Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples. That’s table stakes.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Customer Think

DECEMBER 7, 2021

For many organizations, the move to remote work was a stopgap solution put in place to simply keep the lights on as COVID-19 caused widespread shutdowns.

Remote Working 124

Remote Working Digitalization Organization 124

Showpad

NOVEMBER 17, 2020

The “Head of Remote Work” job spec is still being fleshed out company by company, with few organizations following the same parameters or descriptions. There’s been a massive shift to a remote workforce that will likely endure and accelerate over time. What is a Head of Remote Work? Part technologist. Conferencing.

Remote Working 52

Remote Working Artificial Intelligence Procurement Onboarding 52

Hubspot Sales

MARCH 2, 2021

Many of the changes we’re seeing now will stick around long after the pandemic has ended, including remote work and hybrid office environments. Before COVID-19, remote work was commonly used as a benefit to attract employees. Yet, 32% of companies across the globe still didn’t allow remote work prior to COVID-19.

Remote Working 134

Remote Working Sales Onboarding Digital Transformation 134

Red Star Kim

NOVEMBER 8, 2022

So, it seemed appropriate to revisit the topic in the light of recent developments – the return to office working, the accelerating digital revolution, the escalating war for talent and the myriad other challenges facing the profession – all of which place huge demands on leaders. New soft skills for remote working.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Hubspot Sales

JUNE 22, 2020

Now that many companies are making the shift to remote work, the ability to onboard new becomes even more challenging because it presents greater barriers to communication and trust-building. Have digital onboarding and company culture documents ready. Setup welcome video conference meetings with your team.

Onboarding 137

Onboarding Remote Working Communication Meetings 137

Hubspot Sales

JUNE 23, 2020

This includes adopting practices such as sustainable remote work strategies for the health and safety of your employees. Accessing digital tools that track and highlight the different points of the sales journey will be crucial to planning future playbooks. Invest in digital experiences.

B2B 132

B2B Digital Transformation Virtual Selling Digitalization 132

Customer Think

JANUARY 11, 2022

Here’s one of the many predictions for 2022: Digital transformation driven by the shift to hybrid and remote work will continue to accelerate. COVID-19 served as a wake-up call for companies dragging their feet on digitization.

Digital Transformation 98

Digital Transformation Remote Working Digitalization Organization 98

SBI Growth

FEBRUARY 11, 2021

Sellers are growing accustomed to the remote working environment, and the top players have quickly transformed their workflows to accompany the rapid. As 2020 is finally in the rear-view mirror, the workplace as we have known it looks drastically different.

Organization 143

Organization Remote Working Sales B2B 143

Apptivo

APRIL 16, 2021

Bringing businesses to remote areas. As the remote working trend is now higher than ever, there is a huge impact on the employees and has caused them to stay at home and continue working remotely. Increase in remote working. Customers looking for new experiences.

Remote Working 85

Remote Working Digitalization Decision-making Facilitation 85

Zendesk

APRIL 5, 2021

When the COVID-19 pandemic hit, most companies and workers weren’t ready for remote work life. A recent PwC study found that 83 percent of companies think they’ve successfully transitioned to remote work. percent believe their team will still be fully remote this time next year. What is remote work?

Remote Working 98

Remote Working Internet Meetings Digitalization 98

Hubspot Sales

MAY 18, 2020

If you are sending a request to connect with someone on LinkedIn who you have not had a direct working relationship with, always include a custom message with your request. According to Meaghan Williams , HubSpot’s Remote Work and Inclusion Program Manager, this is a faux pas she’s witnessed often.

Remote Working 143

Remote Working Prioritization Meetings Media 143

Zendesk

AUGUST 3, 2021

Five or 10 years ago, only the most progressive companies had remote workforces, staffed by digital nomads who could work from sunlit balconies in exotic places. IT makes remote work possible, but hybrid workforces raise new challenges for IT leaders.

Future of Work 98

Future of Work Remote Working Logistics Digitalization 98

Hubspot Sales

MAY 11, 2020

Remote work is the new normal for many professionals, and salespeople are being tasked with meeting and exceeding their sales quotas while making a swift transition to working from home. Stellar sales work is possible outside of a traditional company office. Here’s what they had to say.

Management 132

Management Remote Working Energy and Utilities Sales 132

Red Star Kim

SEPTEMBER 26, 2023

Or their focus may be on digital and predictive analytics. Increasingly, firms are looking at e-commerce and developing digital products that can be purchased or subscribed to via web sites. Lessons from digital marketing webinars (June 2023) (kimtasso.com) Remote working The Covid pandemic forced everyone to work from home.

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Mercuri International

FEBRUARY 23, 2021

Percentage of respondents working remotely: Full time remote working – 38% ? of time remote working – 28% ? of time remote working – 18% Never remote working – 16%. What combination of factors can ensure long term workforce engagement?

Remote Working 98

Remote Working Publishing Communication Innovation 98

Insightly

JUNE 2, 2021

of households reported at least one member switching from in-person work to telework. . . Many Americans who have switched to remote work recognize the benefits. There’s zero commute and a comfortable work environment. Here’s why adopting a unified CRM can be a smart choice for your remote teams.

CRM 98

CRM Remote Working eCommerce Onboarding 98

Somersault Innovation

APRIL 21, 2020

In this brave new world, many sales teams have had to shift suddenly to remote work. During a recent conversation, a friend mentioned that COVID-19 has been the single driver to her company’s digital transformation strategy! Co-authored by Seema Jain, MURAL & Ashley Welch, Somersault Innovation.

