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There are four core modules and two optional modules: Core Modules Components Facilitator EmotionalIntelligence – The skills that matter most for effective leadership Use EQ to lead, engage and succeed as quickly and as powerfully as possible Addresses self-awareness, emotional regulation, adaptability and persuasive communication EQ-I 2.0
One of the most effective ways to achieve this is through the application of emotionalintelligence (EI) in marketing. When it comes to marketing, connecting with customers on a deeper, more meaningful level is essential for driving sales and fostering loyalty.
Personally, I think emotionalintelligence (EQ) – particularly self-awareness – and the art of communication to promote collaboration should be in the list. In this rapidly changing world, what would you consider the essential leadership qualities? The post Top six leadership qualities? appeared first on Kim Tasso.
So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. Whether digitally or in person. Digital body language.
Changes are being driven by fee-earner expectations, time challenges facing fee-earners, changing client requirements, increasing competition, data/digital transformation and more sophisticated M&BD programmes (see below). What do fee-earners expect from M&BD?
EmotionalIntelligence for Sales Success: Connect with Customers and Get Results. Colleen is a maverick and an intelligent leader. In today’s world of Artificial Intelligence (AI) and digital communication, the chance to build an emotional connection with a prospect is fleeting. By: Colleen Stanley.
Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). The authors suggest that more is done to systematically assess (e.g. Contact mpf@pmint.co.uk
And looked at how such tools might be applied to both web site SEO strategies and other digital marketing strategies. We explored lots of ideas around segmentation, market mapping, emerging private client niches and the creation and use of personas.
The challenge was to raise BBK’s profile in an increasingly busy space and ensure that it integrated with the firm’s wider digital marketing (especially it’s SEO and Google rankings). After the campaign, the evergreen content served as a valuable digital asset that continued to draw traffic to the site.
Future Skills Bernard Marr is a futurist, strategic advisor to many of the world’s best-known organisations and award-winning author of new book “ Future Skills: The 20 Skills and Competencies Everyone Needs to Succeed in a Digital World” (Wiley, £18.99).
(kimtasso.com) August 2023 Boosting Your Confidence at Work – A Toolbox for Success (kimtasso.com) July 2023 Conversation skills book review 3: Conversational intelligence (kimtasso.com) May 2023 Conversation skills book review 2 – How to talk to anyone: 92 little tricks (kimtasso.com) May 2023 Conversation skills book review (kimtasso.com) (..)
Some were fortunate to receive full details from the firm’s CRM supported by analytics showing digital activity and enquiry details. Others had little more than a name and telephone number. Where information was sparse it limited the amount of preparation that could be done.
Client service and sales opportunities for professionals in the digital age” some key issues emerged: Telephone skills: Anxiety, voice, etiquette and the client experience. This topic is explored well in the recent book Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com). Delegate poll results.
Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop. An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com) Two thirds felt their personality was mostly dog and a third mostly cat.
When we talk about emotionalintelligence , one of the most important things we're referring to is the ability to recognize, understand, and respond to the emotional state of others in an appropriate way. You need to possess the ability to engage on an emotional level and become a resource for potential customers.
Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. This has changed the sales process fundamentally in many environments.
The digital world has accustomed us to bundled products, bulk discounts, add-on services, being told what items other customers bought, and additional products we may be interested in. . Increase Your EmotionalIntelligence (EQ). When they’re not at work, your B2B customers are everyday consumers just like everyone else.
These strategies are no longer relevant,” says Tyson Hartnett, Director of Business Development at MLC Digital Media. Emotionalintelligence. Sales EQ is the ability to effectively read, influence, and control emotions,” says Midaxo sales manager Shaun Crimmins. People know when you are playing tricks on them.”.
Other resilience posts Improve your resilience – tools to help you cope in difficult times (kimtasso.com) Building Resilience – Regulation, Reframing, Relationships and Reflection (kimtasso.com) 10 tips to increase your resilience – Kim Tasso Emotional Regulation – A key element of EmotionalIntelligence (EQ) (kimtasso.com) Change the role (..)
Our MDI trainer and partner Vladimir Novac asked around and collected a few thrilling insights on the connection between artificial and emotionalintelligence. Here are 9 ways in which artificial intelligence can support leaders with their development of emotionalintelligence. Enjoy reading!
So this is another “intelligence” to add to emotionalintelligence and cultural intelligence. First, it looks at the way leaders communicate with their people and help shape organizational culture. Secondly, it uses neuroscience and is evidence-based to understand the power of communications in building trust.
In particular, my part-time roles in: Providing strategy, change management, marketing and sales consultancy Consultancy, training and coaching for professional service firms (kimtasso.com) to law, accountancy, surveying and other professional firms Clients of Kim Tasso – legal, accountancy, property and other firms As Head of Training and Learning (..)
An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com). As well as those designed for the digital age such as RACE (Reach, Act, Convert, Engage). Search Engine Optimisation Writing for digital channels involves SEO to drive traffic to your web site. Research the relevant key words.
