Customer Think

JULY 20, 2024

As the trend of remote work continues to rise, organizations must prioritize supporting their remote customer service teams. Providing robust support ensures that customer service representatives remain engaged, productive, and equipped to deliver exceptional service.

Remote Working 63

Remote Working Prioritization Organization 63

Customer Think

JULY 20, 2024

Source: Adobe Stock B2B marketers strive to achieve personalization in content and communications. Most marketing leaders think the future depends on it. Yet, attempts at personalization have mostly left B2B buyers indifferent—at best.

B2B 58

B2B Marketing Communication Management 58

Customer Think

JULY 20, 2024

Brand image is built on word-of-mouth. Throughout my career, what’s proven true time and time again is that patiently listening to what your customers have to say is one of the most important things a business can do.

52

52

Customer Think

JULY 20, 2024

Over the past 20 years, a veritable Greek chorus of colleagues (and I) have commented, reported, or both, regarding accuracy and reliability of actively used and widely accepted CX, EX, and BX metrics.

Customer Experience 52

Customer Experience 52

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

JULY 20, 2024

Today’s consumers wield tremendous power when it comes to travel purchases. With just a few taps or clicks, they can sift through a diverse assortment of travel brands and booking sites and just as easily book their trip. The result? They have become more value-conscious (and driven) than ever.

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52

Customer Think

JULY 20, 2024

Catering to your customers’ needs isn’t an optional part of your business plan. Client needs and preferences are what you build your strategies on. Otherwise, it’ll be difficult to reach your growth goals. Still, getting to know your clientele and aligning your business plans with their needs is sometimes a challenge even for the pros.

Business Planning 45

Business Planning 45