Digitalization 52

Digitalization Digital Transformation Remote Working Innovation 52

Hubspot Sales

SEPTEMBER 12, 2024

While the pandemic normalized remote work, I still find in-person meetings at conferences and tradeshows crucial to building real relationships with your prospects and gaining their trust. Here, instead of using it to do some of the work, buyers want to see AI features and capabilities in the products themselves.

B2B 116

B2B B2C Decision-making Software 116

Zendesk

AUGUST 11, 2021

Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger. How to build a successful digital-first service strategy.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Zendesk

NOVEMBER 4, 2021

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Mercuri International

JUNE 10, 2020

Global health events have not just changed the way we work, with companies scrambling to adapt to remote working while maintaining productivity, but also who we’re selling to, as traditional customers and markets change buying patterns. Remote selling, leadership, and training. 10 tips on remote selling.

Remote Working 98

Remote Working Key Account Management Finance Banking 98

Insightly

MAY 6, 2021

Don’t ditch digital. Over the past year, you’ve (hopefully) spent time honing your digital communications and marketing strategy while recognizing the power of a well-crafted email campaign. Zoom fatigue is real and all of us are craving in-person connection.

Remote Working 98

Remote Working Publishing Digitalization Leadership 98

Red Star Kim

SEPTEMBER 29, 2023

Consistency was another theme as well as the need for clarity of target audiences and the use of various media outlets, preferred digital channels and modes of engagement. 6% Really unhappy 6% Unhappy 29% It’s OK 59% Happy 0% Really happy How would you rate your firm’s digital marketing strategy?

Marketing 130

Marketing Stakeholders Communication Digitalization 130

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. The shift to remote working wasn’t the only notable workplace development in 2020.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Freshworks

APRIL 14, 2021

With the added availability of Freshworks products via AWS Marketplace’s curated digital catalog, customers can now easily find, test, buy, and deploy Freshworks solutions with simplified controls. Freshcaller : A cloud-based phone system and call center software suited for on-premise as well as remote work.

Remote Working 98

Remote Working Software Software CRM 98

Strategic Communications

SEPTEMBER 28, 2021

Man Working From Home Having Online Group Videoconference On Laptop. Over the past several months I’ve been very interested, even excited, to see how well the forced experiment with remote work has evolved. Since 2008 I’ve been working remotely. The “Big Lie” About Managing Remote Workers.

Remote Working 64

Remote Working Management Communication Publishing 64

Planview

JANUARY 10, 2023

How important are in-person connections in an increasingly remote work environment? Planview is on a mission to “Build the Future of Connected Work,” – so I spend a lot of time thinking about the human aspects of connection. The takeaways of remote work vary widely from person to person.

Remote Working 98

Remote Working Brainstorming Meetings Software 98

Hubspot Sales

AUGUST 11, 2020

Everything from large-scale conferences to staff meetings, to meetings with prospects, are hosted remotely. Video conferencing tools are a worthwhile investment for organizations of all sizes, especially with remote work becoming the norm. Chances are, your sales process has moved fully online as well. Google Meet.

Software 143

Software Software Meetings Remote Working 143

Hubspot Sales

MAY 5, 2020

The shift to remote work provides a critical opportunity for inside sales teams to transition from more traditional practices around employee training and enablement. It is a valuable opportunity to share best practices within the organization and to help engage the broader team when we are working separately.

Sales 134

Sales Sales Leadership Leadership Remote Working 134

Aepiphanni

APRIL 13, 2021

He believes that “Digital nomadism, philanthropy, and sustainable development goals (SDG) will be popular keywords in 2021, and we will also see rapid changes in top technological and business innovation — all based on people’s experience during the pandemic.”. Continued expansion of remote working and video-conferencing.

e-Learning 98

e-Learning Remote Working Internet Innovation 98

Xant

FEBRUARY 10, 2021

We are proud to provide our Playbooks platform to enable customers to be successful no matter where they are working from. “With the ongoing remote work environment and a new digitally run sales landscape, we are committed to providing solutions that propel sales professionals into the future. ” .

Software 86

Software Software Remote Working Publishing 86

Insightly

JUNE 3, 2022

Rather than waiting for a return to “normal,” smart sales teams are seeking a way forward—which requires a creative, hybrid approach that blends digital channels with traditional in-person interactions. How to make it work for you. Adjust tactics for digital leads. Challenge #4: Remote work limits expansion opportunities.

B2B 98

B2B Value Proposition Sales Decision-making 98

Hubspot Sales

AUGUST 24, 2020

According to data released by Netskope , in March 2020 58% of people in the US operating in the knowledge economy were working from home. This figure is reflective of the shift in work culture many of us have experienced. Remote work doesn’t seem to be going anywhere any time soon. Image Source.

eCommerce 143

eCommerce Food and Beverage Retail Suppliers 143

Zendesk

JUNE 11, 2021

Not only has customer engagement reached record highs, but teams have also been juggling longer hours, new technologies, and the isolation of remote work. 50% of support teams are fully remote. Adding tools to improve remote work. 36% of teams have had to lay off agents. . . . Listen to feedback.

Remote Working 98

Remote Working Prioritization Customer Experience Communication 98

Strategic Planning and Management Insights

MAY 26, 2021

Digital transformation is happening all around us - and things are moving quickly. You might've been getting along just fine for a long time without making the transition to digital, or maybe you went digital as soon as possible. But every organization and every industry is different.

Digital Transformation 52

Digital Transformation Digitalization Government Organization 52

ClearPoint Strategy

AUGUST 9, 2021

Changing preferences for in-office vs. remote work. Parents working remotely will need to juggle work and childcare. Remote/hybrid work could negatively impact company culture. Remote work will necessitate the use of more digital tools to carry out certain internal processes.

e-Learning 98

e-Learning Government Remote Working Brainstorming 98