Customer Think

MARCH 16, 2023

The retail industry is constantly evolving, and technology has played a significant role in this change. One of the most notable advancements in the retail industry is the use of digital signage.

Retail 118

Retail Cybersecurity Digitalization 118

Hubspot Sales

JULY 10, 2024

With the rise of ecommerce sales comes an increase in the use of digital payments and mobile wallets. Here’s a step-by-step explanation of how payment processing works for this retail and ecommerce business. Types of payments accepted: Credit card, debit card, digital wallet, ACH. Let’s call this business Sam’s Book Shop.

Banking 105

Banking eCommerce Retail Facilitation 105

Customer Think

JUNE 3, 2023

Eight in 10 retailers have said they plan to sell their goods through additional digital channels in 2023. Leave it to Amazon to level it up to a channel few likely considered: Anywhere.

Retail 117

Retail Digitalization Sales Marketing 117

Strategic Account Management Association

AUGUST 6, 2021

The overall SV&I organization is subdivided into segments that reflect customer needs across four strategic industry verticals: retail and e-commerce, oil and gas, telecom, and healthcare. Segments are managed by leaders specialized in each industry. “In

Supply Chain 520

Supply Chain Logistics Co-Creation Account Management 520

Zendesk

APRIL 3, 2023

The world of retail is in a time of change. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role. What is retail customer engagement? Why is customer engagement in retail important?

Retail 98

Retail eCommerce Digitalization Artificial Intelligence 98

Hubspot Sales

JANUARY 26, 2023

Now with the internet, the possibility of digital entrepreneurship is open to everyone. If you want to fully take advantage of digital entrepreneurship, then strap in. We'll cover everything you need to know about starting an online business and digital entrepreneurship examples to help you along your journey. of total retail.

Digitalization 124

Digitalization eCommerce Finance Internet 124

Hubspot Sales

OCTOBER 11, 2021

The digital world grows larger every day, and it can be hard to keep up. Navigating the ever-changing digital landscape is a challenge — especially if you have a business of your own and are struggling to market yourself and make sales. But you don't have to tackle the trials and tribulations of digital transformation alone.

Digitalization 131

Digitalization Media Digital Transformation Insurance 131

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

Retail 126

Retail Meetings Customer Experience Digitalization 126

Customer Think

DECEMBER 23, 2021

Consumers these days are more informed when they come to your retail centers today than they once were. If your digital experience isn’t quite ready for this role in the sales cycle, you shoul. Instead of browsing the aisles, they scroll through pixels.

Digitalization 119

Digitalization Retail Sales Customer Experience 119

Customer Think

AUGUST 29, 2024

2024 survey results show that many retailers already use or are actively working toward adopting AI-powered tools. However, larger retailers are outpacing smaller businesses, with two-thirds reporting AI adoption (55 percent higher than the industry adoption rate). Overall, over 60 percent say they’re planning […]

Retail 119

Retail Customer Experience Digitalization Marketing 119

Customer Think

MAY 16, 2023

Have you heard of digital marketing’s best kept secret, brand-to-brand partnerships? A brand partnership is a mutually-beneficial relationship between non-competitive retailers. Their goals are to collectively engage new audiences, incentivize customer loyalty and increase sales.

Digitalization 115

Digitalization Retail Marketing Sales 115

Zendesk

NOVEMBER 28, 2022

After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year. What’s more, many of those sales will come from ecommerce.

Retail 98

Retail eCommerce Supply Chain Digitalization 98

Customer Think

DECEMBER 12, 2021

Digital transformation has transformed countless businesses – from manufacturing and retail to hospitality and healthcare. This industry is embracing digital transformation in various ways to mitigate complex challenges and meet the demands of customers. The insurance industry is no exception.

Digital Transformation 98

Digital Transformation Insurance Digitalization Healthcare 98

Customer Think

OCTOBER 30, 2021

Retailers play an important role in promoting product consumption and manufacturing, serving as a ‘gatekeeper’ between manufacturers and consumers throughout the entire lifespan. Retailers have access to a wide selection of items for eCommerce holiday planning and retail solutions. They are […].

Retail 111

Retail eCommerce Manufacturing Sales 111

Customer Think

JANUARY 3, 2023

They only deal with their distributors, brokers, and retailers but need to communicate with people who actually buy their products. The great bulk of CPG startups operates as B2B companies. They need to be more curious about the way they get and use their products. So long as case volumes grow, they are pleased. So […].

Retail 119

Retail Marketing B2B Communication 119

Customer Think

SEPTEMBER 13, 2024

Believe it or not, the holiday season is upon us—and for retailers, it’s crunch time. With heightened competition and consumer expectations, there’s little room for error when it comes to planning your customer journey.

Retail 110

Retail Customer Experience Digitalization Marketing 110

Customer Think

NOVEMBER 23, 2021

Retailers are finally sharing their customer data with other companies in ways that should deliver higher return on investment with each insight. But when opening their doors to buyers, are retailers creating the right experiences by inviting their customers in, as well?

Retail 83

Retail Media Digitalization Marketing 83

Customer Think

JULY 31, 2021

E-commerce expert Alexander Graf outlines how retailers can find a way out of the Amazon jungle In late April this year, Amazon gave us a glimpse of how the pandemic has accelerated its earnings, reporting impressive quarterly sales of $108.5 billion, an increase of 44%. It is clear that home-based working and buying has been […].

