Customer Think

MAY 2, 2021

According to the new Retail CFO Outlook survey from accounting firm BDO, 46% of retailers are accelerating digital transformation plans in response to the disruption over the past 12 months, with 44% taking advantage of new opportunities for product/service innovation.

Retail 64

Retail Digital Transformation Innovation Digitalization 64

Flevy

JUNE 26, 2024

The Retail industry is a vibrant and ever-evolving sector, characterized by its direct interaction with consumers and its critical role in the global economy. Maintaining a robust value chain in the Retail industry is paramount for delivering a seamless shopping experience, optimizing operations, and driving growth.

Retail 52

Retail Supply Chain e-Learning Artificial Intelligence 52

Planview

FEBRUARY 2, 2016

Welcome to Spigit’s weekly roundup of innovation links, where we feature a carefully curated selection of our favorite content on innovation, crowdsourcing, and more from around the web. Why Black Cabs Need to Innovate, Not Fight. This article argues that, to stay alive, black cabs need to innovate, not fight against Uber.

Innovation 58

Innovation Banking Insurance Financial Services 58

NG Data

JULY 11, 2024

UK innovators like Monzo and Revolut have driven digital banking forward, prompting traditional banks to adopt similar features. While consumer retail banking may appear saturated, significant opportunities exist in SME, B2B, private, and commercial banking. Source The post So you think digital banking is done?

Banking 52

Banking Digitalization Retail Innovation 52

Zendesk

AUGUST 24, 2022

More and more, the data shows retailers are competing on the quality of their customer experiences. And the most innovative retailers are meeting this challenge head-on in the new digital-first environment. In this guide, you’ll learn: How to keep up with customers in the blurred physical and digital world.

Retail 52

Retail Digitalization Innovation Customer Experience 52

Zendesk

FEBRUARY 29, 2024

“It was a huge catalyst for us in terms of our digital transformation,” said McGinnity. “We Much of that experience hinges on engaging nearly all of a customers’ senses—seeing the products, smelling and touching them, and connecting through meaningful conversations with retail consultants.

Digitalization 59

Digitalization Digital Transformation Retail Innovation 59

Zendesk

MARCH 2, 2023

The retail industry is constantly evolving, and businesses and retailers need to stay on top of the latest trends. This year, thousands of retail professionals descended on the Javits Center in New York City for the National Retail Federation’s Big Show.

Retail 52

Retail eCommerce Digitalization Logistics 52

Zendesk

NOVEMBER 15, 2022

What does this mean for retailers that want to stay ahead of consumer trends? Let’s take a closer look at what an endless aisle is and what it means for the retail world. It’s frustrating for shoppers and retailers alike—creating a poor customer experience and the potential of a lost sale. What is an endless aisle?

Retail 52

Retail eCommerce Innovation Digitalization 52

Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. From supply chain management to predictive analytics, it has increased speed and efficiency across all areas of the retail business. But with today’s omnichannel retail environment, that’s not always easy.

Artificial Intelligence 52

Artificial Intelligence Retail Supply Chain Digital Transformation 52

Customer Think

AUGUST 6, 2021

The pandemic proved that new modes of digital work and collaboration actually increase productivity and the pace of innovation. Growth companies in highly competitive markets — subscription businesses, marketplaces, omnichannel retail, and FinTech — have continued to innovate and disrupt markets regardless of the pandemic.

Innovation 52

Innovation Retail Marketing Digitalization 52

Flevy

JANUARY 17, 2024

Having a centralized library of KPIs saves users significant time and effort in researching and developing metrics, allowing them to focus more on analysis, implementation of strategies, and other more value-added activities. * * * * Digital Transformation has ceased to be a mere option and has become a necessity.

Digital Transformation 59

Digital Transformation Digitalization Stakeholders Artificial Intelligence 59

Flevy

FEBRUARY 26, 2024

We’ve living in the Digital Age. Pretty much every organization is pursuing a Digital Transformation Strategy to some degree. Digital Transformation Strategy encompasses the integration of digital technology into all areas of an organization, fundamentally changing operations and business models.

Digital Transformation 52

Digital Transformation Digitalization Management Innovation 52

Strategic Communications

JANUARY 19, 2021

In the modern retail landscape, digital is no longer a threat to the in-store shopping experience. In fact, smart retailers have come to see e-commerce as a tool to boost in-store foot traffic. This is a strategy used by 82 percent of consumers, according to Retail Customer Experience.

