over the past 12 months, with 44% taking advantage of new opportunities for product/service innovation.

Retail 64

Retail Digital Transformation Innovation Digitalization 64

Customer Think

APRIL 22, 2021

A pharmacy customer may prioritize product availability, safety and compliance, whereas high-end retail shoppers prioritize quality and choice. Article originally published at Eglobalis Customers of different industries place a different value on the elements that generate their overall experience. We all have different needs […].

Supply Chain 111

Supply Chain Digital Transformation Digitalization Retail 111

Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. But with today’s omnichannel retail environment, that’s not always easy.

Artificial Intelligence 52

Artificial Intelligence Retail Supply Chain Digital Transformation 52

Zendesk

APRIL 7, 2021

The future of retail probably won’t be the awkward ballet of head-counting, hand-sanitizing, and anxiety it is now—and thank goodness for that. Looking ahead, the question for many is how customers and retailers will behave now that glimmers of normalcy are starting to show. He describes the retail compression in three stages: Survive.

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Customer Think

DECEMBER 10, 2021

Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) industry – livestream shopping, social commerce, and supply chain disruptions are just a few examples that have forced a dramatic pivot towards digital transformation.

Customer Experience 138

Customer Experience Supply Chain Digital Transformation Retail 138

Customer Think

APRIL 26, 2024

In today’s fast-paced world, where digital transformation is the norm, no-code AI automation emerges as a revolutionary force reshaping various industries. From finance to healthcare, manufacturing to retail, the applications of no-code AI automation are boundless.

Digital Transformation 52

Digital Transformation Healthcare Manufacturing Retail 52

Zendesk

FEBRUARY 29, 2024

“It was a huge catalyst for us in terms of our digital transformation,” said McGinnity. “We Much of that experience hinges on engaging nearly all of a customers’ senses—seeing the products, smelling and touching them, and connecting through meaningful conversations with retail consultants.

Digitalization 59

Digitalization Digital Transformation Retail Innovation 59

Strategic Planning and Management Insights

SEPTEMBER 1, 2020

Having spent the majority of his career in the electronics distribution and retail superstore space, Matt had to re-invent his business multiple times to keep up with digital transformation, which ultimately led to a successful exit for him. SME Strategy ·. Better Leadership in a Crisis - Interview with Matt Sweetwood Ep#71.

Leadership 98

Leadership Digital Transformation Retail Digitalization 98

DemandFarm

JULY 12, 2023

In episode 11 of the Shift podcast, Dr. Karthik Nagendra, CMO at DemandFarm, interviews Julie Lentz, Head of Retail Industry Media Sales for Google. Learn how organizations can develop a digital-first approach to sales that not only engages customers but also fuels revenue growth. How to use technology to improve digital selling 4.

Digitalization 52

Digitalization Digital Transformation Key Account Management Retail 52

Planview

DECEMBER 16, 2022

“Retail banking customers are expecting more from their banks. Read Next: Digital Transformation in Banking: Why it Matters Now More Than Ever. To transform successfully, bank executives need to consider the three common elements of organizational change – people, processes, and technology. Santander UK.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

Freshworks

JUNE 1, 2023

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. Real estate shines in CSAT, retail tops in resolution time Industry benchmarks threw up some surprises, with some legacy sectors outdoing those usually expected to fare better.

Artificial Intelligence 66

Artificial Intelligence B2C Transportation Retail 66

Flevy

SEPTEMBER 27, 2024

retailer might misjudge cultural nuances in consumer behavior or fail to navigate the region’s administrative and regulatory maze. With a rapidly growing middle class, the region offers tremendous opportunities for global brands. But without applying something like the CAGE framework, it’s easy to see how things can go south.

Supply Chain 98

Supply Chain Logistics e-Learning Manufacturing 98

Flevy

JUNE 22, 2024

Think of the evolving retail market as an application. Industries facing high competition and varying consumer preferences, such as retail, automotive, and technology, can significantly benefit from this framework. Which industries can benefit most from Bowman’s Strategy Clock?

Retail 52

Retail Digital Transformation Innovation Digitalization 52

Hubspot Sales

MARCH 31, 2020

Up to that point, the company had invested mostly in its brick and mortar retail outlets, but that model had clearly run its course. The company also significantly stripped back its retail efforts. In 2017, the company did business with roughly 30,000 retailers. Nike noticed a changing tide in retail.

