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Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser (2014)

Red Star Kim

Clients also ask if there are any books to supplement people’s conversational skills learning – or for those who want a deeper dive into the topic. So here is Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser.

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Change Management – Heads, Hearts and Hands

Red Star Kim

Learning anxiety was another – which led to fears about temporary incompetence, punishment for incompetence, loss of personal identity and loss of group membership. Research on leadership and emotional intelligence (EQ) (kimtasso.com) shows that adaptability is one of the 12 domains of emotional intelligence (EQ).

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Telephone skills: Anxiety, voice, etiquette and the client experience

Red Star Kim

And partly because during this time, when people were working from home, it was hard to learn telephone skills from the people around you. E – Echo. Some of the things that delegates found most useful included: Empathy and emotional intelligence (EQ) – see a short video. Although cultural sensitivity is needed.

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How to Excel as a Virtual (Or Hybrid) Sales Leader, According to Remote Managers

Hubspot Sales

There are some skills that any effective leader needs to hone, including: High emotional intelligence. As Kelly Knutson, Head of E-Commerce Sales for Chargebee , told me, "Communication is key to virtual leadership. Let's explore a few skills directly related to virtual leadership next. Virtual Leadership Skills. Reliability.

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20 insights on change management processes and communication

Red Star Kim

We also observed that a lot of change was achieved during Covid as learning anxiety was outweighed by survival anxiety and everyone was in the same boat so there was persuasive “social proof” to change. Listen carefully to what people say – and validate their emotions and views. Change communications. Resistance is inevitable.

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22 tips on being a persuasive writer in professional services

Red Star Kim

This post acts as a reminder and additional learning resource for the delegates. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). We can learn from the approach used by TED lectures. Persuasive writing convinces the reader of a particular point.

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Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. To learn It’s rare to have 100% sales success.