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One of the crucial lessons in planning for sales organizations is understanding leading and lagging indicators. Too often, we are focused solely on lagging indicators—things like sales numbers, market share, and profitability. These are important, but they’re outcomes, not inputs. But by the time we have information, it’s retrospective. The game has been played, and those lagging indicators are simply the scoreboard at the end of the quarter or year.
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Every great customer service representative has struggled with saying no. It’s practically ingrained into your subconscious that the “customer is always right”, even if they aren’t. Sometimes far from it. And yet, you’re led to believe you need to do everything in your power to please them. In reality, this isn’t always possible. Often, it’s […] The post How To Say No To Customers (And Why It’s Sometimes Necessary) appeared first on Groove Blog.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Many years ago, I decided to give online shopping a try. It wasn’t really popular at the time, but I had caught wind of it and thought to myself, “Why not give it a try?“ So I placed my first order on one of the popular platforms at the time, and waited for it to […] The post What Are the Pros and Cons of AI in Customer Service?
When it comes to LinkedIn, its all about showcasing what you bring to the table. Skill endorsements are a game-changerthey show off your expertise, attract potential employers, and boost your LinkedIn profile to the next level. Not only do endorsements validate your skills, but endorsing others can help you build stronger connections across your network.
It’s your virgin venture into the world of customer profile creation, and you’re feeling a little overwhelmed by all the data collecting and analyzing that lies ahead. Anyone who has been in this position before would easily forgive you for feeling that way, especially if you don’t have a trusty customer profile template on hand to guide you through the process.
It’s your virgin venture into the world of customer profile creation, and you’re feeling a little overwhelmed by all the data collecting and analyzing that lies ahead. Anyone who has been in this position before would easily forgive you for feeling that way, especially if you don’t have a trusty customer profile template on hand to guide you through the process.
When it comes to LinkedIn, its all about showcasing what you bring to the table. Skill endorsements are a game-changerthey show off your expertise, attract potential employers, and boost your LinkedIn profile to the next level. Not only do endorsements validate your skills, but endorsing others can help you build stronger connections across your network.
TL;DR? Download the complimentary guide and take it to read later. In today's competitive sales landscape, having a well-structured sales playbook can be the difference between good and great performance. Research underscores the critical importance of effective sales enablement including sales training, and, by extension, sales playbooks, in setting the stage for transforming your sales organization.
Take a quick look at the forecasted end-of-year close dates in your CRM system. What dates do most of your sales team’s opportunities show? Do you see a lot of December 31 st close dates? Chances are your sellers don’t understand how high performers close business and enjoy a more stress-free holiday. Whether it’s a more basic deal qualification tool like BANT , or a bit more sophisticated as with MEDDPICC, sellers are mistakenly taught to chase deal-close clarity in a sequence.
Your role as a sales manager or director comes with multiple responsibilities, from developing and overseeing sales strategies to coaching and managing sales reps. Generating insightful sales reports is a critical component of your role and can involve some heavy lifting. That’s where sales report templates come in handy. Creating and presenting detailed sales reports that colleagues and management can easily understand can prove time-consuming.
What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.
Brian Scudamore is a man who believes in human connection before technology, so it’s no wonder he founded a company that has a heavy dose of both. In 1989, he founded 1-800-GOT-JUNK? as a way to cover college tuition. Since then, the company has turned into a trash-hauling juggernaut with over 200 locations across three countries that brought in $600M in revenue in 2022 — but it wasn't always smooth sailing for Scudamore.
When it comes to LinkedIn, it’s all about showcasing what you bring to the table. Skill endorsements are a game-changer—they show off your expertise, attract potential employers, and boost your LinkedIn profile to the next level. Not only do endorsements validate your skills, but endorsing others can help you build stronger connections across your network.
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