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2023 has seen sellers and sales organizations adapting to longer sales cycles and more deals lost to no decision. More than ever, sellers were challenged to be resilient while maintaining a tight focus on value, building relationships, and being responsive to buyers’ changing needs. Sales managers had to be proactive in supporting and coaching their teams.
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It’s the time of year when many of us spend time in reflection, thanksgiving, and preparation for the 365 days that lie ahead. This year was a busy one at Nutshell: we rolled out several big updates and enhancements to the CRM you know and love, celebrated one year of partnership with WebFX , and welcomed new people to our team who are shaping our future.
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The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Our discussion revolves around the dynamic changes witnessed within Chili Piper and the broader industry, focusing on strategies that can impact businesses positively and elevate customer relationships.
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