The SAMA Podcast

SEPTEMBER 23, 2024

Joining us on today's episode is Ron Davis, Executive Vice President and Global Head of Customer Management at Zurich Commercial Insurance. With over 30 years of experience in the industry, Ron has implemented customer management best practices across Zurich's commercial insurance business, making significant contributions to the field. Ron began his journey at Zurich in 2000 and has held various executive positions since then.

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Account Management Insurance Management 104

The Center for Sales Strategy

SEPTEMBER 23, 2024

Having a talented team of salespeople is vital to driving growth and increasing revenue. While hiring top sales talent is essential, finding leaders with a natural ability to coach and develop them in the sales process can take your team to the next level. These natural sales coaches possess a unique set of talents and skills that can inspire, motivate, and guide people to success.

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Sales 84

SBI Growth

SEPTEMBER 23, 2024

We all know how challenging it can be to manage a constantly changing pipeline, but it's essential for reps to stay organized to ensure their opportunities are moving forward. So, how can you ensure that your reps keep their pipeline current? Here are four tips to help them stay on top of their deals.

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Management Sales Organization Sales Training 71

Groove HQ

SEPTEMBER 23, 2024

If you’re at the helm of a small business, you know that every interaction matters. But optimizing customer touchpoints across various channels can be a real challenge, especially when you’re short on time and resources. Are you unsure which touchpoints need your attention most? Creating personalized experiences often feels like a luxury, while balancing automation […] The post 7 Tips for Optimizing Your Customer Touchpoints appeared first on Groove Blog.

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2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Account Management Skills

SEPTEMBER 23, 2024

Welcome to episode 122. This episode will be particularly relevant for you if you’re an ambitious agency owner looking to accelerate the growth of your agency. Maybe you think you’re not standing out enough from your competitors. Perhaps you feel your positioning needs dialling in because maybe you’ve lost some pitches or you’ve had to drop your prices.

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Marketing Account Management Management 52

Help Scout

SEPTEMBER 23, 2024

Implementing AI Support is challenging. Here are the main issues your support team will need to overcome and why the ROI is worth the effort.

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