Fri.Feb 16, 2024

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How Good Talent Can Realize Returns from Customer Success

SBI Growth

Knowing who to hire and what sort of traits to foster across an organization’s talent can go a long way in creating value for customers and seeing the business returns of customer success.

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Differentiating Yourself: How to Use Emotional Intelligence in Sales

Brooks Group

Unless you sell a one-of-a-kind product, you’re up against competitors with similar offerings. When this is the case, the most important thing you can do is differentiate yourself. You need to stand out to make buyers want to do business with you. Many sales leaders think the way to do this is to help their sales team sell better value or overcome objections.

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5 Healthcare Strategy Management Software Use Cases in Hospitals

ClearPoint Strategy

Discover 5 use cases of ClearPoint Strategy in healthcare: 5-star ratings, RCM, implementing value-based pricing, boosting quality, and HEDIS.

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Want to Put AI to Work? Prime Your Organization With These 5 Shifts

Planview

If AI poses one problem for leaders, it’s that there are too many opportunities. How do you select the right path for your organization out of all the available paths while keeping AI use responsible and ethical? Pair these considerations with internal and external pressures to rapidly adopt generative AI and scale it, and leveraging AI is easier said than done.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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10 Ways ChatGPT Can Revolutionize Your Contact Center

Customer Think

Source: Pexels Are you tired of long wait times, scripted responses, and frustrated customers? Enter ChatGPT, the game-changer for the contact center industry. This AI-powered marvel isn’t just a fancy toy; it’s a tool that can transform your customer service operations and take your contact center to new heights.

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Think Beyond NPS: Why Common Customer Experience Scores Fall Short

Corporate Visions

Companies often assume that NPS and customer satisfaction scores equal renewal intention, but that's not what customer data says. While a customer might provide a high score, it doesn't guarantee that they're achieving their desired results.

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Think Beyond NPS: Why Common Customer Experience Scores Fall Short

Corporate Visions

Companies often assume that NPS and customer satisfaction scores equal renewal intention, but that's not what customer data says. While a customer might provide a high score, it doesn't guarantee that they're achieving their desired results.

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Why sellers aren’t buying into your marketing messaging

Showpad

Sellers are the closest to your buyers. They are the ones who speak to buyers daily, and have the greatest understanding of what resonates with buyers and what doesn’t. Typically marketing teams painstakingly focus on feature descriptions, crafting content and design with great attention and effort. Yet marketing often overlooks the positioning on how the product transforms buyers’ lives.

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How to play the long game Zoho style

Customer Think

The news On February 7 and 8 2024, Zoho held its annual ZohoDay conference, along with a pre-conference get together and an optional visit to SpacX’s not-too-far-away Starbase.

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The AI Framework for Business Transformation

OnStrategyHQ

Embracing AI within your business strategically can transform your organization, helping you multiply your mission and achieve what was impossible without adding additional human labor. Yet, in today’s AI-saturated landscape, figuring out what AI projects are strategic and worth investment versus “the buzz” is harder than ever. Deploying AI solutions at random won’t work – in fact, it’s dilutive.

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AI Strategies for Sales Managers: How to Cut Down on Tedious Admin Work

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

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End-to-end Process Automation: A Complete Guide

PandaDoc

With the world of business continually changing and evolving, modern companies like yours can only keep up if internal processes are up to date and optimized for maximum competitiveness. That’s where end-to-end-process automation comes in handy. Let’s examine what it is and how you can use it. Key takeaways: Modern businesses typically use end-to-end automation to keep their internal affairs running smoothly and to support their workforces.

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A Brief History of AI: From Neural Networks to ChatGPT

Planview

Artificial Intelligence (AI) often seems like an overnight success story, but its roots stretch back more than 80 years. The journey from the inception of neural networks to the sophistication of ChatGPT is a fascinating one, marked by significant milestones, technological advancements, and cultural shifts. Let’s explore how we got here and why it didn’t happen sooner.

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Sales Goals or Learning Goals

Customer Think

Steven Rosen and Colleen Stanley discuss the strategy of simultaneously setting learning and sales goals. They explore the intricate relationship between continuous learning and improving skills for sales leaders, stressing the need for a balance. They share insights on how sales leaders can manage both effectively, creating a culture of ongoing learning.

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The frontline is where you connect EX and CX together in a very natural way – Interview with Joe Tyrell of Medallia

Customer Think

Podcast Today’s interview is with Joe Tyrrell, CEO of Medallia.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Work And Value Creation

Customer Think

A job well done always creates value for you What is Value Creation In its broadest sense, Value is doing good for or improving the wellbeing or worth of someone or something.

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