The Center for Sales Strategy
JUNE 25, 2024
Have you ever spilled coffee down your shirt just before leaving for work and decided it would be a bad day? You expected it to be a bad day, so it probably was! A negative mindset can set the tone for the hours to come. On the other hand, have you ever felt so good about a presentation you were making that you walked in with super-charged confidence and a little extra bounce in your step?
Customer Think
JUNE 25, 2024
I originally wrote today’s post for Coveo. It appeared on their site on March 21, 2024 The hottest topic in business today is artificial intelligence, specifically generative AI, a form of artificial intelligence that is capable of generating text, images, videos, audio, data, analyses, etc. based on prompts to do just that.
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Help Scout
JUNE 25, 2024
Discover how you can integrate generative AI into your customer support strategy for improved operational efficiency and an elevated customer and agent experience.
Customer Think
JUNE 25, 2024
Back Story I recently judged the L&D category for the CCMA’s national awards. In the process, I noticed quite a few submissions highlighting how they needed to recruit more front-line advisors in response to a significant increase in inbound volumes. This reconfirmed that human contact remains a growing priority for consumers.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Flevy
JUNE 25, 2024
The Renewable Energy industry is spearheading the global transition towards sustainable power, encompassing a diverse array of technologies such as solar, wind, hydroelectric, and bioenergy. This sector is experiencing rapid growth, driven by increasing environmental awareness, technological advancements, and supportive government policies. According to the International Energy Agency (IEA), renewable energy is expected to account for nearly 30% of the world’s electricity generation by 2023.
Customer Think
JUNE 25, 2024
Imagine this: You’ve dreamt up a revolutionary mobile app concept that will disrupt an industry and change the way people interact. Excitement surges through you, and visions of a thriving app downloaded by millions dance in your head. But hold on a minute, entrepreneur!
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
JUNE 25, 2024
[Designed by ConvergeHub] Sales process are more complex these days with data being the soul of it. It has various phases and if these are not properly recorded and analyzed, chances are you will lose a significant number of potential opportunities that could probably add to your revenue.
Cranfield Executive Development
JUNE 25, 2024
Stuart Hopper was awarded a Cranfield charity scholarship to attend the Non-Executive Directors' Programme. These scholarships offer free tuition to those working in or with the charity sector.
Customer Think
JUNE 25, 2024
In today’s digital landscape, a well-designed help center is critical for enabling customers to resolve their issues independently. Given that a majority of consumers prefer troubleshooting their problems before contacting support, it’s crucial that companies optimize their self-service options.
Nimble Business Success
JUNE 25, 2024
It’s the follow-through that makes the difference… Always has been and always will be. I’ve proven this to myself time and time again. Impeccable follow-through is the coin-of-the-realm for every business, large, medium, or small. And yet, it’s one of the […] The post The Power of Follow-Through: The Key to Business Success & Growth appeared first on Nimble Blog.
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Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Customer Think
JUNE 25, 2024
Listen to the podcast: Surge pricing is a form of dynamic pricing. However, sometimes customers don’t see it this way. Depending on your perspective, surge pricing can feel like price discrimination. Surge Pricing takes advantage of peak demand. When demand spikes, the company raises prices to either quiet it or increase supply.
ClearPoint Strategy
JUNE 25, 2024
Learn how your health department can gain (and maintain) accredited status with the help of ClearPoint.
Customer Think
JUNE 25, 2024
In today’s highly competitive and digitally-driven marketplace, exceptional customer service has become a cornerstone of business success. As companies strive to meet the ever-increasing expectations of their customers, the demand for efficient, reliable, and cost-effective customer service solutions has soared.
Customer Think
JUNE 25, 2024
Effective organizational change management is crucial for any company aiming to thrive in today’s dynamic business environment. Embracing change can be challenging, but with the right strategies, organizations can navigate transitions smoothly and achieve their goals. Tips for organizational change management Here are ten comprehensive tips to make organizational change management even better: 1.
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Customer Think
JUNE 25, 2024
Do you want your students to be more than just passive listeners? It’s time to shake things up! Dive into this blog to uncover powerful techniques that will help you create dynamic learning environments, where students are not just participants but enthusiastic learners driving their own education.
Customer Think
JUNE 25, 2024
In the world of content marketing, understanding and mapping your content to the buyer’s journey is crucial for engaging potential customers and guiding them through the purchasing process.
Customer Think
JUNE 25, 2024
Innovative technology leverages the wealth of information in contact center conversations, online chats, and emails
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