Digitalization 52

Digitalization Retail Media e-Learning 52

Xant

JUNE 30, 2021

“XANT is a proven innovator when it comes to AI-driven sales platforms. We are proud to bring this solution to market and accelerate the adoption of modern digital selling strategies to power growth and profitability for our clients”. We are thrilled to have EXL join the XANT partner network. About XANT.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

Luminas Strategy

NOVEMBER 28, 2022

Keith Pigues There are several ways to bring innovation to your business – one of these is business model innovation. Most of us are familiar with other forms of innovation, but the mere mention of this topic may leave you scratching your head. a note from Luminas Founder & CEO, D. Know the model’s inner workings.

Innovation 52

Innovation Supply Chain Suppliers Digital Transformation 52

Zendesk

NOVEMBER 16, 2022

Serving 14 million members in 190 countries, the app helps businesses promote a healthy lifestyle for their employees with health coaching, medical and condition management, well-being engagement, and digital therapeutic interventions. In 2016, LUSH partnered with Zendesk to standardize its business processes and digital offerings.

Innovation 52

Innovation Digitalization Retail Customer Experience 52

DemandFarm

AUGUST 31, 2023

Welcome to the digital age of sales! We’re here to ease some of that anxiety about going digital – needing to dominate the online landscape. Because diving head-first into the digital sales ocean isn’t just about chasing the latest technology; it’s about genuinely understanding your customer. Sounds intimidating?

Digitalization 52

Digitalization Retail Sales Decision-making 52

Zendesk

DECEMBER 14, 2023

.” He’s keenly aware that customer experience has changed a lot since broke out of brick and mortar into the digital realm – but he also realizes that CX has lost a lot of its lustre. ” But the right tools, the right strategy, and the right technological innovations solve for these problems.

Retail 69

Retail Digitalization Customer Experience Innovation 69

Jermaine Edwards

MAY 6, 2020

Digital Company. Take another company providing unique market intelligence for large global organisations in the pharmaceutical and retail industries. They realised two things: The growth of IOT brought in rapid entry of competitors offering innovative and quick access tools for organisations. What do they do?

Manufacturing 130

Manufacturing Key Account Management Decision-making Digitalization 130

Zendesk

APRIL 2, 2021

Innovative solutions are no longer just for big-time corporations, they’re for mom and pop shops and small businesses, too. What began with founder Jenny Doan’s YouTube quilt tutorials grew to the world’s largest retailer of fabrics and quilting supplies.

Small Business 52

Small Business Innovation Retail Customer Experience 52

Zendesk

JUNE 30, 2022

Ometria (Support) is a customer data and marketing platform that helps retailers increase CRM revenue. Capture feedback immediately across multiple channels, including digital experiences. Here are the newest integrations from Zendesk to help your team provide top-quality experiences. interaction with customers.

Artificial Intelligence 98

Artificial Intelligence Retail Suppliers Customer Experience 98

Zendesk

MAY 9, 2023

Many businesses have managed through supply chain disruptions, rising costs, and the ongoing shift into the digital landscape—all while under a cloud layer of ongoing economic uncertainty. Companies are faced with tightening margins and cutting costs. Meanwhile, consumer expectations continue to rise.

Supply Chain 97

Supply Chain Artificial Intelligence Innovation Customer Experience 97

Upland

AUGUST 29, 2023

For example, a medium-sized retail company may experience a decline in customer satisfaction due to inefficient inventory management. Personalization & Customization In the digital age, customers expect tailored solutions that cater to their specific needs. Instead, you are actively seeking to resolve a problem.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Customer Think

JULY 2, 2024

This is good news for innovative brands and ambitious business founders, offering huge opportunities for those who can catch the […] From AI to social media, the landscape of ecommerce is changing rapidly. It’s also growing rapidly. The market hit 5.8 trillion USD in 2023 and is predicted to soar to past 8 trillion by 2027.

eCommerce 59

eCommerce Retail Marketing Innovation 59

MDI Training

FEBRUARY 9, 2021

Many of them are actively trying to shape the digital transformation. His core competence is leadership in the digital transformation. Retailers need webshops and good distribution, but then they need their branches again. Do you want to master the most effective tools and concepts for innovation, productivity and growth?