Retail 74

Retail Digital Transformation eCommerce Manufacturing 74

Flevy

APRIL 30, 2024

Case Study Examples Retail Industry A large retailer utilized Customer Journey Mapping to redesign their online shopping experience. By mapping out the stages from discovery through purchase and post-purchase support, they identified key drop-off points and improved their checkout process, resulting in a 30% increase in conversions.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Flevy

JULY 16, 2024

For example, in an online retail context, customers are the shoppers using the website to make purchases. Evaluating how modifications to the system affect customers helps tailor solutions that align with their needs. Continuous measurement and monitoring of customer satisfaction ensure the system consistently meets or exceeds expectations.

Digital Transformation 52

Digital Transformation Facilitation Stakeholders Retail 52

Planview

SEPTEMBER 19, 2023

Those who fail to implement digital operating models will face huge competitive challenges. Amazon in retail, Uber in transportation, and ANT Financial in banking are examples of companies that have leveraged the digital operating model to grow exponentially. No “transformation” was required. Today, ANT is a $1.3T

Digital Transformation 59

Digital Transformation Banking Digitalization Transportation 59

Zendesk

AUGUST 1, 2022

Whether it’s growing customer expectations, labor shortages, digital transformations, or market uncertainty, sales professionals are facing more pressure than ever. The digital transformation of the sales process means businesses are investing in more tools and technologies for their sales reps. As one U.S.

Digital Transformation 52

Digital Transformation CRM Sales Retail 52

MDI Training

FEBRUARY 9, 2021

Many of them are actively trying to shape the digital transformation. His core competence is leadership in the digital transformation. Agile transformation does not mean that every business unit should be maximally agile. Retailers need webshops and good distribution, but then they need their branches again.

Management 69

Management Digital Transformation Leadership Stakeholders 69

Zendesk

MAY 3, 2021

Retail & Ecommerce. Retail and ecommerce were early adopters of new technology in the face of the pandemic, with brands in China pivoting online in the earliest phases of the lockdown. This set a huge precedent for retailers globally, many asking themselves for the first time how to make the most of their digital presence.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Flevy

MARCH 12, 2024

For instance, a prime location for a retail store can be a rare resource. For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation Top 100 in Organization & Change Top 100 Consulting Frameworks Top 100 in Digital Transformation Top 100 in Operational Excellence

Profitability 52

Profitability Value Proposition Decision-making Digital Transformation 52

Zendesk

JANUARY 17, 2023

And the popularity of ecommerce is set to continue as new technologies and platforms create exciting opportunities for retailers and shoppers. Retailers, on the other hand, can streamline omnichannel selling and incorporate new sales channels and content quickly. Enhance customer experiences by embracing ecommerce trends.

eCommerce 52

eCommerce Retail Digital Transformation Digitalization 52

QYMATIX

MAY 27, 2024

B2B wholesalers in many sectors, such as electrical wholesalers, industrial supplies and component retailers, now benefit from modern predictive sales software. We invite you to start the journey of transformation with Predictive Sales. Companies are constantly looking for ways to increase their efficiency and profitability.

B2B 52

B2B Artificial Intelligence Manufacturing Sales 52

QYMATIX

APRIL 19, 2022

Key Performance Indicators (KPIs) are also used to manage companies in the retail and wholesale sectors. KPIs also help retailers and wholesalers to analyse and monitor essential processes. For B2B retailers, it is vital to detect deviations at an early stage and to react to adverse developments in good time.

Artificial Intelligence 52

Artificial Intelligence Retail Procurement B2B 52

Zendesk

DECEMBER 7, 2021

1 with that retail business. If you have a retail business, for example, your buyer’s journey might include touchpoints such as an advertisement, a visit to a website where they’re directed through a sales funnel, a visit to a store where there’s a human interaction, and so forth. That is customer touchpoint No. That’s touchpoint No.

Advertising 52

Advertising Digital Transformation Retail Digitalization 52

Freshworks

JUNE 21, 2021

The accelerated digital transformation we saw in 2020 has forced businesses to embrace and invest in omnichannel capabilities more than ever before. Organisations have been talking about omnichannel for years. As we all know, new channels and touch points emerge but old ones don’t disappear. Channel gaps.