Retail 122

Retail Sales Digitalization Marketing 122

Customer Think

JULY 9, 2021

For many of today’s retailers, ecommerce is a vital consideration. Consumers have long grown used to shopping online, and a dedicated ecommerce website is an excellent choice. But apps make shopping easier than ever before, and shouldn’t be overlooked.

eCommerce 130

eCommerce Digitalization Retail Customer Experience 130

Hubspot Sales

AUGUST 27, 2024

The calculator produced dynamic pricing based on factors like seat volume, host hardware configuration, and digital storage capacity. This agility benefits companies in fast-paced industries (think ride-sharing, retail, utilities, and automotive), where market conditions can shift rapidly.

Artificial Intelligence 103

Artificial Intelligence Profitability Telecommunications Retail 103

Customer Think

DECEMBER 22, 2022

Changes in the retail environment have been drastic over the last few years. As the integration of the digital and physical world continues, brands need to evolve to catch up. As consumer expectations evolve, so must the customer experience.

Retail 72

Retail Customer Experience Digitalization 72

Customer Think

MARCH 12, 2023

Today’s retail market is increasingly digitized and saturated with competitors, making customer experience (CX) a critical part of the customer journey. In fact, a recent study shows that 75% of shoppers prefer to buy from brands that personalize their purchasing experiences.

Retail 144

Retail Customer Experience Digitalization Marketing 144

Customer Think

MAY 7, 2023

A recent study showed over 27% of millennials will increase their online spending in 2023, while half of Gen Z shoppers, who spend more time on digital channels than perhaps any other age group, favor in-store shopping. The fully integrated commerce future is here.

Retail 119

Retail Digitalization Marketing 119

Customer Think

APRIL 22, 2021

A pharmacy customer may prioritize product availability, safety and compliance, whereas high-end retail shoppers prioritize quality and choice. Article originally published at Eglobalis Customers of different industries place a different value on the elements that generate their overall experience. We all have different needs […].

Supply Chain 111

Supply Chain Digital Transformation Digitalization Retail 111

Customer Think

MAY 28, 2024

In today’s globalized and digital-first marketplace, customer expectations have soared to unprecedented heights. Retailers are no longer competing merely on price and product quality but increasingly on the quality and responsiveness of their customer care.

Retail 75

Retail Digitalization 75

Customer Think

DECEMBER 10, 2021

Retail has been challenged on every front over the last 12 plus months, resulting in several changes within the customer experience (CX) industry – livestream shopping, social commerce, and supply chain disruptions are just a few examples that have forced a dramatic pivot towards digital transformation.

Customer Experience 138

Customer Experience Supply Chain Digital Transformation Retail 138

Customer Think

SEPTEMBER 6, 2021

They are a large global (bricks and mortar to digital) retailer who told me that they needed to map their “end-to-end customer journey” They said they wanted a “deep understanding of the emotional experience” and “how they could improve this journey for existing customers and prospects”, […].

Retail 138

Retail Digitalization Customer Experience 138

Customer Think

MAY 20, 2024

In today’s digital age, the retail industry has undergone significant transformations, driven largely by the rise of e-commerce and consumers’ evolving expectations. Traditionally dominated by physical stores, the home improvement industry has not been immune to these changes.

Retail 64

Retail Customer Experience Digitalization 64

Customer Think

NOVEMBER 19, 2021

Data-driven segmentation and personas drive digital personalization The skyrocketing consumer demand continues to cause more aggressive competition in the online retail industry. It is undeniably one of the most thriving industries in the world today, magnified by the Covid-19 pandemic.

eCommerce 126

eCommerce Customer Experience Retail Digitalization 126

Customer Think

APRIL 12, 2024

Can a retailer’s loyalty program drive customer loyalty and become a source of revenue? Some retailers and grocers are already leveraging the idea of augmenting a loyalty program with a paid membership, and, by the numbers, they have very good reason for doing so.

Retail 72

Retail Management Digitalization Marketing 72

Customer Think

JULY 29, 2021

In over a year of constant adjustment for retailers and consumers, convenience has emerged as the thing shoppers desire most from their favorite brands.

Retail 75

Retail Acquisition Digitalization 75

Customer Think

FEBRUARY 28, 2023

Marketing personalization has become a key strategy for retailers looking to increase customer engagement and drive sales. By tailoring marketing messages and offers to individual customers, retailers can create more relevant and compelling experiences that will help them stand out in a crowded marketplace.

Retail 72

Retail Marketing Sales Digitalization 72

Customer Think

JANUARY 27, 2022

The pandemic-hit world has seen multi-fold advancement in digitalization. Retailer brands and businesses across the globe have shifted strategies to the digital paradigm. Technology, tools, and processes that ensure data is accurate and consolidated throughout the enterprise have become vital in this digital decade.

Retail 119

Retail Digitalization Management 119

Hubspot Sales

FEBRUARY 20, 2025

You have to assess if your product makes sense as a subscription, a retail offering, or a pay-per-use service. Retailer Likely the most common business model around the world, retailers source products from manufacturers or wholesalers. Choosing the right business model is essential for every business.

Retail 52

Retail Manufacturing eCommerce Investors 52

Customer Think

MAY 18, 2023

To stay relevant, retailers must keep track of media trends and continually evaluate how to best serve their customers. It’s a constant endeavour.

Retail 69

Retail Marketing Media Meetings 69

Flevy

JUNE 26, 2024

The Retail industry is a vibrant and ever-evolving sector, characterized by its direct interaction with consumers and its critical role in the global economy. Maintaining a robust value chain in the Retail industry is paramount for delivering a seamless shopping experience, optimizing operations, and driving growth.

Retail 52

Retail Supply Chain e-Learning Artificial Intelligence 52

Customer Think

JULY 18, 2021

The use of augmented reality (AR) in the retail space has already become too popular to deliver an engaging shopping experience. The promise of immersive experience apart, Augmented Reality (AR) continues to ensure real-time interactions between real-life and digital presentations.

Retail 111

Retail Digitalization Customer Experience Marketing 111