Management 69

Management Digital Transformation Leadership Stakeholders 69

Hubspot Sales

FEBRUARY 15, 2018

Korey Goodwin was an easy sell; not only was she already convinced direct-to-consumer businesses (like Warby Parker) are the future of retail, she and Rubio had grown close at their old jobs. Bloch ended up meeting a key player from L’Oreal at that company’s event honoring women in the digital world. Stephanie's Instagram.

Investors 111

Investors Retail Stakeholders Profitability 111

Flevy

JUNE 16, 2024

The E-Commerce industry is reshaping how consumers interact with retailers, offering unparalleled convenience and a wide array of products at their fingertips. This sector includes online marketplaces, direct-to-consumer brands, and omnichannel retailers.

Supply Chain 52

Supply Chain Logistics Cybersecurity e-Learning 52

Strategic Communications

APRIL 17, 2024

For example, Fotomat’s drive-through film development services became obsolete as one-hour photo labs and digital photography gained popularity. Similarly, Borders’ brick-and-mortar bookstore model struggled to compete with the convenience and selection of online retailers like Amazon.

Innovation 52

Innovation Retail Value Proposition Logistics 52

Flevy

JUNE 22, 2024

Think of the evolving retail market as an application. Amazon continuously shifts within Bowman’s model, balancing low price with perceived value , using massive scale and innovative delivery methods to maintain its market lead. Is Bowman’s Strategy Clock applicable to digital businesses? Absolutely.

Retail 52

Retail Digital Transformation Innovation Digitalization 52

Planview

DECEMBER 16, 2022

With the holiday season in full swing and a global recession predicted sometime in the new year, banks remain committed to investing in modernized technology through digital banking transformation efforts vs. traditional cost-cutting routes. “Retail banking customers are expecting more from their banks. Santander UK.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

Hubspot Sales

OCTOBER 18, 2021

Competitors that are new — or much smaller — have the power to disrupt an industry with innovative strategies and products. Other tools like SEMRush and Ahrefs benchmark your competitor's growth and performance across multiple digital marketing channels. Bean, a clothing and outdoor equipment retailer.

Manufacturing 111

Manufacturing e-Learning Retail Decision-making 111

Flevy

JUNE 24, 2024

The Oil and Gas Value Chain integrates activities from exploration and production to refining and retail, each stage contributing to the seamless transformation of raw hydrocarbons into valuable end products. Retail and Wholesale Operations : Managing sales through retail outlets and bulk distribution channels.

Supply Chain 52

Supply Chain Transportation Energy and Utilities Logistics 52

Zendesk

MAY 3, 2021

The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. McKinsey & Company says digital collaboration tools can shorten the loan processing time by 15 to 40 percent, reducing the cost per customer by at least 15 percent.

Prioritization 52

Prioritization Healthcare Retail Manufacturing 52

Hubspot Sales

APRIL 23, 2021

It's designed for online and in-person retailers, software platforms, subscription businesses, and marketplaces, with features to combat fraud, send invoices, manage business spending, get financing, and more. The a16z podcast is the place for discussions about technology, innovation, and how change impacts our lives. Pricing: Free.

Small Business 126

Small Business Finance Banking eCommerce 126

Planview

FEBRUARY 22, 2024

Transformation comes fast and frequently, spurred forward by humanity’s endless capacity to discover and leverage digital innovations. These shifts, illustrative of a response to increased digitization, imply the need for new leadership approaches and structural changes within organizations.

Digitalization 59

Digitalization Leadership Healthcare Innovation 59

Openview

MARCH 5, 2018

Because major technology purchases are increasingly tied to corporate-wide, digital transformation efforts, which are largely being driven by C-Level players. President and CEO Michele Buck told Fortune in October 2017 that she plans to take Hershey beyond chocolate and turn it into an “innovation snacking powerhouse.” Not convinced?

Banking 74

Banking Manufacturing Value Proposition Acquisition 74

QYMATIX

SEPTEMBER 30, 2024

For example, specialist wholesalers in Germany, with their impressive portfolios of 5,000 to 10,000 customers and 20,000 to 100,000 items, are facing a mammoth task in today’s fast-paced retail world. They want to remain competitive in a market that is increasingly dominated by manufacturers’ direct sales and digital platforms.

Artificial Intelligence 52

Artificial Intelligence B2B Manufacturing Retail 52