Digital Transformation 70

Digital Transformation Customer Experience Retail Decision-making 70

Hubspot Sales

OCTOBER 11, 2021

Navigating the ever-changing digital landscape is a challenge — especially if you have a business of your own and are struggling to market yourself and make sales. But you don't have to tackle the trials and tribulations of digital transformation alone.

Digitalization 123

Digitalization Media Digital Transformation Insurance 123

Zendesk

JANUARY 11, 2021

Once a destination to march steadily toward, digital transformation has suddenly arrived all at once. And while nearly every industry has been fundamentally changed by Covid-19, retailers have been at the forefront of the new digital-first world.

eCommerce 52

eCommerce Customer Experience Retail Digital Transformation 52

Luminas Strategy

NOVEMBER 28, 2022

Microsoft CEO Satya Nadella said as much when he told investors, “We’ve seen two years’ worth of digital transformation in two months.” Indeed, a recent study of 917 retail companies by my colleague Govert Vroom found that the business model accounts for 5.1% of a firm’s return on investment, after controlling for other factors.

Innovation 52

Innovation Supply Chain Suppliers Digital Transformation 52

QYMATIX

DECEMBER 4, 2023

They are developing a better understanding of their customers through digitally captured customer and usage data. Digital trading platforms, intermediaries and specialist retailers who buy directly from the manufacturer are intensifying competition. But wait, is dynamic pricing the answer? What about customer loyalty?

B2B 40

B2B Artificial Intelligence Sales Analytics Manufacturing 40

Flevy

APRIL 24, 2024

For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation Top 100 Consulting Frameworks Top 100 in Operational Excellence Top 100 in Organization & Change Top 100 in Digital Transformation

Digital Transformation 52

Digital Transformation Organization Decision-making Leadership 52

QYMATIX

OCTOBER 5, 2021

Complex multichannel sales, e-commerce platforms, the dangerous advent of Amazon business, and savvy customers deciding based on price only, are making a digital transformation imperative for German B2B distributors. Further Read: Statistisches Bundesamt: Wholesale und retail trade economics. Handelsblatt. Brousseau, E.:

Manufacturing 40

Manufacturing Logistics Retail B2B 40

QYMATIX

OCTOBER 5, 2021

Complex multichannel sales, e-commerce platforms, the dangerous advent of Amazon business, and savvy customers deciding based on price only, are making a digital transformation imperative for German B2B distributors. Further Read: Statistisches Bundesamt: Wholesale und retail trade economics. Handelsblatt. Brousseau, E.:

Manufacturing 40

Manufacturing Logistics Retail B2B 40

Arpedio

JUNE 2, 2022

Its designs are sold through leading retailers worldwide, its own webshop, as well as to office spaces, hotels and restaurants. Prev Previous post Trackunit and ARPEDIO join forces on a digital transformation journey. Download full case study. about GUBI. Start free trial.

Stakeholders 52

Stakeholders Account Planning Account Management B2B 52

SBI

SEPTEMBER 18, 2018

Patrick: Bigtincan enables today’s sales teams to work more efficiently and effectively across industries including life sciences, retail, technology, manufacturing, government, energy and more. NANCY: WHY DO ORGANIZATIONS NEED TO CONSIDER AI-POWERED SALES ENABLEMENT PLATFORMS AS PART OF THEIR DIGITAL TRANSFORMATION STRATEGY?

Digital Transformation 53

Digital Transformation Energy and Utilities Onboarding Retail 53

Strategic Planning and Management Insights

NOVEMBER 1, 2021

a digital solutions agency that acts as a full-scale marketing department for companies in need of an entire or partial marketing team. His past professional experience includes real estate, business banking, and retail management. Fernando Clemente is the owner/President of Mule Media Inc.,

Banking 52

Banking Retail Leadership Digitalization 52

Openview

MARCH 5, 2018

Because major technology purchases are increasingly tied to corporate-wide, digital transformation efforts, which are largely being driven by C-Level players. Technology vendors have woken up to the reality that C-Level conversations are inevitable and necessary. Not convinced? Let’s look for a moment at Hershey Company.

Banking 74

Banking Manufacturing Value Proposition Acquisition 74