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The world has changed, and digitaltransformation has given rise to new ways of selling, including remote selling. All steps of the sale – which had previously been conducted live – can now be performed remotely, from identifying new suppliers to reordering a product/service. of respondents.
The digitaltransformation does not stop at medium-sized wholesalers either. Especially in the B2B environment, the multitude of external interfaces to suppliers and customers increases complexity. KPI delivery quality is about recording and documenting all errors that occur during delivery or transport to the customer.
Airport footfall, use of public transportation, and accommodation occupancy plunged. It also ensured the team was responsive to clients 24/7 as they grappled with urgent situations such as repatriation, supplier cancellations, and relocating key workers within the UK. The global scale of the COVID-19 crisis was unprecedented.
Additionally, they need to move faster at scale and improve alignment between physical and digital teams across organizational boundaries. Alignment ensures that on-site, virtual, and supplier teams are on the same page regarding updates and changes, leading to smoother workflows and faster issue resolution.
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