Thu.Oct 03, 2024

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Latest Podcasts: Leading Teams to Success

Force Management

Last month, the Revenue Builders Podcast shared stories from the sales world and beyond of leaders who built, coached and motivated elite teams. From Bowling Green University football coach Brian White to accomplished Human Resources expert Hollie Castro, these leaders have some wisdom to impart on building great relationships and coaching greatness out of the individual.

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5 Misconceptions About Talent and Strength Management

The Center for Sales Strategy

Recently, I have been spending a lot of time talking with managers about their underperforming salespeople. I want to help leaders win, and having AEs who are not performing is a huge problem for most. This made me reflect on how leaders hire and where they spend their time. Unfortunately, many leaders spend a lot of their time with AEs who have a “talent” deficit.

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Advice for New Sales Managers: 10 Tips

Brooks Group

Congratulations! You’ve just been promoted to sales management. As you start this new chapter in your career, you’re likely experiencing a lot of emotions. You’ve worked hard for this opportunity, and now you have the chance to coach and mentor others and lead your team to new heights. Yet, alongside the thrill, there’s an undercurrent of nervous energy.

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Research: How to Drive Commercial Efficiency

SBI Growth

Facing headwinds from inflation, rising-wages, and decades-high interest rates, many firms are struggling to realize their growth ambitions while keeping costs in line. While some firms managed to outperform the market by being more responsive to changes, many companies are still holding onto common practices that were once considered prudent, but are now sapping efficiency and holding back profitable growth.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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What Is Hypercare (And What Role Does It Play in Customer Support)?

Groove HQ

Do your new feature updates have worryingly low adoption rates? Do customers complain about your onboarding process – citing a lack of resources and difficulty navigating the product? Both of these issues, and others like them, can result from failure to create a hypercare plan before implementing a product update or new feature. The solution: […] The post What Is Hypercare (And What Role Does It Play in Customer Support)?

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Help Scout Announces Partnership with TD SYNNEX

Help Scout

Help Scout to expand its reach through TD SYNNEX's extensive global reseller network, making it easier for more businesses to discover and adopt Help Scout's powerful customer communication platform.

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AI Business Integration — Making New Tech Work For You (+ Expert Tips)

Hubspot Sales

AI … Will it decimate the human race? Replace the workforce entirely? Or will it dissipate into the ether, not with a bang, but with a whimper? As with many issues of our time, somewhere between the hype and speculation lies the truth. When it comes to AI business integration, specifically, the truth is surprisingly moderate. Beyond my own experience, I’ve spent a ton of time interviewing others actively using the tech.