The Center for Sales Strategy
JUNE 25, 2024
Have you ever spilled coffee down your shirt just before leaving for work and decided it would be a bad day? You expected it to be a bad day, so it probably was! A negative mindset can set the tone for the hours to come. On the other hand, have you ever felt so good about a presentation you were making that you walked in with super-charged confidence and a little extra bounce in your step?
Customer Think
JUNE 25, 2024
I originally wrote today’s post for Coveo. It appeared on their site on March 21, 2024 The hottest topic in business today is artificial intelligence, specifically generative AI, a form of artificial intelligence that is capable of generating text, images, videos, audio, data, analyses, etc. based on prompts to do just that.
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Help Scout
JUNE 25, 2024
Discover how you can integrate generative AI into your customer support strategy for improved operational efficiency and an elevated customer and agent experience.
Customer Think
JUNE 25, 2024
Back Story I recently judged the L&D category for the CCMA’s national awards. In the process, I noticed quite a few submissions highlighting how they needed to recruit more front-line advisors in response to a significant increase in inbound volumes. This reconfirmed that human contact remains a growing priority for consumers.
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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
ClearPoint Strategy
JUNE 25, 2024
Learn how your health department can gain (and maintain) accredited status with the help of ClearPoint.
Customer Think
JUNE 25, 2024
Imagine this: You’ve dreamt up a revolutionary mobile app concept that will disrupt an industry and change the way people interact. Excitement surges through you, and visions of a thriving app downloaded by millions dance in your head. But hold on a minute, entrepreneur!
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
JUNE 25, 2024
In the world of content marketing, understanding and mapping your content to the buyer’s journey is crucial for engaging potential customers and guiding them through the purchasing process.
Planview
JUNE 25, 2024
Every organization is seeking ways to continually refine and optimize their technology management and execution strategies to maintain a competitive advantage. One approach that can offer improvements in both these arenas is Value Stream Management (VSM). This methodology offers a comprehensive view of the entire software delivery workflow accompanied by data-driven insights that enable businesses to optimize their operations from planning to delivery.
Customer Think
JUNE 25, 2024
Innovative technology leverages the wealth of information in contact center conversations, online chats, and emails
Cranfield Executive Development
JUNE 25, 2024
Stuart Hopper was awarded a Cranfield charity scholarship to attend the Non-Executive Directors' Programme. These scholarships offer free tuition to those working in or with the charity sector.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Customer Think
JUNE 25, 2024
[Designed by ConvergeHub] Sales process are more complex these days with data being the soul of it. It has various phases and if these are not properly recorded and analyzed, chances are you will lose a significant number of potential opportunities that could probably add to your revenue.
Nimble Business Success
JUNE 25, 2024
It’s the follow-through that makes the difference… Always has been and always will be. I’ve proven this to myself time and time again. Impeccable follow-through is the coin-of-the-realm for every business, large, medium, or small. And yet, it’s one of the […] The post The Power of Follow-Through: The Key to Business Success & Growth appeared first on Nimble Blog.
Customer Think
JUNE 25, 2024
In today’s digital landscape, a well-designed help center is critical for enabling customers to resolve their issues independently. Given that a majority of consumers prefer troubleshooting their problems before contacting support, it’s crucial that companies optimize their self-service options.
Customer Think
JUNE 25, 2024
Listen to the podcast: Surge pricing is a form of dynamic pricing. However, sometimes customers don’t see it this way. Depending on your perspective, surge pricing can feel like price discrimination. Surge Pricing takes advantage of peak demand. When demand spikes, the company raises prices to either quiet it or increase supply.
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Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten
Customer Think
JUNE 25, 2024
In today’s highly competitive and digitally-driven marketplace, exceptional customer service has become a cornerstone of business success. As companies strive to meet the ever-increasing expectations of their customers, the demand for efficient, reliable, and cost-effective customer service solutions has soared.
Customer Think
JUNE 25, 2024
Effective organizational change management is crucial for any company aiming to thrive in today’s dynamic business environment. Embracing change can be challenging, but with the right strategies, organizations can navigate transitions smoothly and achieve their goals. Tips for organizational change management Here are ten comprehensive tips to make organizational change management even better: 1.
Customer Think
JUNE 25, 2024
Do you want your students to be more than just passive listeners? It’s time to shake things up! Dive into this blog to uncover powerful techniques that will help you create dynamic learning environments, where students are not just participants but enthusiastic learners driving their own education.
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