Groove HQ

OCTOBER 4, 2024

Ever had that sinking feeling when a customer calls back, more frustrated than before, because they got different answers from two of your service agents? Or witnessed a straightforward issue transform into a complicated one due to misplaced information? As a small business owner, you know these customer service communication hiccups can quickly turn into […] The post Customer Service Collaboration: Small Teams, Big Impact!

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Small Business Communication 59

Planview

OCTOBER 4, 2024

At Planview, our mission is to build the future of connected work by empowering our customers and teams to excel in what matters most. Whether it’s driving innovation or enhancing customer engagement, collaboration, and dedication are essential to success. This brings us to our latest employee spotlight! Today, we are getting to know one of the seven Ryans at Planview — Ryan Brant, a Senior Account-Based Marketing Manager.

Management 59

Management Advertising Brainstorming Meetings 59

Help Scout

OCTOBER 4, 2024

Learn all about AI ticket routing, the pros and cons of using it, and some suggestions on how to determine if it’s the right fit for your support team.

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Strategic Communications

OCTOBER 4, 2024

Random, middle of the night thought… Those of you who have been in the content marketing industry for a while (at least back to 2008) probably remember the “content mills” and how tough the market was for writers back then until Google switched up its algorithms to reward sites for original, higher-quality content. I’m wondering if the same thing might happen again as GenAI-generated content proliferates and begins (maybe already has!

Publishing 52

Publishing B2B Communication Digitalization 52

Advertisement

What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

Sales Management

LinkedFusion

OCTOBER 4, 2024

Welcome to the wild world of LinkedIn Analytics! If you’re a marketer, business owner, or just someone looking to up their game on LinkedIn, understanding analytics is your secret weapon. Let’s break down everything you need to know to track your metrics like a pro in 2024. Key Takeaways Harness Native Analytics : Utilize LinkedIn’s native analytics to easily access insights and data right from the platform.

Decision-making 52

Decision-making Marketing Digitalization Business Growth 52