This is challenging as everyone is time poor and most communications are digital. An introduction to emotionalintelligence (EQ) and empathy (Video) (kimtasso.com). Forge relationships Before we try to generate engagement and buy-in we need to forge relationships with fee-earners. Everyone is different.
While the delegates had some exciting mountain climbing, sailing and diving adventures to report – they observed that often their people focused on digital events and tended to be “chained to desk ”. This had been exacerbated by Covid and working from home practices. Referrer management activities were varied and sometimes creative.
EmotionalIntelligence. One of the most important leadership qualities in the workplace is emotionalintelligence, a competency that enables people to comprehend and control their own emotions and read and understand the emotions of their teammates. Empathy is a close relative of emotionalintelligence.
I also wrote a blog post about one of Helen’s digital products here: System review: CogniClick for instant, personalised research (kimtasso.com) ) Further details of the author: Helen Kensett | LinkedIn Overview This simply but powerfully illustrated little black book comprises 260 pages. My books are listed here Publications by Kim Tasso.
He taught me the softer side of leadership, such as the emotionalintelligence or “EQ” skills necessary to thrive as a leader. Stay tuned for part two, where we’ll explore Chris’s views on the critical qualities needed for financial leaders in the digital age.
Last week, we welcomed UK and international delegates to a PM Forum digital workshop on “Selling Processes and Sales Skills for Marketing and BD Professionals”. Client perspective – empathy and emotionalintelligence (kimtasso.com). Selling Basics – Detectives and DMUs (Video) and recommended books (kimtasso.com).
CMOE’s Supervisor Development Series consists of multiple, self-paced, digital learning courses that offer supervisors the opportunity to elevate their leadership skills. Driving high emotionalintelligence among remote managers. CMOE’s Supervisor Development Series. Driving engagement among your team.
The blog features: Self-help learning mechanisms such as mindfulness and emotionalintelligence Diversity, equity, and inclusion topics and webinars Feedback in a virtual environment 4. To help leaders build resilient cultures, CEE offers a blog that takes readers through unique perspectives in the workplace.
Social media accounts, websites, digital portfolios, blog articles, and the various ways you communicate all contribute to your unique identity and image. Imagine if Elon Musk started sharing inspirational tweets full of empathy and emotionalintelligence. Everyone who's active online has some sort of personal brand established.
eLI offers thoughtful pieces that provide the time and space for reflection via these topics: Leveraging emotionalintelligence to humanize and improve the learning experience Age and learning Year-end L&D review, including key lessons from 2022 as you look forward to 2023.
There are many aspects of consulting competencies and attributes: emotionalintelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk
IDGs aim to help you as a leader develop your emotionalintelligence, self-reflection, values, and leadership philosophy. For example, programs can be implemented to promote self-reflection, strengthen emotionalintelligence or develop a sustainability-oriented leadership personality. LinkedIn What serves you next?
The Role of EmotionalIntelligence in Sales Relationships EmotionalIntelligence (EI) is crucial in sales, acting as a bridge between understanding customer needs and responding to them effectively. This data-driven approach enables sales professionals to personalize communications and predict client needs.
But to successfully use AI, leaders need skills such as data literacy to understand AI-generated insights, critical thinking to interpret AI recommendations, and emotionalintelligence to manage teams effectively. To bring AI into your daily work routine, pick tasks that could use digital help. He tells us about the skills.
In one of my first jobs, I helped to develop a digital marketing campaign for a small business that grew its revenue by 15% within eight months. It also provides an opportunity to highlight your problem-solving abilities, leadership qualities, and emotionalintelligence. Why are you the best person for this position?
EmotionalIntelligence (EI): Understanding and managing one’s own emotions and the emotions of others is a crucial aspect of effective leadership. While artificial intelligence (AI) is advancing rapidly and can perform many tasks, certain leadership competencies. Read this article to find out more!
AI co-trainers will not only further develop individual learning paths , but also help to train complex human skills such as empathy and emotionalintelligence. His focus is on digital transformation, OKR (Objectives & Key Results), agile leadership, and lateral leadership.
Or you can use a different personality tool, a 360° assessment, an emotional-intelligence indicator, or another assessment appropriate for your needs and goals. You could have it on an office wall, in a digital calendar, in the front of your planner, or wherever else will work for you. Executing Your Leadership-Development Plan.
While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotionalintelligence required for effective coaching is a capability that AI has not yet fully achieved. His core competence is leadership in digital transformation. Click below to access our AI speech-generated audio.
As part of this interview series, we want to get a clearer picture of artificial intelligence and talk about leadership over the next few years. Read this interview to join us in broadening your digital horizons and gaining more insight into the complexities of AI transformation. First of all, please introduce yourself.
AI can dramatically improve how sales meetings are conducted by enhancing engagement, streamlining communication, and ensuring effectiveness across digital platforms. And what about emotionalintelligence? Are you speaking too quickly? Are you interrupting the customer? Sources 1 [link] 2 [link] 3 [link] 4 Hubspot (2021).
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