Fri.Oct 04, 2024

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Behind the Strategy: A Conversation with Ryan Brant, Senior ABM Manager 

Planview

At Planview, our mission is to build the future of connected work by empowering our customers and teams to excel in what matters most. Whether it’s driving innovation or enhancing customer engagement, collaboration, and dedication are essential to success. This brings us to our latest employee spotlight! Today, we are getting to know one of the seven Ryans at Planview — Ryan Brant, a Senior Account-Based Marketing Manager.

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Customer Service Collaboration: Small Teams, Big Impact!

Groove HQ

Ever had that sinking feeling when a customer calls back, more frustrated than before, because they got different answers from two of your service agents? Or witnessed a straightforward issue transform into a complicated one due to misplaced information? As a small business owner, you know these customer service communication hiccups can quickly turn into […] The post Customer Service Collaboration: Small Teams, Big Impact!

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Understanding AI Ticket Routing: Benefits and Challenges

Help Scout

Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.

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LinkedIn Analytics: The Complete Guide for Tracking Metrics in 2025

LinkedFusion

Welcome to the wild world of LinkedIn Analytics! If you’re a marketer, business owner, or just someone looking to up their game on LinkedIn, understanding analytics is your secret weapon. Lets break down everything you need to know to track your metrics like a pro in 2025. Key Takeaways Harness Native Analytics : Utilize LinkedIns native analytics to easily access insights and data right from the platform.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Will Google Algorithms Save the Day (Again) for Content Creators?

Strategic Communications

Random, middle of the night thought… Those of you who have been in the content marketing industry for a while (at least back to 2008) probably remember the “content mills” and how tough the market was for writers back then until Google switched up its algorithms to reward sites for original, higher-quality content. I’m wondering if the same thing might happen again as GenAI-generated content proliferates and begins (maybe already has!

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LinkedIn Analytics: The Complete Guide for Tracking Metrics in 2024

LinkedFusion

Welcome to the wild world of LinkedIn Analytics! If you’re a marketer, business owner, or just someone looking to up their game on LinkedIn, understanding analytics is your secret weapon. Let’s break down everything you need to know to track your metrics like a pro in 2024. Key Takeaways Harness Native Analytics : Utilize LinkedIn’s native analytics to easily access insights and data right from the platform.