Red Star Kim

NOVEMBER 13, 2023

It was good to meet the private client lawyers – some recently promoted to head of department – for a workshop on “ Managing and growing your private client practice” earlier this month. This post summarises the key themes discussed, provides an additional learning resource for the delegates and includes further information – as promised – to some of the questions posed by delegates.

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Business Planning Emotional Intelligence Marketing Management 147

Software Sales Guru

NOVEMBER 13, 2023

A New Normal in Sales A newly hired executive sat in on a sales call as part of his onboarding. He said, “This customer was very forthcoming. Far beyond normal. They told us everything. Pain. Cost of doing nothing. Their exact list of decision criteria. Budget. Process.” The call was recorded and we reviewed it with the sales team. The new team member thought he.

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Sales Onboarding Software Software 130

Hubspot Sales

NOVEMBER 13, 2023

There’s nothing quite like coming home to a package you‘ve been eagerly awaiting. If you’re anything like me, you take your time to unbox your item, and savor the experience. That’s why your ecommerce packaging needs to be clever, carefully, designed, and inventive. Capitalizing on your customers’ emotions during this moment is the key to leaving a lasting impact and creating an unforgettable buyer experience.

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eCommerce Transportation Advertising Decision-making 111

Planview

NOVEMBER 13, 2023

While DevOps involves programming and engineering skills, its true center is people. See how senior DevOps engineer Asare Nkansah uses his love of working with people and his investments in personal development to keep DevOps focused on team members and customers.   Explain your role as a senior DevOps engineer and a few of your responsibilities. DevOps is in my job title, but it’s more than a set of tasks—it’s a philosophy.

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Meetings Innovation Software Software 98

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What if you could help your sellers stop wasting 72% of their day on non-selling activities and focus on bringing in revenue? Incorporating AI in your enablement workflows can help you cut down on busy work, get projects done faster, and let your team (and you!) focus on making a bigger impact. We put together this guide to show you how to use AI to cut time and costs for projects, including collateral creation, development of training videos, and automating tedious processes.

Sales Management

The Center for Sales Strategy

NOVEMBER 13, 2023

Strategic planning is a crucial aspect of any organization's success. However, creating your strategic plan is just the beginning! To ensure success, it's essential to review progress regularly. Organizations that establish a plan to review progress reap the benefits. Set it and forget it seldom, or should I say, never have I seen it work.

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Organization Sales 85

Customer Think

NOVEMBER 13, 2023

Republished by author from: [link] Economic forecasts are subdued for 2024. There are some shards of light. But, uncertainty remains high in Americas, Europe, the UK and beyond. B2B leaders know their continued resilience, and recovery from the shocks of the past few years, is rooted in their customers.

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B2B 80

Customer Think

NOVEMBER 13, 2023

With two of the biggest shopping days of the year, Black Friday and Cyber Monday coming up, businesses are preparing for the start of the upcoming sales seasons and looking for ways to expand their customer bases past the most anticipated weekend of the year.

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Retail Sales Digitalization Marketing 72

Help Scout

NOVEMBER 13, 2023

Things may look a little different, but we’re still the same: Unveiling and taking a behind-the-scenes look at Help Scout’s new brand identity.

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Customer Think

NOVEMBER 13, 2023

In the competitive world of travel clothing retail, brands are constantly seeking innovative ways to stand out and connect with their customers. One effective approach is the implementation of a community-building strategy. This strategy goes beyond traditional marketing and sales tactics, focusing on creating a sense of belonging and shared identity among customers.

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Retail Customer Experience Innovation Marketing 72

Help Scout

NOVEMBER 13, 2023

Connect your company’s Instagram account to Help Scout to better manage customer conversations across multiple channels.

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Management 53

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

NOVEMBER 13, 2023

In a world where do-it-yourself projects and home improvements are on the rise, the idea of starting your own tool rental business is more appealing than ever. As the demand for tools and equipment continues to grow, there are increasing opportunities in meeting demand with rentals.

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Meetings Marketing 64

QYMATIX

NOVEMBER 13, 2023

Across B2B wholesale future trends 2024, you’ll see a few key themes: technology, personalisation and change. Some are accelerations of global movements, while others are specific to the B2B space. We’ll break down what you can expect in 2024 and where these movements are coming from in this quick, 5-minute read. 1. Generative Artificial Intelligence (AI), Machine Learning (ML) and Internet of Things (IoT) First, we’re starting off strong as companies increasingly turn to artificial intelligence

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B2B Artificial Intelligence Suppliers e-Learning 52

Customer Think

NOVEMBER 13, 2023

The holiday season isn’t just a time of festive cheer and gift-giving; for retailers, it’s a gold mine of customer data and a critical period for driving sales. In the era of data privacy and the diminishing power of third-party cookies, first-party data emerges as the superhero of customer engagement and targeted marketing.

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Retail Marketing Sales Digitalization 64

Strategic Planning and Management Insights

NOVEMBER 13, 2023

Success begins with clarity, authenticity, and continuous improvement. Keep it simple, stay engaged, and make a lasting impact. In this episode, Jay Sidhu, the Chief Executive Officer of Customers Bancorp, Inc. shares his rags-to-riches story. He generously reveals the key principles that have led him to become a Fortune 500 CEO and a prominent figure in the banking industry.

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Banking Leadership 52

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Every marketer knows how important it is to prove their efforts drive sales opportunities, but that’s easier said than done. When problems like sales and marketing misalignment, lack of data, and wasted efforts persist, marketers can’t measure, prove, or increase their impact on revenue at a time when demonstrating marketing value is critical. Using analyst and expert data, this guide to marketing impact and content attribution explains: How B2B buyers use content The most common types of conten

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Customer Think

NOVEMBER 13, 2023

We British look at the world as if the glass is half empty. By contrast, Americans look at the world as if the glass is half full.

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Help Scout

NOVEMBER 13, 2023

In this article, we’ll explore the benefits of AI chatbots and look at some examples that prioritize creating a smooth experience for customers.

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Prioritization 49

Customer Think

NOVEMBER 13, 2023

It’s not surprising that the most successful B2B sellers diligently protect their time. What is surprising is that the reality is two-thirds of a seller’s time is actually spent on non-selling activities, often of which are done manually. Here is where sellers are all eyes on AI – and it’s for a good reason.

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Value Selling Meetings B2B Sales 56

Customer Think

NOVEMBER 13, 2023

This is the first in a series of posts on the role technology and human service play in creating repeat business and customer referrals. This initial post focuses on the strengths of technology-aided and human-powered customer experiences. Upcoming installments will highlight where and how to deploy technology and human contact across your customer’s journey.

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Customer Experience 53

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

NOVEMBER 13, 2023

Messagepoint's AI-powered Assisted Authoring will now support translation into over 80 languages and suggest content rewrites to align communications with the ISO standard for plain language.

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Communication 49