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16 Technology Trends Shaping eCommerce in 2020

Hubspot Sales

Businesses have had to evolve quickly with trade shows, events, and in-person sales meetings being canceled for the foreseeable future, likely throwing a wrench in many 2020 sales and marketing strategies. But even as we are navigating our new normal, there is one place that is experiencing an incredible boom in traffic: eCommerce websites.

eCommerce 145
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Top 10 B2B Ecommerce Trends for 2023

Hubspot Sales

If you’re a B2B company, ecommerce is a necessity for your business. B2B ecommerce strategies also differ greatly from B2C (business-to-consumer) ecommerce. To stay on top of the ever-evolving B2B ecommerce game, you need to pay attention to trends. of all ecommerce purchases will be made on a mobile device.

eCommerce 130
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The Sales Cadence That Landed Me Meetings With the 11 Biggest ECommerce Companies in the World

Hubspot Sales

Despite my lack of initial contacts, I grew my network to over 300 connections, many of which were major players in eCommerce and apparel in the U.K., These contacts led to 11 meetings (I'm talking whales) with some of the largest eCommerce players in the world -- and a grand total of $2.13 Dubai, Turkey, and Romania.

eCommerce 116
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How to Build a Thriving Customer-Centric Ecommerce Business

Customer Think

Image Credit: Pixabay The eCommerce industry has been experiencing a boom in the past two years. With the advent of the global pandemic, more people resorted to eCommerce to meet their needs. According to Statista, more than 2.14 billion people made online purchases in 2021, which was way higher than the 1.6

eCommerce 111
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How ecommerce brands use conversational AI to reduce customer effort

Zendesk

The ecommerce market has exploded over the past few years and is continuing to grow at an accelerated rate. With more people doing their shopping online than ever before, ecommerce CX has become a priority for many businesses. This meets consumers’ ever-rising expectations for quick, personalized, and low-effort support.

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What skills and metrics CX teams need in ecommerce: an analysis

Zendesk

In 2020, the ecommerce sector saw explosive growth, expanding by more than 32 percent —double the average growth rate of the preceding decade. Supply has also surged to meet demand, meaning brands face more competition than ever. It’s time to move beyond old metrics like CSAT. Track these metrics. Instead, they should rely on: NPS.

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5 Unexpected Ways to Crush Sales Meetings in the Field

Hubspot Sales

But face-to-face meetings come with their own challenges. Over the past 20 years in sales, I’ve developed several highly effective strategies for making in-person meetings run smoothly. How to Approach Field Sales Meetings. Try something along the lines of, “I’d like to get the room ready before our meeting. End on time.

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